CCSQ Centers of Excellence

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The CCSQ Centers of Excellence (CoE) supports the Center for Clinical Standards & Quality (CCSQ) Information Systems Group (ISG) in their continuous improvement strategy. The Lean Agile (LACE) and Human-Centered Design (HCD CoE) CoEs focus on driving innovation by sharing knowledge of lean, agile, and human-centered design (HCD) best practices across CCSQ’s portfolio in both program and project contexts.

These groups offer the following services to CCSQ employees and contractors, including:
  • Consulting & Support
  • Education & Outreach
  • Guidance & Best Practices


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How Do I...

…find out about agile learning paths andSAFe certificationfor my professional development?

…learn more about the Paperwork Reduction Act and how it impacts research with public consumers?

…learn about how CCSQ executes Agility via the Agile Playbook?

…find out about agile training and human-centered design training opportunities?

…email the LACE or HCD Centers of Excellence to ask a question or request support?



Image AddedThe LACE works closely with CCSQ and ISG

What are Centers of Excellence?

  • A Center of Excellence (CoE) helps large, complex organizations drive innovation and improvement.
  • It brings together like-minded people with similar business goals to share knowledge and success.
  • It also reduces burden by providing standards, consistency, and governance to the organization.

Who are the Centers of Excellence?

Lean-Agile Center of Excellence (LACE)

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Since 2017, the Lean-Agile Center of Excellence (LACE) has worked closely with CCSQ

to guide, support, and foster the adoption and maturation of Agile, Scrum, Lean, and Scaled Agile Framework (SAFe) practices.

To learn more, please visit the LACE website. 

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The HCD CoE works closely with CCSQ and ISG to guide, support, and foster the adoption and maturation of human-centered design practices. To achieve this, they empower CMS stakeholders to innovate by providing consumer-first research and design thinking strategies and solutions. To learn more, please visit the HCD website. 

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Foundational Learning Path Training

Although the CCSQ Centers of Excellence offers a broad catalog of short and long-form trainings on lean, agile, and human-centered design topics of interest, CCSQ recommends taking the following core courses so that all employees and contractor-partners gain greater alignment by putting into practice the key principles of these philosophies:


See all training & events 

Human-Centered Design Center of Excellence (HCD CoE)

Since 2017, the Human-Centered Design Center of Excellence (HCD CoE) has worked with CCSQ employees and contractors to gain greater customer understanding in order to innovatively create and improve their experiences (i.e., products, programs, services, and policies). 

What are Centers of Excellence?

 

What are the benefits of CoE?

  • An enterprise focus on continuous improvement helps CCSQ realize value sooner as they deliver customer-centric and employee-centric products, services, programs, and policies.
  • Applying philosophies of lean, agile, and human-centered design is a government mandate for improving services by reducing public burdens and increasing trust.
  • LACE and HCD CoE combine discipline experts with CCSQ experience to provide relevant process support across the organization.
  • CoE resources can be rapidly deployed for new initiatives and non-development teams that do not have dedicated HCD or Agile support
  • CoE training informs the community of industry best practices and how to perform their roles, increasing employee engagement.
  • Agility and HCD practices keep CCSQ creating solutions that address consumers’ challenges.

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