Human-Centered Design

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Personas: Gain Empathy for Improved Ideation and Implementation for CCSQ

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Overview

Understanding your customers is foundational to human-centered design (HCD). How do you create a shared understanding of your customers across a team and leverage customer research? Personas, a fictitious yet realistic representation of your target customers, can help you do just that.

Learning Objectives

During this online training, attendees will learn the benefits of using personas to drive creativity in their roles at CMS or the QNet Community. They will finish the course with the skills needed to use personas to develop empathy for their customers and power ideation for product features and customer experience improvements.

Details

 Contact us at HCD@cms.hhs.gov for questions about the training.

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Who Will Benefit?

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Newbie-learner
Newbie-learner


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Technologist-learner
Technologist-learner

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Professional-learner
Professional-learner

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Leadership-learner
Leadership-learner

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Achieve Your Certification

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To earn a Certificate of Completion from CCSQ’s Human-Centered Design Center of Excellence, participants must complete the full duration of the training course and you will receive a dated and verified Electronic Certificate (PDF). Certificates are sent to your email within two weeks of completion.  Learning time counts towards your Education/Training Tracker, credibly builds your expertiseTime spent learning contributes to your continued education/training tracker and enhancesyour proficiency in Human-Centered Design and once you have earned . Upon completion of your certificate, list showcase it on your resume and LinkedIn profile to demonstrate your expertise. 

Duration of learning: 4 hours /

240 mins

240mins 

Earn your CCSQ HCD certification today and registrer register for upcoming training courses.


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<iframe width="478" height="250" src="https://www.youtube.com/embed/i7KmLFYhW4g" title="Persona Training Recap" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>
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Related Courses

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HCD Testimonials
HCD Testimonials

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Contact
Contact


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