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Calculating ROI for Design Projects
in 4 Steps

As UX professionals, we see inherent value in improving the experiences of products and services. But many people don’t see it that way. And sometimes, those people make decisions about your funding.

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HCD IN ACTION: My Journey into Hospice Care for Empathy Building

Ultimately there are some problems that we cannot solve but understanding the scope of what we can control through our work allows us to serve others in a more meaningful way. 

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Moderated vs. Unmoderated User Testing:
Which is Right for You? 

Both moderated and unmoderated usability tests prove to be effective solutions to getting accurate feedback on an ongoing project. Which should you use?

Image RemovedThe Case for Pruning

As professionals who deploy products and services for our customers, how often do we stop and make decisions to prune or simplify? Is the deck stacked against this behavior?  

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How to improve your
Net Promoter Score (NPS)

What steps do you need to take to improve your Net Promoter Score? Learn how to benchmark your performance, track progress and see better customer experience results

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Fact or Fiction?

Try your hand at deciding what is fact and what is fiction in this interactive quiz about the practice of human-centered design.

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A Day to Explore Important Product Issues
like Trust, Ethics, and Integrity

Wednesday, November 10, 2021 wasn’t just another Wednesday — it was a celebration for the CCSQ and QualityNet community. Produced by the Human-Centered Design Center of Excellence (HCD CoE,) CCSQ’s 3^rd Annual World Usability Day was a virtual, open-house style conference held to honor and explore good design and the usability of products. 

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Resources for Navigating HCD &
the Paperwork Reduction Act

It is essential and mandatory that CCSQ comply with the PRA when applying human-centered design (HCD) processes and methodologies. However, the PRA should not limit HCD best practices to improve the customer experience. 

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