Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.



Section

HCQIS Access Roles and Profile (HARP) is a secure identity management portal provided by the Centers for Medicare and Medicaid Services (CMS). Creating an account via HARP provides users with a user ID and password that can be used to sign into many CMS applications. It also provides a single location for users to modify their user profile, change their password, update their challenge question, and add and remove two-factor authentication devices.





Panel
borderColor#0c668f
titleColor#ffffff
borderWidth1
titleBGColor#0c668f
borderStylesolid
titleWho Will Get a HARP ID?

If you have an EIDM account, your EIDM credentials will also work on HARP and you do not need to follow the steps below to request a HARP ID.





Section

QUICK START GUIDE


How to get a HARP ID

A tutorial video on creating a HARP account is available on YouTube: https://youtu.be/G1zj8JqxWg4

  1. Click on the following link: https://harp.qualitynet.org/register/profile-info

  2. Enter your profile information (please use your corporate email address) – Click Next
    (Because HARP ID can be used to login to several CMS applications which access sensitive information such as PHI or PII, identity proofing is required. This includes providing your SSN. If you do not wish to provide your SSN, a manual proofing option is available on that screen. Manual proofing may, however, delay the process.)

    Note to CMS Federal Employees Only – if you used your CMS email address to complete this step, you are encouraged to select the Bypass Proofing option. By using your CMS email address, the Bypass Proofing option expedites the process. Follow the instructions in the pop-up window to complete this step. 

  3. Choose your User ID, password and challenge question – Click Next

    Note to CMS Federal Employees Only – if you selected the Bypass Proofing option, registration process ends here.

  4. Answer the five Identity Proofing Questions
    (Experian will provide personal questions based on information pulled using the provided SSN and other personal information. Answering these questions correctly verifies your identity)

  5. Your account has been completed and you will receive a confirmation email. However you still need to create a two-factor authentication – Click Login to Complete Setup

  6. Login using your newly created User ID and password
  7. Select the SMS as your desired authentication device, enter phone number – Click Send Code
  8. Enter Security Code that you received on your device – Click Submit
  9. You can add more devices as options in case you are not in the vicinity of your previously chosen device or  if you do not wish to add any additional devices simply click Complete Setup

CONGRATULATIONS! You’re done! You are now registered with HARP



Requesting a User Role in HARP

A tutorial video on the HARP User Roles is available on YouTube:

Step 1: Login to your HARP account which will take you to your User Profile. From there, select “User Roles”. The Program and Role chosen in the screenshot is an example.

Step 2: Request a role.

Step 3: Select the desired Program.

Step 4: Select your Organization.

Step 5: Select the desired User role.

Step 6: You will be notified via email when your role has been approved.



Note

Each organization needs to designate a Security Official (SO) who will be responsible for approving individuals for access to various programs within their organization. For more information, please see the HARP Security Official Role page.


Section

Need Help?

Please contact the QualityNet Help Desk with questions regarding registering or access via email at qnetsupport@hcqis.org or phone at 1-866-288-8912.

Please contact the Experian Help Desk for identity proofing questions. The Experian Help Desk is open Monday through Friday from 8:30 a.m. to 10:00 p.m., Saturday from 10:00 a.m. to 8:00 p.m., and Sunday from 11:00 a.m. to 8:00 p.m., Eastern Standard Time. You can contact the Experian Help Desk at (866) 578-5409. The Experian website can be accessed at experian.com 



FAQs




Anchor
General
General

Panel
borderColor#0c668f
titleColor#ffffff
borderWidth1
titleBGColor#0c668f
borderStylesolid
titleGeneral


Expand
titleWhat are the HARP user ID requirements?

User IDs must be between 5-100 characters and unique (cannot already be taken by another user).


Expand
titleWhat are the HARP password requirements?

Passwords must be a minimum of 12 characters and include a lowercase letter, uppercase letter, number (0-9), and symbol (!@#$%^&*). They cannot contain first name, last name, or part of user ID.


Expand
titleWhy do I need to enter my personal information to register?

HARP is a secure identity management portal and asks for personal information to verify the user's identity. HARP uses Experian to remotely proof users by taking user-entered data, such as date of birth and social security number (SSN), to generate a list of personal questions for the user to answer to verify his/her identity.


Expand
titleWhat is Remote Identity Proofing?
  • RIDP is the process of validating sufficient information that uniquely identifies you (e.g., credit history, personal demographic information, and other indicators). This method is used for verifying the identity of a user as opposed to manual proofing or in-person proofing. If you are requesting electronic access to protected CMS information or systems, you must be identity proofed to gain access.
  • CMS uses the Experian identity verification system to remotely perform identity proofing. Experian is used by CMS to confirm your identity when you need to access a protected CMS Application.
  • You may have already encountered RIDP through various interactions with banking systems, credit reporting agencies, and shipping companies.
  • When you log in to HARP, you will have the option to RIDP. You will be asked to provide a set of core credentials which include:
    • Full Legal Name, Social Security Number, Date of Birth, Current Residential Address
  • Experian will use your core credentials to locate your personal information in Experian and generate a set of questions. Experian will attempt to verify your identity to the appropriate level of assurance with the information you provided. Most users can complete the ID proofing process in less than five minutes. If you encounter problems with RIDP, you will be asked to contact Experian Support Services via telephone at (866) 578-5409 to resolve any issues.


Expand
titleWhat happens if my identity cannot be verified during the online RIDP process?

If you cannot identity proof online, you will be asked to contact the Experian Verification Support Services Help Desk at (866) 578-5409. The system will provide you with a Reference Number to track your case. For security purposes, the Experian Help Desk cannot assist you if you do not have the reference number.


For more questions visit the HARP Help page




Livesearch
spaceKeyHS
placeholderSearch

Panel
borderColor#0c668f
titleColor#ffffff
borderWidth1
titleBGColor#0C668F
borderStylesolid
titleVideo: Getting My HARP ID

Widget Connector
width100%
urlhttps://www.youtube.com/watch?v=G1zj8JqxWg4&list=PLaV7m2-zFKphoCXj7sIx2G1fwMZQQ0EJP&index=2&t=0s
height100%


Panel
borderColor#0c668f
titleColor#ffffff
borderWidth1
titleBGColor#0C668F
borderStylesolid
titleVideo: HARP User Profile

Widget Connector
width100%
urlhttps://www.youtube.com/watch?v=2kxiqIp86GU&list=PLaV7m2-zFKphoCXj7sIx2G1fwMZQQ0EJP&index=2
height100%


Panel
borderColor#0c668f
titleColor#ffffff
borderWidth1
titleBGColor#0C668F
borderStylesolid
titleVideo: HARP Security Official Role

Widget Connector
width100%
urlhttps://www.youtube.com/watch?v=cBtjA5SIeE4&list=PLaV7m2-zFKphoCXj7sIx2G1fwMZQQ0EJP&index=5
height100%


Panel
borderColor#0c668f
titleColor#ffffff
borderWidth1
titleBGColor#0C668F
borderStylesolid
titleVideo: HARP User Roles

Widget Connector
width100%
urlhttps://www.youtube.com/watch?v=FHiHggRLq4o&list=PLaV7m2-zFKphoCXj7sIx2G1fwMZQQ0EJP&index=6
height100%


Panel
borderColor#0c668f
titleColor#ffffff
borderWidth1
titleBGColor#0c668f
borderStylesolid
titleNeed Help ?

If you have any issues with registering, please contact your QualityNet Help Desk. For questions related to the new service offerings, please visit the HARP Help page or contact QualityNet_IT_Services@hcqis.org