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DHS (Department of Homeland Security) Usability Testing Kit — So Easy, Anyone Can Do It

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2023 | Nov 27

What is an Empathy Map to a Persona?

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2023 | Jul 14



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Human-Centered AI: 5 HCD Principles for Developing AI


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2023 | Sep 29

Personas, Customer Segmentation and Target Groups – How do they work together?

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2023 | Jul 07



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How Collaboration Improves US Health Care


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User Personas Need to Evolve

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2023 |

Jun 29

Sep 18




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Working with the Public to Improve Digital Forms: A GSA Case Study


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Generating AI Personas – Competitive Analysis

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2023 |

Jun 27

Sep 14




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How to Design the Best Meeting Ever


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Rapid Corporate Buy-Up of Primary Care Practices

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2023 |

Jun 16

Sep 08




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Six Methods for Sustained Collaboration


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Continuously improve your website by using customer feedback and web analytics: An IRS case study

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2023 |

Jun 14

Aug 21




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Healthcare Supply Chain Shortages?


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2023 Government UX Summit

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2023 |

Jun 09

Aug 2



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Creative Sprinting


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7 Sneaky Cognitive Biases that Wreak Havoc on Innovation

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2023 |

May 30

Jul 19




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What is an Empathy Map to a Persona?


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The Crisis of Rural Hospital Closures

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2023 |

May 23

Jul 14





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