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Training & Events 

  •  &  Training - Introduction to Human-Centered Design

  •  Office Hours

  •  Training -Persona-Driven Backlog Prioritization

  •  Office Hours

  •  Training - UX & Agile for Software Development

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Latest from the Blog
Human-Centered AI: 5 HCD Principles for Developing AI
In recent years, Artificial Intelligence (AI) has transcended the realms of science fiction to become an integral part of our daily lives. From recommending the next song on your playlist to predicting global financial markets, AI's capabilities are vast, varied, and truly transformative. As with any disruptive technology, the potential of AI is unparalleled, promising solutions to some of the most pressing challenges we face today in healthcare. Read more...


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HCD Meet Our Team
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“Design can be art. Design can be aesthetics. Design is so simple, that’s why it is so complicated.”
-Paul Rand
Where Are We Going?
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Welcome to the Human-Centered Design (HCD) Space
Human-centered design (HCD) is an intentional process in which the needs, motivations, and limitations of the people using a product or service are considered. The HCD process focuses on user needs and characteristics, usability goals, environment, tasks, and workflow in the design of a product and the services that enable it, such as communications and governance.
HCD follows a series of well defined methods for analysis, design, and evaluation of hardware, software, and web interfaces. The HCD process is iterative, generally predictable, and repeatable. Research, design, and evaluation steps are built in from the first stage of each project, and they continue throughout to implementation. 
Learn about HCD
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Learn about the steps and methods used at each phase of the Human-Centered Design process.
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View various videos and infographics all about the HCD process.
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Connect with Us
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Contact Us
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The HCD Center of Excellence is helping CCSQ to achieve a new future where:
  • CMS is a champion of fulfilling the charge of OMB Circular A-11 Section 280 (i.e., “Managing Customer Experience and Service Delivery”)
  • CCSQ fully idealize their UX maturity goals and design thinking permeates all aspects of the organization. 
  • Process is in place to track the quality of user experience throughout design projects and across releases.
  • Find ways to measure the ROI of UX and how it is maps to the organization's mission. (Cost Reduction, Cost Savings, Modernization.)
  • Design thinking is applied in the broadest perspective possible to drive consistent customer experience.
  • UX processes are connected and integrated with other organization processes that enable individuals to work together to create the user experience of the product(s) and service(s).
Got an Idea or Suggestion?
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Feedback Form
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HCD Community of Practice (CoP)
The purpose of this CoP is to bring together HCQIS LOB UX and Product Owners so they can share success stories and help one another. Interested in creating a CoP for a different audience? Send us an email at HCD@hcqis.org.
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