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Place customers at the center of all decision-making processes, ensuring their needs, preferences, and experiences guide the design and delivery of products services. See methods, case studies, and more > | Panel |
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Embrace a culture of continuous improvement, where feedback loops, iterative prototyping, and ongoing evaluation are integrated into the design process to ensure that healthcare services evolve and adapt to meet changing needs. See methods, case studies, and more > |
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Explore our comprehensive training catalog. From survey methodology to leadership in HCD, we cater to all proficiency levels. | Button Hyperlink |
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| icon | view |
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| id | learn |
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| title | Learn More |
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| type | primary |
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| url | HCD Training |
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Consider the long-term sustainability and scalability of healthcare solutions, ensuring that they are cost-effective, efficient, and can be implemented at scale to reach a wider population. See methods, case studies, and more > | Join our vibrant Community of Practice events! Engage in expert talks, interactive workshops, and collaborative learning experiences. | Button Hyperlink |
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| title | Learn more |
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| url | Community |
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Collaboration and Co-creation: Foster collaboration and co-creation among stakeholders, including healthcare providers, policymakers, and technology experts, to collectively design solutions that address complex healthcare challenges. See methods, case studies, and more > |
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Ensure that human-centered design efforts align with existing regulatory requirements and policies governing healthcare, while also identifying opportunities for policy innovation and streamlining processes to improve the patient experience. See methods, case studies, and more > | Panel |
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Consider the long-term sustainability and scalability of healthcare solutions, ensuring that they are cost-effective, efficient, and can be implemented at scale to reach a wider population. See methods, case studies, and more > |
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| Participate in our office hours. Engage with HCD topics chosen by our community in an interactive format. | Button Hyperlink |
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| url | Office Hours |
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| It's the premiere annual event, typically held on the second Thursday of November. | Button Hyperlink |
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| icon | view |
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| id | learn |
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| title | Learn More |
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| type | primary |
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| url | https://qnetconfluence.cms.gov/display/HCD/World+Usability+Day |
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Data-Driven Decision Making: Utilize data and evidence to drive decision-making processes, leveraging insights from feedback, analytics, research, and evaluation to inform the design and improvement of healthcare services. See methods, case studies, and more > | | Panel |
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Consider the long-term sustainability and scalability of healthcare solutions, ensuring that they are cost-effective, efficient, and can be implemented at scale to reach a wider population. See methods, case studies, and more >
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ISG Playbook
APIs
