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CCSQ ServiceNow

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    NEED ACCESS?          

Request Your ServiceNow Assignment Group: Federal Employee

After you have access to ServiceNow, you may also need access to the appropriate ServiceNow Assignment Group(s) based on your job responsibilities.

1: Sign into the Service Portal using your HARP credentials.

2: Click I Need Something to be redirected to the Service Catalog.

3. From the Service Catalog, select Assignment Group Management.

4. Select Group Membership Inquiry.

5. Fill out the Group Membership Inquiry and click Submit.

6. Once the Group Membership Inquiry is submitted you can track the status of the request by clicking My Stuff and then My Requested Items.

Note: Upon submission, a requested item (RITM) record will be created and assigned to the CCSQ Services and Operations Support team for approval. Once the RITMs have been created, a single notification will be sent to the requestor with the details for each request. 

7. Once you know your Assignment Group(s) scroll to the top of this page and click the I KNOW my Assignment Group for directions on requesting your ServiceNow Assignment Group(s).

Requesting a ServiceNow Assignment Group 

After you have access to ServiceNow, you may also need access to the appropriate ServiceNow Assignment Group(s) based on your job responsibilities.

1: Sign into the Service Portal using your HARP credentials.

2: Click I Need Something to be redirected to the Service Catalog.

3. From the Service Catalog, select Assignment Group Management.

4. Select Edit ServiceNow Assignment Group Membership.

5. Click the Add button to open the Add Row pop-up window for the Add members to groups information.

6. Complete the following fields in the Add Row pop-up:

  • Assignment Group: Enter or select (the Assignment Group needed) Assignment Group from the lookup using the Magnifying Glass Icon.

  • Add Members: Type the member’s name or select member(s) from the lookup using the Magnifying Glass Icon. 


Note: Designated group members will display in the Current Group Members listing.

Note: The More information displays, "Select members to be added to the group. If you cannot locate the group member, they do not have a ServiceNow account. To request an account, please have them sign up via the CCSQ ServiceNow Need Access? Page."

7. Click the Add button to add the selected member to the group for the ServiceNow Assignment Group Membership Request.

8. If you need to request multiple Assignment Groups you can do that from the same request.  Repeat steps 5-7.  All Assignment Groups being requested will be listed on the Edit ServiceNow Assignment Group Membership page.

9. Scroll down to the Need by date. Select the Calendar Icon to provide the current date or future date.


Note: You will receive the following error message if you select a previous date: “Need by date cannot be before current date”.

10. Complete the Business Justification Type “Assignment Group needed to access ServiceNow to perform my role on the (insert Assignment Group name here).”

11. Locate and select the Paperclip Icon to attach a document, file, image, etc., to the form, if needed.

12. Click the Submit button to submit your request.

Note: Upon submission, a requested item (RITM) record will be created and assigned to the CCSQ Services and Operations Support team for approval. Once the RITMs have been created, a single notification will be sent to the requestor with the details for each request. 

For detailed steps, please visit the Knowledge Article on Assignment Group Management Catalog Items. Note: To view Knowledge Articles you will need to sign into your CCSQ ServiceNow account.


Need Help?

Don't have a ServiceNow Account?  No problem.  You can get the support you need through CCSQ Support Central!

CCSQ Support Central: Provides customers with multilevel support.  Through CCSQ Support Central you can create new tickets that directly submit to the CCSQ Service Center and track the status of existing tickets. It also provides access to services and information for:

  • Hospital Quality Reporting (HQR)
  • Quality Payment Program (QPP)
  • Internet Quality Improvement and Evaluation System (iQIES)
  • End Stage Renal Disease Quality Reporting (EQRS)
  • Electronic Prescribing of Controlled Substances (EPCS).
  • QualityNet Support Center

Already have a ServiceNow Account? You can also use the platforms below to get the help you need!

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ServiceNow Service Portal: Intended only for CMS employees and vender partners. The portal provides self-service options for internal customers to report Security Incidents, submit Service Requests for tools or services offered to the internal QualityNet community, report an Incident, provide Approvals, or access internal Knowledge Base articles. The portal enables internal customers to track the status of tickets and requires a login. https://cmsqualitysupport.servicenowservices.com/sp_ess

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QualityNet Slack: You can send questions/issues to our Slack channels #help-servicenow

CCSQ ServiceNow Intake Process
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The CCSQ ServiceNow intake process provides a centralized entry point for customers to submit enhancement requests to the CCSQ ServiceNow Agile Release Train (ART).  

Click here to learn more about the intake process and how to complete the CCSQ ServiceNow Intake Form.

Have Feedback?

If you have feedback for the CCSQ ServiceNow program, you can reach us at CCSQServiceNow@cms.hhs.gov.


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