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Welcome to the HCQIS Community
Welcome to the Health Care Quality Information Systems (HCQIS) Community. As a part of the HCQIS Community, you will have access to several tools that are a part of our QualityNet IT Services tool suite. These tools enable CMS stakeholders to submit information on the quality of health care provided to their constituents. From their submissions, stakeholders receive reports on their quality scores that can ultimately improve beneficiary care and determine Medicare and Medicaid payment amounts.
Your organization has been approved for the following services:
HARP
Data & Analytics
FileCloud
MFT
QMARS
ServiceNow
Training resources and videos as well as downloadable handouts for getting started are provided for each service under the QualityNet IT Services tab. For a complete description of all services offered to the community and instructions on how to gain access, refer to Access to Services.
In addition to the services listed above, the following communications tools are available for your use:
- QualityNet Forum
- Memos
- QualityNet Mailer
Refer to the Communications Tools tab for specific details about each tool and how they can assist you in support of your contract deliverables.
HARP
HCQIS Access Roles and Profile (HARP) is a secure identity management portal provided by the Centers for Medicare and Medicaid Services (CMS). Creating an account via HARP provides users with a user ID and password that can be used to sign into many CMS applications. It also provides a single location for users to modify their user profile, change their password, update their challenge question, and add and remove two-factor authentication devices.
Training Resources:
HARP Security Official Handout Download
Training Videos:
Data & Analytics
ISG is working on Data & Analytics modernization tasks that include a Centralized Data Repository (CDR) in the HCQIS Cloud and an implementation of the new SAS Viya analytics tool for CCSQ users. The CDR will offer convenient, secure, and more timely access to CCSQ Quality data, as well as access to Claims data sourced from CMS systems of record. SAS Viya functionality will include data wrangling, data visualization, basic statistics, and advanced modeling capabilities.
Goals include: Improving Data & Analytic experiences for QIO 12th SOW and other CCSQ users; Modernizing current analytic platforms and data repositories; Improving data timeliness; Reducing data duplication; Simplifying/automating data access request process; Maturing data governance; Increasing data quality and security; and Increasing collaboration and data sharing for internal/external stakeholders.
Visit the main CCSQ Data & Analytics Modernization page for additional details.
Training Resources:
This briefly and succinctly describes the essential steps to getting started with Quality Analytics
Step 1: In order to have access to data in CDR a Data Use Agreement (DUA) needs to be in place and provided to the CDR team.
- Work with your COR to get your DUA established
- The COR should send the DUA information to the HCQIS_Data@hcqis.org mailbox for provisioning access to the CDR
Step 2: Get HARP ID. For instructions on the process, refer to the HARP page.
Step 3: Once the HARP account has been created, log in to HARP and request SAS Viya via a HARP User Role.
- For general instructions on this process, visit the HARP page.
- For Security Official (SO) specific instructions, see SO section below.
Step 4: The organization's SO approves the user role request.
Step 5: User can access applicable platforms and tools, such as SAS Viya, after a 24 hour period following the confirmation email.
Once you have created your HARP account (For instructions on the process, refer to the HARP page), or if you have an EIDM or EUA account, the next step is to request a SAS Viya User Role. For specific instructions on how to request a Security Officer role, visit the SAS Viya SO Role Request Process page. For instructions on how to request a SAS Viya Viewer or SAS Viya Analyst role, expand the steps below to view the process.
Note, a "Viewer" is someone who has the capability to view reports and dashboard created in SAS Visual Analytics/Visual Statistics. This group of users cannot run any SAS code, create or edit reports in SAS Visual Analytics/Visual Statistics, or conduct any text analytics. This group is for managers/directors/executives who may need to view reports that an analyst has created.
An "Analyst" is someone who has the ability to write and run SAS code to process and analyze data using SAS Studio, create and edit reports in SAS Visual Analytics, run text analytics using SAS Visual Text Analytics, load data into CAS using the various SAS Viya applications.
Once your role has been approved by your SO, you will receive a confirmation email. However, it will take 24 hours from when you get the email to when you will have access to SAS Viya.
Each organization needs to designate a Security Official (SO) who will be responsible for approving individuals for access to QualityNet Analytics services, including SAS Viya, within their organization. Below are the steps for requesting to be assigned as an SO. The submitted request will be sent to the Master Slack SO for approval. Once the request is approved, the organization SO will have full access to approve members of your organization for access to SAS Viya.
Once you have created your HARP account (For instructions on the process, refer to the HARP page), or if you have an EIDM account, the next step is to request the SAS Viya SO role. Expand the steps below to view the process.
A designated Master Security Office (MSO) will approve or reject SO role requests. Once your role has been approved, you will then have access to approve the members of your organization for access to SAS Viya. For instructions on how to do this, please refer to the HARP Security Official Role video on the HARP page.
Once approved as an SO, you will also have the SAS Viya Analyst role. However, it will take 24 hours from when you get the email to when you will have access to SAS Viya.
QualityNet Analytics Welcome Handout Download
Data & Analytics User References
Training Videos:
NOTE: The new version of SAS Studio 5.2 includes changes, as described here.
For additional training videos, please visit the Data & Analytics Training Videos page.
