Human-Centered Design

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CCSQ

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HCD Training

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Place customers at the center of all decision-making processes, ensuring their needs, preferences, and experiences guide the design and delivery of products services

Explore our comprehensive training catalog. From survey methodology to leadership in HCD, we cater to all proficiency levels.

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HCD101 Wide

HCD Training

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Community of Practice

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Collaboration and Co-creation: Foster collaboration and co-creation among stakeholders, including healthcare providers, policymakers, and technology experts, to collectively design solutions that address complex healthcare challenges

Join our vibrant Community of Practice events! Engage in expert talks, interactive workshops, and collaborative learning experiences.

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Community
 

Group Based Training

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Data-Driven Decision-Making: Utilize data and evidence to drive decision-making processes, leveraging insights from feedback, analytics, research, and evaluation to inform the design and improvement of healthcare services.

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Office Hours

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Embrace a culture of continuous improvement, where feedback loops, iterative prototyping, and ongoing evaluation are integrated into the design process to ensure that healthcare services evolve and adapt to meet changing needs.

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Onboarding

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Ensure that human-centered design efforts align with existing regulatory requirements and policies governing healthcare, while also identifying opportunities for policy innovation and streamlining processes to improve the patient experience

Participate in our office hours. Engage with HCD topics chosen by our community in an interactive format.

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Mentoring

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Consider the long-term sustainability and scalability of healthcare solutions, ensuring that they are cost-effective, efficient, and can be implemented at scale to reach a wider population. 

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Workshops

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Consider the long-term sustainability and scalability of healthcare solutions, ensuring that they are cost-effective, efficient, and can be implemented at scale to reach a wider population. 

World Usability Day

It's the premiere annual event, typically held on the second Thursday of November.

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World Usability Day

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Consider the long-term sustainability and scalability of healthcare solutions, ensuring that they are cost-effective, efficient, and can be implemented at scale to reach a wider population. 

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https://qnetconfluence.cms.gov/display/HCD/World+Usability+Day