A Day to Explore Important Product Issues like Trust, Ethics, and IntegrityWednesday, November 10, 2021 wasn’t just another Wednesday — it was a celebration for the CCSQ and QualityNet community. Produced by the Human-Centered Design Center of Excellence (HCD CoE,) CCSQ’s 3rd Annual World Usability Day was a virtual, open-house style conference held to honor and explore good design and the usability of products.
Resources for Navigating HCD & the Paperwork Reduction ActIt is essential and mandatory that CCSQ comply with the PRA when applying human-centered design (HCD) processes and methodologies. However, the PRA should not limit HCD best practices to improve the customer experience. Image Modified
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