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Welcome to the HCQIS Community
Welcome to the Health Care Quality Information Systems (HCQIS) Community. As a part of the HCQIS Community, you will have access to several tools that are a part of our QualityNet IT Services tool suite. These tools enable CMS stakeholders to submit information on the quality of health care provided to their constituents. From their submissions, stakeholders receive reports on their quality scores that can ultimately improve beneficiary care and determine Medicare and Medicaid payment amounts.
Your organization has been approved for the following services:
HARP
DAART
Data & Analytics
FileCloud
MFT
PSI Software
Qualtrics (Info to be provided)
ServiceNow
Training resources and videos as well as downloadable handouts for getting started are provided for each service under the QualityNet IT Services tab. For a complete description of all services offered to the community and instructions on how to gain access, refer to Access to Services.
In addition to the services listed above, the following communications tools are available for your use:
- QualityNet Forum
- Memos
- QualityNet Mailer
Refer to the Communications Tools tab for specific details about each tool and how they can assist you in support of your contract deliverables.
HARP
HCQIS Access Roles and Profile (HARP) is a secure identity management portal provided by the Centers for Medicare and Medicaid Services (CMS). Creating an account via HARP provides users with a user ID and password that can be used to sign into many CMS applications. It also provides a single location for users to modify their user profile, change their password, update their challenge question, and add and remove two-factor authentication devices.
Training Resources:
HARP Security Official Handout Download
Training Videos:
DARRT
The Deliverable Administration Review and Repository Tool (DARRT) is a cloud-based solution providing a program management tool for CMS and Quality Improvement Organization (QIO) users. It provides the following functions:
Deliverables - Provides CMS CCSQ contractors, CCSQ Central Office staff and CMS Regional Office staff a central location for the submission, review and storage of Quality Improvement contractor related artifacts and including but not limited to Contract Deliverables and Quality Measure Reports.
Quality Improvement Initiative (QII) - Initiation and tracking.
Training Resources:
Step 1: If you do not yet have a HARP account or an EIDM or EUA account, register for a HARP ID. For instructions on the process, refer to the HARP handout.
Step 2: Once the HARP account has been created, log in to DARRT (https://darrt.hcqis.org/) to submit your role request.
Which role do I choose?
Role | Capability |
---|---|
User Admin | This role should be given to the person at your organization who is responsible for approving, deleting, rejecting, deactivating role requests within your organization; generally, the Security Official. Users with this role will be able to:
|
Submitter | Users with this role will be able to:
|
Reviewer (COR) | This role should be given to the CMS COR who is responsible for approving, rejecting and acknowledging deliverable that are ready for review. Users with this role will be able to:
|
*SME | * CMS SMEs and Support Contractors such as National Strategic Leadership (NSL), National Administration Support (NAS) and Improvement Evaluation Contractor (IEC) should request a SME role in DARRT. Users with this role will be able to:
|
Application Admin | This role is reserved for the Application Development Organization (ADO). Do not request this role. |
Admin (Deliverable) | This role is reserved for CMS. Users with this role can create and modify deliverables. Do not request this role. |
Support Contractor (Help Desk) | This role is reserved for the Help Desk. |
Step 3: Sign in to DARRT
|
Step 4: If you set up MFA in HARP, skip to Step 5.
If you did not previously set up MFA during your HARP account set up or profile update for existing users, you will be prompted to set up MFA before logging into DARRT.
OKTA will present you with multifactor authentication methods. You may elect to set up one or more. Upon selecting your preferred method by clicking Setup, OKTA will walk you through the setup process.
OKTA Verify Allows you to receive push notifications from the app and just select “Approve” or “Deny” when prompted for multifactor authentication. Google Authenticator Will require that you enter a single-use security code when prompted. SMS Authentication Will require that you enter a single-use security code that is sent to your designated device when prompted. Voice Call Authentication Will require that you use a phone to authenticate by following voice instructions. |
NOTE: The OKTA Verify and Google Authenticator options require an application to be downloaded for push notifications and single-use code to your mobile device.
Step 5: Select the ADD REQUEST button on the User Role Management screen. On the Add New Request modal, select the Contract, Task, User Role, and Assignment(s) you require, and then click Submit.
Note that a separate role request must be selected for each contract for users such as Reviewers (CORs) who are responsible for multiple contracts. |
Step 6: After submitting your request, DARRT will present you with a role request confirmation.
Once you have completed your role selection, you will be redirected to the User Requests page where you can review your pending requests. A notification email regarding your request will be sent by DARRT. |
Step 7: The submitted role request will be reviewed for approval or rejection by your designated Security Official.
Data & Analytics
ISG is working on Data & Analytics modernization tasks that include a Centralized Data Repository (CDR) in the HCQIS Cloud and an implementation of the new SAS Viya analytics tool for CCSQ users. The CDR will offer convenient, secure, and more timely access to CCSQ Quality data, as well as access to Claims data sourced from CMS systems of record. SAS Viya functionality will include data wrangling, data visualization, basic statistics, and advanced modeling capabilities.
