Human-Centered Design

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  • Remote, unmoderated sessions: Tools such as Lookback, dscout, and Userbrain help capture qualitative insights from video recordings and think-aloud narration from users. Tools such as Koncept App and Maze capture quantitative metrics such as time spent and success rate. Many platforms have both qualitative and quantitative capabilities, such as UserZoom and UserTesting. (Be sure to check whether these tools work well with mobile applications, as needed.)
  • Remote, moderated sessions: Any video conferencing platform that has screensharing, call recording and the ability to schedule meetings in advance is likely to meet the needs of most teams. Zoom, GoToMeeting, and Google Hangouts Meet are frequently used. (Remember to consider platforms that do not require participants to download anything to join the meeting.)


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