In recent years, Artificial Intelligence (AI) has transcended the realms of science fiction to become an integral part of our daily lives. From recommending the next song on your playlist to predicting global financial markets, AI's capabilities are vast, varied, and truly transformative. As with any disruptive technology, the potential of AI is unparalleled, promising solutions to some of the most pressing challenges we face today in healthcare.Read more...
The HCD CoE is a new organization that impacts the way the Center for Clinical Standards and Quality (CCSQ) delivers policy, products and services to its customers. Through the provision of education, support and resources, we will promote the continued implementation and usage of HCD best practices. Our vision is to empower CMS stakeholders to innovate by providing customer-first and design thinking strategies and solutions.
What is HCD?
Human-centered design (HCD) is an intentional process in which the needs, motivations, and limitations of the people using a product or service are considered. The HCD process focuses on user needs and characteristics, usability goals, environment, tasks, and workflow in the design of a product and the services that enable it, like communications and governance.
HCD follows a series of well-defined methods for analysis, design, and evaluation of hardware, software, and web interfaces. The HCD process is iterative, generally predictable, and repeatable. Research, design, and evaluation steps are built in from the first stage of each project, and they continue throughout to implementation.
The HCD Center of Excellence is helping CCSQ to achieve a new future where:
CMS is a champion of fulfilling the charge ofOMB Circular A-11 Section 280(i.e., “Managing Customer Experience and Service Delivery”)
CCSQ fully idealize their UX maturity goals and design thinking permeates all aspects of the organization.
Process is in place to track the quality of user experience throughout design projects and across releases.
Find ways to measure the ROI of UX and how it is maps to the organization's mission. (Cost Reduction, Cost Savings, Modernization.)
Design thinking is applied in the broadest perspective possible to drive consistent customer experience.
UX processes are connected and integrated with other organization processes that enable individuals to work together to create the user experience of the product(s) and service(s).
The purpose of this CoP is to bring HCQIS LOB UX and Product Owners together, so they can share success stories, help one another, and learn from each other. (Confluence login is required.)