Managing HARP User ID and PasswordA tutorial video on HARP Password Reset is available on YouTube: https://youtu.be/CXt1lEiARAs NOTE: EUA users must perform password reset and update profile information on the EUA System only. Forgot your User IDStep 1: Go to HARP and select Having trouble logging in? Step 2: Select Forgot User ID or Password. Step 3: Enter your email address and select Send Email. Step 4: You will receive an email containing your user ID. You can ignore the Reset Password button if you don’t need to reset your password. Forgot your PasswordStep 1: Go to HARP and select Having trouble logging in? Step 2: Select Forgot User ID or Password. Step 3: Enter your email address and select Send Email. Step 4: You will receive an email containing your user ID and a button to reset your password. Step 5: Select Reset Password (you will be prompted to answer your challenge question). Step 6: Enter your challenge question answer and select Next. If you forgot your challenge question answer, follow the instructions for Forgot your Password and Challenge Question (Full Account Recovery). Step 7: Enter your new password and confirm your new password, then select Reset Password. Step 8: You should now be able to log in with your user ID and new password. Forgot your Password and Challenge Question (Full Account Recovery)Step 1: Go to HARP and select Having trouble logging in? Step 2: Select Full Account Recovery. Step 3: Enter your Email Address, First Name, Last Name, and Date of Birth, and select Send Email. Step 4: You will receive an email that contains containing your user ID and a button to recover reset your accountpassword. Step 5: Select Recover AccountReset Password (you will be prompted to answer your challenge question). Step 6: You will be prompted to establish a Enter your challenge question answer and answerselect Next.Step 7: Once you have chosen If you forgot your challenge question and provided an answer, select Reset follow the instructions for Forgot your Password and Challenge Question (Full Account Recovery). Step 87: Enter your new password and confirm your new password and , then select Reset Password. Step 98: You should now be able to log in with your user ID and new password. Managing HARP User ProfileA tutorial video on the HARP User Profile is available on YouTube: https://youtu.be/2kxiqIp86GU Step 1: Log into HARP – you will land on your User Profile. Step 2: To edit your Profile Information, select the Edit button in the top right. Step 3: Modify your information, such as Email Address, Home Address, etc. Note: You cannot update your Forgot your Password and Challenge Question (Full Account Recovery)Step 1: Go to HARP and select Having trouble logging in? Step 2: Select Full Account Recovery. Step 3: Enter your Email Address, First Name, Last Name, or and Date of Birth in your User Profile. Call your application’s help desk if you need to update these fields, and select Send Email. Step 4: To allow the HARP team to reach out to you for user feedback, select the checkbox to opt into user feedback sessionsYou will receive an email that contains your user ID and a button to recover your account. Step 5: Select Save to save your changesRecover Account. Change PasswordStep 1: Log into HARP – you will land on your User Profile6: You will be prompted to establish a challenge question and answer. Step 2: To change your password, select Change Password in the left navigation7: Once you have chosen your challenge question and provided an answer, select Reset Challenge Question. Step 38: Enter your Old Password, New Password, and Confirm New and confirm your new password and select Reset Password. Step 4: Select Save to change your 9: You should now be able to log in with your user ID and new password. Update Challenge QuestionStep 1: Log into HARP – you will land on your User Profile. Step 2: To update your challenge question, select Challenge Question in the left navigation. Step 3: Enter your Password, select a new Challenge Question, and enter your Challenge Question Answer. Step 4: Select Save to update your challenge question. Manage Two-Factor AuthenticationStep 1: Log into HARP – you will land on your User Profile. Step 2: To update your challenge question, select Two-Factor Devices in the left navigation – you will see a list of your existing two-factor authentication devices. Step 3: To add a new two-factor authentication device, select the Device Type, follow the instructions, and select Send Code. Step 4: Enter the security code to verify the device and select Submit. Step 5: To remove a device, select the associated Remove link for the device you would like to remove. Step 6: Verify you want to remove the device and select Remove – the device will be removed from your list of two-factor authentication devices. |