FILECLOUD
FileCloud allows users to upload and download contract-related files and documents while operating within the HCQIS cloud. (FileCloud User Guide)
Features include:
- File Management: Create and delete new folders, upload/download files and contract deliverables
- Internet-Facing: Explore files using any web browser without the need for connecting to the HCQIS network
- File Versioning: Collaborate effectively using unlimited automatic file versioning
- Cross-organizational Collaboration: Create team-level folders, where CMS employees and HCQIS contractor employees can upload, edit, and share files in a centralized location
Training Resources:
Getting Started with FileCloud
Training Videos:
MFT
Managed File Transfer ("MFT") refers to a software or a service that manages the secure transfer of data from one computer to another through a network (e.g., the Internet). MFT is a managed file transfer solution that automates and secures file transfers using a centralized enterprise-level approach. MFT is a comprehensive solution that will manage file transfer, file sharing, secure FTP, and automation needs through a single interface. MFT is the Enterprise Services replacement for Axway Data Exchange.
Managed File Transfer (MFT) provides the ability to transfer files securely to another user. Users must be registered in HARP and have an MFT Web User role approved to send and receive files. Non-Authenticated functions allows a file to be sent from a registered user to a non-registered user. In addition, elevated permissions can be granted as Administrators to perform development work or request designation as a Security Official. Instructions for obtaining these roles are below.
Training Resources:
QMARS
Quality Management and Review System (QMARS) is a web-based system that allows Centers for Medicare and Medicaid Services (CMS), CMS-designated contractors, and Beneficiary and Family‑Centered Care (BFCC) Quality Improvement Organizations (QIOs) to document, monitor, and analyze data. The collected data is then used to
- identify opportunities,
- improve the quality of care and services for beneficiaries, and
- evaluate the efficiency and effectiveness of case review processes.
QMARS will be developed and implemented in segments that parallel the case review chapters of the QIO Manuals.
QMARS Sign-In: https://QMARS.HCQIS.org
Getting Started with QMARS
Prerequisites: A HARP ID is required for access to QMARS. Refer to the HARP User Guide for QMARS for specific instructions on registering for a HARP ID and getting a QMARS role.
System Requirements:
- Web Browser – Internet Explorer 11 or Higher
- Browser Configuration – QMARS uses pop-ups. Ensure pop-ups are enabled.
- Screen Resolution – Use the highest screen resolution available to minimize excessive horizontal scrolling. (On some resolutions, if parts of screens are not viewable at the highest resolution, change the screen zoom to 75%).
- Programs – QMARS uses Healthcare Quality Information Systems (HCQIS) image programs:
- Microsoft Word (Macros may need to be enabled. Work with your local QIO Administrator, if necessary).
- Microsoft Excel
- Adobe Reader
- Font – Free 3 of 9 Extended is required to see the barcode printed on correspondence and forms. The Free 3 of 9 font needs to be installed on each user’s machine using the following instructions:
- Download the zip file from INSERT WHERE ZIP FILE CAN BE FOUND
- Unzip the contents of the zip package to a temporary location
- Open “My Computer” window and copy and paste the following path in the address bar: Control Panel\All Control Panel Items\Fonts
- Drag and drop both .ttf files into the Fonts folder
Training Resources:
HARP User Guide for QMARS v.1.0
QMARS-User Guide-v.2.0
QMARS Best Practices Guide
HCQIS Memo - QMARS Access HARP Announcement 3.12.1
SERVICENOW
ServiceNow is the backend ticketing tool that the QualityNet Service Desk and HCQIS community use for logging something not working correctly (Incidents) or requesting something new (Service Requests). When a user opens a new ticket, the ServiceNow app will email them with the ticket reference number and status. To inquire on the status of a ticket, users may reply to the ServiceNow email notification with additional information or log into the ServiceNow portal to view the status and/or add comments in real-time.
ServiceNow Portal: https://cmsqualitysupport.servicenowservices.com/sp_ess
Training Resources:
Getting Started with ServiceNow
ServiceNow Welcome Handout Download
Post Login Resources:
Training Videos:
QualityNet Forum
The QualityNet Forum is a dynamic and interactive forum where QIOs can share successes and difficulties and collaborate effectively. These topic-based conversations produce searchable threads where anyone can ask questions, comment, and troubleshoot as things arise allowing the community to learn and share collectively.
Note: Atlassian credentials are required to access this content. Based on Atlassian license limitations, each organization is limited to three representatives per contract. To request access, please contact your organization's Security Official (SO).
Memos
This space is a repository for QIO, HCQIS, and ESRD memos (2019 and newer). Utilize this space to stay current on important and varied news that the memos deliver to the providers, networks, and contractors.
Note: Atlassian credentials are required to access this content. Based on Atlassian license limitations, each organization is limited to three representatives per contract. To request access, please contact your organization's Security Official (SO).
The QualityNet Mailer is a list management system that can assist Application Development Organizations (ADOs) and contractors in communicating with large groups of end-users, program participants, and stakeholders. The system offers two types of lists:
- Notification List: Provides a means to disseminate key product, program, and/or policy news and other information via email to a large group of list subscribers or designated recipients.
- Discussion List: Allows all list members to participate in open, ongoing email conversations regarding topics of interest, such as tools, best practices, idea-sharing, problem-solving.
All lists are made available via subscription from the Sign Up for Email Updates page of the QualityNet website. Public lists are offered for open subscription, while Private lists may be established for reaching a more select group of participants.
Note: Private list members must be approved by the List Administrator.
Please contact the Service Center with questions regarding registering or access via email at qnetsupport@hcqis.org or phone at 1-866-288-8914 (TRS: 711).
For questions related to the new service offerings, please contact QualityNet_IT_Services@hcqis.org.
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