Goals include: Improving Data & Analytic experiences for QIO 12th SOW and other CCSQ users; Modernizing current analytic platforms and data repositories; Improving data timeliness; Reducing data duplication; Simplifying/automating data access request process; Maturing data governance; Increasing data quality and security; and Increasing collaboration and data sharing for internal/external stakeholders.
Visit the main CCSQ Data & Analytics Modernization page for additional details.
Training Resources:
This briefly and succinctly describes the essential steps to getting started with Quality Analytics
Step 1: In order to have access to data in CDR a Data Use Agreement (DUA) needs to be in place and provided to the CDR team.
- Work with your COR to get your DUA established
- The COR should send the DUA information to the HCQIS_Data@hcqis.org mailbox for provisioning access to the CDR
Step 2: Get HARP ID. For instructions on the process, refer to the HARP page.
Step 3: Once the HARP account has been created, log in to HARP and request SAS Viya via a HARP User Role.
- For general instructions on this process, visit the HARP page.
- For Security Official (SO) specific instructions, see SO section below.
Step 4: The organization's SO approves the user role request.
Step 5: User can access applicable platforms and tools, such as SAS Viya, after a 24 hour period following the confirmation email.
Once you have created your HARP account (For instructions on the process, refer to the HARP page), or if you have an EIDM or EUA account, the next step is to request a SAS Viya User Role. For specific instructions on how to request a Security Officer role, visit the SAS Viya SO Role Request Process page. For instructions on how to request a SAS Viya Viewer or SAS Viya Analyst role, expand the steps below to view the process.
Note, a "Viewer" is someone who has the capability to view reports and dashboard created in SAS Visual Analytics/Visual Statistics. This group of users cannot run any SAS code, create or edit reports in SAS Visual Analytics/Visual Statistics, or conduct any text analytics. This group is for managers/directors/executives who may need to view reports that an analyst has created.
An "Analyst" is someone who has the ability to write and run SAS code to process and analyze data using SAS Studio, create and edit reports in SAS Visual Analytics, run text analytics using SAS Visual Text Analytics, load data into CAS using the various SAS Viya applications.
Once your role has been approved by your SO, you will receive a confirmation email. However, it will take 24 hours from when you get the email to when you will have access to SAS Viya.
Each organization needs to designate a Security Official (SO) who will be responsible for approving individuals for access to QualityNet Analytics services, including SAS Viya, within their organization. Below are the steps for requesting to be assigned as an SO. The submitted request will be sent to the Master Slack SO for approval. Once the request is approved, the organization SO will have full access to approve members of your organization for access to SAS Viya.
Once you have created your HARP account (For instructions on the process, refer to the HARP page), or if you have an EIDM account, the next step is to request the SAS Viya SO role. Expand the steps below to view the process.
A designated Master Security Office (MSO) will approve or reject SO role requests. Once your role has been approved, you will then have access to approve the members of your organization for access to SAS Viya. For instructions on how to do this, please refer to the HARP Security Official Role video on the HARP page.
Once approved as an SO, you will also have the SAS Viya Analyst role. However, it will take 24 hours from when you get the email to when you will have access to SAS Viya.
QualityNet Analytics Welcome Handout Download
Data & Analytics User References
Training Videos:
NOTE: The new version of SAS Studio 5.2 includes changes, as described here.
For additional training videos, please visit the Data & Analytics Training Videos page.
FILECLOUD
FileCloud allows users to upload and download contract-related files and documents while operating within the HCQIS cloud. (FileCloud User Guide)
Features include:
- File Management: Create and delete new folders, upload/download files and contract deliverables
- Internet-Facing: Explore files using any web browser without the need for connecting to the HCQIS network
- File Versioning: Collaborate effectively using unlimited automatic file versioning
- Cross-organizational Collaboration: Create team-level folders, where CMS employees and HCQIS contractor employees can upload, edit, and share files in a centralized location
Training Resources:
Getting Started with FileCloud
Training Videos:
MFT
Managed File Transfer ("MFT") refers to a software or a service that manages the secure transfer of data from one computer to another through a network (e.g., the Internet). MFT is a managed file transfer solution that automates and secures file transfers using a centralized enterprise-level approach. MFT is a comprehensive solution that will manage file transfer, file sharing, secure FTP, and automation needs through a single interface. MFT is the Enterprise Services replacement for Axway Data Exchange.
Managed File Transfer (MFT) provides the ability to transfer files securely to another user. Users must be registered in HARP and have an MFT Web User role approved to send and receive files. Non-Authenticated functions allows a file to be sent from a registered user to a non-registered user. In addition, elevated permissions can be granted as Administrators to perform development work or request designation as a Security Official. Instructions for obtaining these roles are below.
