Implement - You are not done. Continue to iterate, refine and enhance based on user feedback and metrics.
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Learn about the steps and methods used at each phase of the Human-Centered Design process.
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The training workshop will introduce HCD and reinforce knowledge with activity-based group learning. (CCSQ Employees Panel |
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Design Process
HCD Process:
Initiate - Create a shared understanding of the problem that you’re trying to solve; Who, What, Where, Why and How.Immerse - Empathize by talking to and observing your customers.Synthesize - Gather available research/data/information to find themes, organizing into patterns and discovering insights.Ideate - Generate ideas without limits.Prototype - Reduce your ideas to those that are desirable, feasible and viable; and make as interactive as possible, so you can get feedback about the experience.