Human-Centered Design

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Address assumptions. Encourage empathy. Ignite innovation. 

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Vision

To empower CCSQ stakeholders to innovate by providing customer-first and design thinking strategies and solutions.

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What is HCD

HCD is not just about a user interface (it's about the experience, which can encompass many digital and non-digital touch points) ...

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Services

We serve CCSQ by demonstrating how design thinking leads to better products and services for its customers.

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Learn about HCD

Gain an understanding of the Human-Centered Design process through hands on training or browse the Microlearning videos section.

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HCD Community of Practice (CoP)

For HCQIS LOB UX and Product Owners to share success stories, help one another, and learn from each other. 

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Share your Ideas

Have an Idea of Suggestion? We would love to hear from you! 

                          

WHO ARE WE?

The HCD CoE is an organization that impacts the way the Center for Clinical Standards and Quality (CCSQ) delivers policy, products and services to its customers.  Through the provision of education, support and resources, we will promote the continued implementation and usage of HCD best practices. Read more...

What is HCD and Why Do We Use It?

Human-Centered Design (HCD) at CMS is the process CCSQ IT Product and Support Teams (CIPST) uses to understand the people for whom we are writing policies and creating programs and services. At the center of our HCD process is participatory design, where we work directly with clinicians, beneficiaries, third-party vendors, federal partners, and CMS employees to collaboratively understand the context of their work and engagement with CMS, as well as the solutions we are creating to support them.

While ISG has typically focused on satisfying the functional requirements, the HCD process explicitly focuses on understanding people and the context in which they interact with CMS services. The HCD process at CMS consists of the following six steps: initiation; immersion in research to understand people using CMS services; synthesis of data and insights; ideation of possible solutions; prototyping new services and testing them; and implementation.

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Training & Events 

  •  &  Training - Introduction to Human-Centered Design

  •  Office Hours

  •  Training -Persona-Driven Backlog Prioritization

  •  Office Hours

  •  Training - UX & Agile for Software Development

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Latest from the Blog
Human-Centered AI: 5 HCD Principles for Developing AI
In recent years, Artificial Intelligence (AI) has transcended the realms of science fiction to become an integral part of our daily lives. From recommending the next song on your playlist to predicting global financial markets, AI's capabilities are vast, varied, and truly transformative. As with any disruptive technology, the potential of AI is unparalleled, promising solutions to some of the most pressing challenges we face today in healthcare. Read more...


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“Design can be art. Design can be aesthetics. Design is so simple, that’s why it is so complicated.”
-Paul Rand
Where Are We Going?
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The HCD Center of Excellence is helping CCSQ to achieve a new future where:
  • CMS is a champion of fulfilling the charge of OMB Circular A-11 Section 280 (i.e., “Managing Customer Experience and Service Delivery”)
  • CCSQ fully idealize their UX maturity goals and design thinking permeates all aspects of the organization. 
  • Process is in place to track the quality of user experience throughout design projects and across releases.
  • Find ways to measure the ROI of UX and how it is maps to the organization's mission. (Cost Reduction, Cost Savings, Modernization.)
  • Design thinking is applied in the broadest perspective possible to drive consistent customer experience.
  • UX processes are connected and integrated with other organization processes that enable individuals to work together to create the user experience of the product(s) and service(s).
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Upcoming Events
Community
Brainstorm Better: Improving a Critical Skill
May 29, 2020, 1 PM | Zoom
Register Today
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News & Tips
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