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There are 3 requests required to gain the appropriate ServiceNow access for your job responsibilities:.
- If you are a contractor, choose the Vendor Partner Path below.
- If you are a federal employee, choose the Federal Employee Path below.
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7. Your organization's Security Official approves your user role request. You will be notified via email when your role has been approved.
8. Continue to the next section “Steps to Submit ServiceNow Access Requests” to request access to the appropriate ServiceNow Assignment Group.
9. Log into CCSQ ServiceNow at
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title | STEP 1: Requesting a ServiceNow User Role (Obtaining a User Role) |
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If you do not have access to ServiceNow, you must request that role in HARP and have the request approved by your Security Official.
- Once your HARP account has been created, log in to HARP.
- Click Request a Role in HARP.
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3. On the Select a Program page, select ServiceNow Quality System, and then click Next.
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5. On the Select Roles page, select Standard ServiceNow User, then click Submit.
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6. Send an email to your Security Officer
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Don't have a ServiceNow Account? No problem. You can get the support you need through CCSQ Support Central! CCSQ Support Central: Provides customers with multilevel support. Through CCSQ Support Central you can create new tickets that directly submit to the CCSQ Service Center and track the status of existing tickets. It also provides access to services and information for:
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Please review the following articles for a detailed explanation on the Incident Management, Service Catalog, Service Portal, and the Password Reset processes.
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title | Training Articles |
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Please review the following articles for a detailed explanation on the Incident Management, Service Catalog, Service Portal, and the Password Reset processes.
Provides a detailed explanation on the Incident Management process in ServiceNow. This article reviews the incident application and modules, creating a new incident, incident form features, incident notes and the resolution process.
Provides a detailed explanation on the Service Catalog process in ServiceNow. This article provides an understanding of the Service Catalog application and modules, Service Catalog categories, types of records, locating and working catalog tasks, closing catalog tasks.
Provides a detailed explanation of the self-service portal where users can submit incidents or requests, check the status of incidents/requests, or approve requests.
Provides a detailed explanation of the password reset process which includes enrollment and resetting your password once enrolled.
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If you have feedback for the CCSQ ServiceNow program, you can reach us at CCSQServiceNow@cms.hhs.gov. |
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