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CCSQ ServiceNow

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There are 3 requests required to gain the appropriate ServiceNow access for your job responsibilities:. 

  • If you are a contractor, choose the Vendor Partner Path below. 
  • If you are a federal employee, choose the Federal Employee Path below.


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titleVendor Partner Path

ServiceNow Vendor Partner Path

  1. Create a HARP account – Your HARP account should be created and approved as part of your onboarding process.
  2. Request your ServiceNow role in HARP
  3. Request Your ServiceNow Assignment Group  


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titleFederal Employee Path

ServiceNow Federal Employee Path

  1. Create a HARP account – Your HARP account should be created and approved as part of your onboarding process.
  2. Request your ServiceNow role in HARP
  3. Request Your ServiceNow Assignment Group  




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7. Your organization's Security Official approves your user role request. You will be notified via email when your role has been approved.

8. Continue to the next section “Steps to Submit ServiceNow Access Requests” to request access to the appropriate ServiceNow Assignment Group.

9. Log into CCSQ ServiceNow at
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titleSTEP 1: Requesting a ServiceNow User Role (Obtaining a User Role)

If you do not have access to ServiceNow, you must request that role in HARP and have the request approved by your Security Official.

  1. Once your HARP account has been created, log in to HARP.
  2. Click Request a Role in HARP.

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3. On the Select a Program page, select ServiceNow Quality System, and then click Next.

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4. On the Select an Organization page, select your Contract name (ADO-PM3-Tantus Technologies), andthen click Next.

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5. On the Select Roles page, select Standard ServiceNow User, then click Submit.

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6. Send an email to your Security Officer

Need Help?

Don't have a ServiceNow Account?  No problem.  You can get the support you need through CCSQ Support Central!

CCSQ Support Central: Provides customers with multilevel support.  Through CCSQ Support Central you can create new tickets that directly submit to the CCSQ Service Center and track the status of existing tickets. It also provides access to services and information for:

  • Hospital Quality Reporting (HQR)
  • Quality Payment Program (QPP)
  • Internet Quality Improvement and Evaluation System (iQIES)
  • End Stage Renal Disease Quality Reporting (EQRS)
  • Electronic Prescribing of Controlled Substances (EPCS).
  • QualityNet Support Center
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Already have a ServiceNow Account? You can also use the platforms below to get the help you need!

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ServiceNow Service Portal: Intended only for CMS employees and vender partners. The portal provides self-service options for internal customers to report Security Incidents, submit Service Requests for tools or services offered to the internal QualityNet community, report an Incident, provide Approvals, or access internal Knowledge Base articles. The portal enables internal customers to track the status of tickets and requires a login.

https://cmsqualitysupport.servicenowservices.com/

using your HARP credentials.
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titleTraining Articles

Please review the following articles for a detailed explanation on the Incident Management, Service Catalog, Service Portal, and the Password Reset processes.

  • Incident Management Process

    • Provides a detailed explanation on the Incident Management process in ServiceNow. This article reviews the incident application and modules, creating a new incident, incident form features, incident notes and the resolution process.

  • Service Catalog Process

    • Provides a detailed explanation on the Service Catalog process in ServiceNow. This article provides an understanding of the Service Catalog application and modules, Service Catalog categories, types of records, locating and working catalog tasks, closing catalog tasks.

  • Service Portal User Guide

    • Provides a detailed explanation of the self-service portal where users can submit incidents or requests, check the status of incidents/requests, or approve requests.

  • Password Reset Process

    •  Provides a detailed explanation of the password reset process which includes enrollment and resetting your password once enrolled.

  • Demand Management Process

    • Provides a detailed explanation on how to create and submitting an idea, as well as an overview of the Demand Management process once an idea is accepted.

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titleTraining Articles

Please review the following articles for a detailed explanation on the Incident Management, Service Catalog, Service Portal, and the Password Reset processes.

  • Incident Management Process

    • Provides a detailed explanation on the Incident Management process in ServiceNow. This article reviews the incident application and modules, creating a new incident, incident form features, incident notes and the resolution process.

  • Service Catalog Process

    • Provides a detailed explanation on the Service Catalog process in ServiceNow. This article provides an understanding of the Service Catalog application and modules, Service Catalog categories, types of records, locating and working catalog tasks, closing catalog tasks.

  • Service Portal User Guide

    • Provides a detailed explanation of the self-service portal where users can submit incidents or requests, check the status of incidents/requests, or approve requests.

  • Password Reset Process

    •  Provides a detailed explanation of the password reset process which includes enrollment and resetting your password once enrolled.

    • Demand Management Process

    Provides a detailed explanation on how to create and submitting an idea, as well as an overview of the Demand Management process once an idea is accepted

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    QualityNet Slack: You can send questions/issues to our Slack channels #help-servicenow




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    titleCCSQ ServiceNow Intake Process


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    The CCSQ ServiceNow intake process provides a centralized entry point for customersto submit enhancement requests to the CCSQ ServiceNow Agile Release Train (ART).  

    Click here to learn more about the intake process and how to complete the CCSQ ServiceNow Intake Form.



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    titleHave Feedback?

    If you have feedback for the CCSQ ServiceNow program, you can reach us at CCSQServiceNow@cms.hhs.gov.



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