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| HCD 101 - An Introduction to HCD for CCSQ![](/download/thumbnails/568658280/ccsqTrain.jpg?version=1&modificationDate=1713630935156&api=v2)
Place customers at the center of all decision-making processes, ensuring their needs, preferences, and experiences guide the design and delivery of products services. See methods, case studies, and more > |
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| HCD 104 - Journey Map Training for CCSQ![](/download/thumbnails/568658280/officeHours.jpg?version=1&modificationDate=1713630934789&api=v2)
Embrace a culture of continuous improvement, where feedback loops, iterative prototyping, and ongoing evaluation are integrated into the design process to ensure that healthcare services evolve and adapt to meet changing needs. See methods, case studies, and more > |
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| HCD 202 - Persona-Driven Backlog Prioritization![](/download/thumbnails/568658280/world.jpg?version=1&modificationDate=1713630934444&api=v2)
Consider the long-term sustainability and scalability of healthcare solutions, ensuring that they are cost-effective, efficient, and can be implemented at scale to reach a wider population. See methods, case studies, and more > |
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| HCD 102 - Personas: Gain Empathy for Improved Ideation and Implementation for CCSQ![](/download/thumbnails/568658280/CoPr.jpg?version=1&modificationDate=1713630935091&api=v2)
Collaboration and Co-creation: Foster collaboration and co-creation among stakeholders, including healthcare providers, policymakers, and technology experts, to collectively design solutions that address complex healthcare challenges. See methods, case studies, and more > |
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| HCD 105 - Survey Design Training for CCSQ ![](/download/thumbnails/568658280/onboard.jpg?version=1&modificationDate=1713630934699&api=v2)
Ensure that human-centered design efforts align with existing regulatory requirements and policies governing healthcare, while also identifying opportunities for policy innovation and streamlining processes to improve the patient experience. See methods, case studies, and more > |
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| HCD 203 - Leading a Mature HCD Practice![](/download/thumbnails/568658280/work.jpg?version=1&modificationDate=1713630934539&api=v2)
Consider the long-term sustainability and scalability of healthcare solutions, ensuring that they are cost-effective, efficient, and can be implemented at scale to reach a wider population. See methods, case studies, and more > |
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| HCD 103 - Site Analytics Training for CCSQ![](/download/thumbnails/568658280/groupBased.jpg?version=1&modificationDate=1713630935020&api=v2)
Data-Driven Decision Making: Utilize data and evidence to drive decision-making processes, leveraging insights from feedback, analytics, research, and evaluation to inform the design and improvement of healthcare services. See methods, case studies, and more > |
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| HCD 201 - Better Together: Achieving great outcomes with Lean, Agile, and Human-Centered Design![](/download/thumbnails/568658280/mentor.jpg?version=1&modificationDate=1713630934906&api=v2)
Consider the long-term sustainability and scalability of healthcare solutions, ensuring that they are cost-effective, efficient, and can be implemented at scale to reach a wider population. See methods, case studies, and more > |
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