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CCSQ ServiceNow

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There are 3 requests required to gain the appropriate ServiceNow access for your job responsibilities. 

  • If you are a contractor, choose the Vendor Partner Path below. 
  • If you are a federal employee, choose the Federal Employee Path below.


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titleVendor Partner Path

ServiceNow Vendor Partner Path

  1. Create a HARP account – Your HARP account should be created and approved as part of your onboarding process.
  2. Request your ServiceNow role in HARP
  3. Request Your ServiceNow Assignment Group  


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titleFederal Employee Path

ServiceNow Federal Employee Path

  1. Create a HARP account – Your HARP account should be created and approved as part of your onboarding process.
  2. Request your ServiceNow role in HARP
  3. Request Your ServiceNow Assignment Group  




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titleNeed Help?

Don't have a ServiceNow Account?  No problem.  You can get the support you need through CCSQ Support Central!

CCSQ Support Central: Provides customers with multilevel support.  Through CCSQ Support Central you can create new tickets that directly submit to the CCSQ Service Center and track the status of existing tickets. It also provides access to services and information for:

  • Hospital Quality Reporting (HQR)
  • Quality Payment Program (QPP)
  • Internet Quality Improvement and Evaluation System (iQIES)
  • End Stage Renal Disease Quality Reporting (EQRS)
  • Electronic Prescribing of Controlled Substances (EPCS).
  • QualityNet Support Center
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Already have a ServiceNow Account? You can also use the platforms below to get the help you need!

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ServiceNow Service Portal: Intended only for CMS employees and vender partners. The portal provides self-service options for internal customers to report Security Incidents, submit Service Requests for tools or services offered to the internal QualityNet community, report an Incident, provide Approvals, or access internal Knowledge Base articles. The portal enables internal customers to track the status of tickets and requires a login. https://cmsqualitysupport.servicenowservices.com/sp_ess






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QualityNet Slack: You can send questions/issues to our Slack channels #help-servicenow




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titleCCSQ ServiceNow Intake Process


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The CCSQ ServiceNow intake process provides a centralized entry point for customersto submit enhancement requests to the CCSQ ServiceNow Agile Release Train (ART).  

Click here to learn more about the intake process and how to complete the CCSQ ServiceNow Intake Form.



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titleHave Feedback?

If you have feedback for the CCSQ ServiceNow program, you can reach us at CCSQServiceNow@cms.hhs.gov.



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