Training Resources:
PSI Software
Patient Safety Indicators (PSI) software is a free, publicly available tool that allows users to measure patient safety events in the inpatient hospital setting based on their own administrative data using SAS software. To calculate measure scores, administrative claims data is run through software that CMS creates – a SAS version and a Windows version. The SAS version is what CMS uses to calculate measure scores for use in the quality reporting programs. The Windows version is provided as a courtesy for hospitals to use for their own quality improvement efforts as well as to replicate scores that CMS publicly reports in a more user-friendly format than SAS.
Getting Started with PSI Software
Step 1: Submit your request using the QualityNet Question and Answer Site, Ask a Question tool: https://cmsqualitysupport.servicenowservices.com/qnet_qa?id=ask_a_question.
Step 2: Fill in the required fields (denoted by an *) and select the following for Program and Topic:
Program = Inpatient Claims-Based Measures
Topic = Patient Safety Indicators (PSI) -> PSI 90 Software
In the Question field, specify if the request is for the Windows or SAS version of the software.
Step 3: Check “I’m not a robot” and click Submit.
Once submitted, a ServiceNow ticket will be created by the QualityNet Help Desk and you will receive an email confirmation with the ticket number. The QualityNet Help Desk will send your ticket to the appropriate team for response.
If additional information is needed to complete the request, you will receive an email from CMS Quality Support – Production. Reply to this email with the requested information.
The software is sent via the Managed File Transfer (MFT) service. You will receive an email notification when the software is ready to download.
Step 1: Upon receipt of the email notification from CMS-MFT noreply@hcqis.org, log in to the MFT service: https://mft.harp.qualitynet.org/mft-signin/login, using your HARP account.
Refer to the MFT site for instructions on gaining access to the service.
NOTE: MFT requires a HCQIS Access Roles and Profile (HARP) account. If you do not have a HARP account, refer to the HARP site for instructions.
You will also receive an email notification from CMS Quality Support – Production indicating the software was successfully sent to you via MFT and closing the ticket.
Step 2: Access your MFT inbox and download the file.
If further assistance is required after receipt of the software, contact the QualityNet Help Desk within 5 days by clicking the link in the CMS Quality Support – Production “Case Resolved” email or contacting the QualityNet Help Desk by phone at 866-288-8912 or email at qnetsupport@hcqis.org.
You may also submit an additional question using the QualityNet Question and Answer Site, Ask a Question tool: https://cmsqualitysupport.servicenowservices.com/qnet_qa?id=ask_a_question
Qualtrics
Placeholder for content.
SERVICENOW
ServiceNow is the backend ticketing tool that the QualityNet Service Desk and HCQIS community use for logging something not working correctly (Incidents) or requesting something new (Service Requests). When a user opens a new ticket, the ServiceNow app will email them with the ticket reference number and status. To inquire on the status of a ticket, users may reply to the ServiceNow email notification with additional information or log into the ServiceNow portal to view the status and/or add comments in real-time.
ServiceNow Portal: https://cmsqualitysupport.servicenowservices.com/sp_ess
Training Resources:
Getting Started with ServiceNow
ServiceNow Welcome Handout Download
Post Login Resources:
Training Videos:
QualityNet Forum
The QualityNet Forum is a dynamic and interactive forum where QIOs can share successes and difficulties and collaborate effectively. These topic-based conversations produce searchable threads where anyone can ask questions, comment, and troubleshoot as things arise allowing the community to learn and share collectively.
Note: Atlassian credentials are required to access this content. To request access, please contact your organization's Security Official (SO).
Memos
This space is a repository for QIO, HCQIS, and ESRD memos (2019 and newer). Utilize this space to stay current on important and varied news that the memos deliver to the providers, networks, and contractors.
Note: Atlassian credentials are required to access this content. To request access, please contact your organization's Security Official (SO).
The QualityNet Mailer is a list management system that can assist Application Development Organizations (ADOs) and contractors in communicating with large groups of end-users, program participants, and stakeholders. The system offers two types of lists:
- Notification List: Provides a means to disseminate key product, program, and/or policy news and other information via email to a large group of list subscribers or designated recipients.
- Discussion List: Allows all list members to participate in open, ongoing email conversations regarding topics of interest, such as tools, best practices, idea-sharing, problem-solving.
All lists are made available via subscription from the Sign Up for Email Updates page of the QualityNet website. Public lists are offered for open subscription, while Private lists may be established for reaching a more select group of participants.
Note: Private list members must be approved by the List Administrator.
Please contact the Service Center with questions regarding registering or access via email at qnetsupport@hcqis.org or phone at 1-866-288-8914 (TRS: 711).
For questions related to the new service offerings, please contact QualityNet_IT_Services@hcqis.org.
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