ISG Playbook
APIs"You can't manage what you can't measure." - W. Edwards Deming
The Advanced Program Insights service is a comprehensive support resource designed to help CCSQ Programs adopt and succeed with Lean and Agile principles. With our expertise in metric analysis, program and team dashboard evaluation, and Agile Health Assessments, we can help you identify areas for improvement and drive success in your program. With this LACE service, CCSQ Programs can gain insights into their current performance, identify areas for improvement, and develop a plan for implementing effective change leading to an improved ability to deliver value to customers.
Any individual or combination of the following tools or services are available by request:
Program Health Radar:
The Program Health Radar is a tool that helps CCSQ Programs improve their product delivery by evaluating the organization's ability to respond to changes and challenges in a flexible and agile manner. The assessment involves a series of questions that are designed to measure an organization's agility in areas such as communication, collaboration, and adaptability. By identifying areas where the program may be lacking in agility, the assessment can provide insights into improving processes and product delivery. Using these insights the LACE team and program leadership works together to create an action plan to improve product delivery by identifying key areas for improvement, such as enhancing communication and collaboration among team members, improving project management processes, and streamlining the product development process. The Health Radar can also provide valuable insights into the organization's culture and help leaders develop strategies for fostering a more agile and adaptable work environment.
Interested in collaborating with the LACE?
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Enterprise Dashboards:
The CCSQ Enterprise Dashboards are designed to provide Center Leadership with the tools to ask better questions, rapidly identify systemic root causes, and surface improvement opportunities across the enterprise. Through the use of Jira data, the enterprise dashboards also provide delivery teams, Scrum Masters, RTEs, and Federal program leaders critical insights to rapidly improve.
Learn more about the dashboards or submit your improvement ideas or feature requests.
Program Metrics Clinic:
The Program Metrics Clinic can help CCSQ Programs improve their performance by providing a forum to review current approaches to measuring and tracking progress. In the clinic, the LACE coaches and program leaders work together to identify relevant key metrics and indicators, and develop strategies for collecting and analyzing data on these metrics. By regularly tracking and reviewing progress, CCSQ Programs can gain a better understanding of how they are performing and where to make adjustments in order to improve, leading to achieving their goals more effectively and efficiently.
SAFe Ceremony Analysis:
The LACE provides a valuable service to CCSQ Programs implementing the Scaled Agile Framework (SAFe) by observing and evaluating their SAFe ceremonies and offering feedback on how they can be improved. Our team of experienced Agile Coaches has extensive knowledge and expertise in the SAFe framework and its associated ceremonies, such as the Program Increment (PI) Planning, the System Demo, and the Inspect and Adapt (I&A) workshop. We use this knowledge and expertise to provide a detailed analysis of the organization's SAFe ceremonies and identify areas for improvement. This service helps Programs implementing the SAFe framework to optimize their ceremonies and achieve better outcomes. Learn More about other ways the LACE can help optimize your program.
Holistic Program Engagement:
Go beyond metrics with our Holistic Program Engagement service that can benefit your program in several ways. First, we will conduct a thorough evaluation of your current lean, agile, scrum, SAFe, and product delivery practices to identify areas for improvement. This will help to ensure that your program is aligned with industry best practices and is operating efficiently and effectively. Second, our team of experienced consultants will work with you to develop a customized improvement plan that addresses the specific challenges and opportunities within your program. This plan will include practical solutions and actionable steps to help you achieve your desired outcomes. Third, our service includes ongoing support and guidance throughout the implementation of the improvement plan. This will ensure that your team has the support and resources they need to successfully implement the changes and achieve the desired results. Partner with us to improve the efficiency and effectiveness of your program, increase customer satisfaction, and drive growth.
Learn More about other ways the LACE can help optimize your program.
Program Dashboard Overview/On-boarding:
In the Program Dashboard Overview LACE coaches will work closely with your Program to review and interpret data on the CCSQ LACE Team and Program Dashboards. This will provide a clear and concise view of the performance of your program, allowing you to quickly identify areas for improvement. Partner with us to get the most from the dashboard, from interpreting chart data to asking informed questions that can uncover insights and improvement opportunities, enabling your program to quickly identify and address any challenges or issues that may be impacting the performance of your program.