Managing HARP User ID and Password
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EUA users cannot reset their password or update their profile information in HARP - they must perform these actions in the EUA system only at eua.cms.gov. |
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Forgot your User IDStep 1: Go to HARP and select Having trouble logging in? Step 2: Select Forgot User ID or Password. Step 3: Enter your email address and select Send Email. Step 4: You will receive an email containing your user ID. You can ignore the Reset Password button if you don’t need to reset your password. Forgot your PasswordStep 1: Go to HARP and select Having trouble logging in? Step 2: Select Forgot User ID or Password. Step 3: Enter your email address and select Send Email. Step 4: You will receive an email containing your user ID and a button to reset your password. Step 5: Select Reset Password (you will be prompted to answer your challenge question). Step 6: Enter your challenge question answer and select Next. If you forgot your challenge question answer, follow the instructions for Forgot your Password and Challenge Question (Full Account Recovery). Step 7: Enter your new password and confirm your new password, then select Reset Password. Step 8: You should now be able to log in with your user ID and new password. Forgot your Password and Challenge Question (Full Account Recovery)Step 1: Go to HARP and select Having trouble logging in? Step 2: Select Full Account Recovery. Step 3: Enter your Email Address, First Name, Last Name, and Date of Birth, and select Send Email. Step 4: You will receive an email that contains your user ID and a button to recover your account. Step 5: Select Recover Account. Step 6: You will be prompted to establish a challenge question and answer. Step 7: Once you have chosen your challenge question and provided an answer, select Reset Challenge Question. Step 8: Enter and confirm your new password and select Reset Password. Step 9: You should now be able to log in with your user ID and new password. Account Deactivation
Accounts are required to be deactivated after 2 years of inactivity. Once an account is deactivated due to inactivity, it cannot be recovered. Please ensure you log into your account periodically to avoid account deactivation. If you encounter difficulty logging in, follow the account recovery steps outlined above. Following Account DeactivationStep 1: Reregister by going to https://harp.cms.gov/register. Step 2: Enter your profile information (you may use the same personal and corporate email addresses as your deactivated account) and select Next. Step 3: Choose a different user ID from your deactivated account, enter your password and challenge question, and select Next. Step 3a: If your profile information fails to verify your identity, you have two options: - If you think you know what you entered incorrectly, you can retry remote proofing by returning to the Profile Information screen and selecting Retry Remote Proofing. Entering the last four digits of your SSN and date of birth or your Reference Number will pre-populate the Profile Information fields.
- Call Experian to verify your identity over the phone and then enter your reference number on the Profile Information screen by selecting Enter Reference Number. This will pre-populate the Profile Information fields.
Step 4: Your new account has been created and you will receive a confirmation email. Step 5: Select Login to Complete Setup to log into HARP and set up two-factor authentication. Once you have set up two-factor authentication, feel free to log into your respective CMS application. Follow your application’s instructions for how to request a role as all roles associated with your deactivated account will have been removed. Managing HARP User Profile
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Step 1: Log into HARP – you will land on your user dashboard. Step 2: To edit your Profile Information, select View/Edit Profile Information. Step 3: Select the Edit button and modify your information, such as Email Address, Home Address, etc. Note: You cannot update your First Name, Last Name, or Date of Birth in your User Profile. Call your application’s help desk if you need to update these fields. Step 4: To allow the HARP team to reach out to you for user feedback, select the checkbox to opt into user feedback sessions. Step 5: Select Save to save your changes. Change PasswordStep 1: Log into HARP – you will land on your user dashboard. Step 2: To change your password, select Change Password. Step 3: Enter your Old Password, New Password, and Confirm New Password. Step 4: Select Save to change your password. Update Challenge QuestionStep 1: Log into HARP – you will land on your user dashboard. Step 2: To update your challenge question, select Update Challenge Question. Step 3: Enter your Password, select a new Challenge Question, and enter your Challenge Question Answer. Step 4: Select Save to update your challenge question. Manage Two-Factor AuthenticationStep 1: Log into HARP – you will land on your user dashboard. Step 2: To update your challenge question, select Manage Two-Factor Devices – you will see a list of your existing two-factor authentication devices. Step 3: To add a new two-factor authentication device, select the Device Type, follow the instructions, and select Send Code. Step 4: Enter the security code to verify the device and select Submit. Step 5: To remove a device, select the associated Remove link for the device you would like to remove. Step 6: Verify you want to remove the device and select Remove – the device will be removed from your list of two-factor authentication devices.
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