The Information Systems Group (ISG) will host the 5th Annual CMS CCSQ World Usability Day on Wednesday, November 8, 2023. We're looking for speakers, contributors for panel discussions, and facilitators who would like to help us explore this year’s theme,Collaboration and Cooperation.We also have volunteer opportunities for those who would like to support the event without presenting a topic.
In recent years, Artificial Intelligence (AI) has transcended the realms of science fiction to become an integral part of our daily lives. From recommending the next song on your playlist to predicting global financial markets, AI's capabilities are vast, varied, and truly transformative. As with any disruptive technology, the potential of AI is unparalleled, promising solutions to some of the most pressing challenges we face today in healthcare.Read more...
The HCD Center of Excellence is helping CCSQ to achieve a new future where:
CMS is a champion of fulfilling the charge ofOMB Circular A-11 Section 280(i.e., “Managing Customer Experience and Service Delivery”)
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Does your team regularly involve your customers? Do you want to learn more about how to integrate design thinking as a continuous improvement practice on your team?
Human-Centered Design (HCD) at CMS is the process CCSQ IT Product and Support Teams (CIPST) uses to understand the people for whom we are writing policies and creating programs and services. At the center of our HCD process is participatory design, where we work directly with clinicians, beneficiaries, third-party vendors, federal partners, and CMS employees to collaboratively understand the context of their work and engagement with CMS, as well as the solutions we are creating to support them.
While ISG has typically focused on satisfying the functional requirements, the HCD process explicitly focuses on understanding people and the context in which they interact with CMS services. The HCD Process at CMS consists of the following six steps: initiation; immersion in research to understand people using CMS services; synthesis of data and insights; ideation of possible solutions; prototyping new services and testing them; and implementation.
CCSQ fully idealize their UX maturity goals and design thinking permeates all aspects of the organization.
Process is in place to track the quality of user experience throughout design projects and across releases.
Find ways to measure the ROI of UX and how it is maps to the organization's mission. (Cost Reduction, Cost Savings, Modernization.)
Design thinking is applied in the broadest perspective possible to drive consistent customer experience.
UX processes are connected and integrated with other organization processes that enable individuals to work together to create the user experience of the product(s) and service(s).