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Resources for Navigating HCD & the Paperwork Reduction ActIt is essential and mandatory that CCSQ comply with the PRA when applying human-centered design (HCD) processes and methodologies. However, the PRA should not limit HCD best practices to improve the customer experience. ![](/download/thumbnails/195758027/learnmore_button.png?version=1&modificationDate=1631543830552&api=v2)
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