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id	QNP

QualityNet Operations Dashboard provides CMS Executives with:

A layer of automation that conveys reporting from disparate sources to a dashboarding solution.
A user interface used to provide reports/visualizations to system information, status, and customer experience.
A user interface that can be extended to CMS leadership/product owners, ADO DevSecOps, ADO Developers, HD and end-users.
A multi-tenant solution that allows reports/visualizations for each team (common and custom reports/visualizations).
Provide a “single pane of glass” view across various HCQIS IT systems.

The QualityNet Operations Dashboard consists of 3 opensource software (Grafana, Telegraf, and InfluxDB), as well as some AWS components (RDS, DynamoDB, Kinesis, etc). The future of this dashboard will incorporate Artificial Intelligence (AI) and Machine Learning (ML) to proactively detect anomalies.

Login at https://qnetdashboard.cms.gov/

Getting Started

Step 1: If you do not yet have a HARP account, please register for a HARP ID. For instructions on the HARP registration process, refer to the HARP page.

Step 2: Once the HARP account has been created, log into HARP and request a "Service" entitlement via a HARP User Role.

- Select User Roles from the top of the page, and select Request a Role.
- Select QualityNet Operations Dashboard
- Select your Organization.
  - Don't see your organization listed?
  - Currently the personas are CMS and Ventech. If your organization would like to obtain early access to the dashboard, please reach out to our Slack Channel #help-qnod-dashboard.
- Select the following one of the following user roles:
  - Editor
  - Viewer
    - The most common role chosen

Step 3: The organization's Security Official reviews and approves/denies the user role request. You will be notified via email that your request has been submitted, and again when your role has been approved or denied.

Step 4: Log into QualityNet Operations Dashboard using your HARP credentials.

Note: Only 1 organization currently exists and that is ADO-HIDS-Ventech Solutions. On June 2, CMS users will have the Viewer role automatically assigned to their EUA account in HARP.

Environments:

TEST - https://test.qnetdashboard.cms.gov/
IMPL - https://impl.qnetdashboard.cms.gov/
PROD - https://qnetdashboard.cms.gov/

Consumer Onboarding Info

Developer Info

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title	About

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title	Getting Started

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title	Resources

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title	Onboarding Status

Organization

FAQs

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title	General

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title	What is Grafana?

Grafana is a multi-platform open source analytics and interactive visualization web application. It provides charts, graphs, and alerts for the web when connected to supported data sources. Please visit https://grafana.com/ for more information.

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title	Don't see expected dashboard(s)?

Please contact us at #help-qnod-dashboard

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title	Access

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title	How do I register for a HARP account?

For instructions on the HARP registration process, refer to the HARP page.

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title	How do I request access to QualityNet Operations Dashboard?

Users must register for a HARP ID. Once the HARP account has been created, log into HARP and request the QualityNet Operations Dashboard role (See "Requesting a User Role" process above).

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title	How do I log into QualityNet Operations Dashboard?

Login at https://idm.cms.gov/ using your HARP credentials. Select QualityNet Operations Dashboard after logging in.

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title	Plugins

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title	What are Plugins?

Grafana plugins are either Panel (visualizations), Data source (communicate with external sources of data), or App (application monitoring). You can also choose to build your own plugin. For more information please visit: https://grafana.com/docs/grafana/latest/plugins/

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title	What Grafana plugins are currently installed?

Alert List
Azure Monitor
Bar gauge
Blendstat
CloudWatch
D3 Gauge
Dashboard list
Diagram
Discrete
Dynamic text
Elasticsearch
FlowCharting
Gauge
Google Cloud Monitoring
Graph
Graphite
Heatmap
InfluxDB
Jaeger
Logs
Loki
Microsoft SQL Server
MySQL
New Relic
News
Node Graph
OpenTSDB
Pie chart v2
Polystat
PostgreSQL
Prometheus
Singlestat
Stat
Status Panel
Table
Table (old)
Tempo
TestData DB
Text
Time series
Zipkin
ePict Panel

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title	Where can I find a list of available Grafana plugins?

For a list of available plugins, please visit https://grafana.com/grafana/plugins/

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title	How do I request a new plugin?

Please contact us at #help-qnod-dashboard

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title	Release Notes

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title	July 21, 2021

QualityNet Operations Dashboard v1.2

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title	June 29, 2021

QualityNet Operations Dashboard v1.1

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title	June 28, 2021

QualityNet Operations Dashboard v1.0

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title	System Status

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What is QNOD?

QNOD stands for QualityNet Operations Dashboard. QNOD is a single pane of glass into the health of the entire Center for Clinical Standards and Quality (CCSQ) ecosystem. Capabilities include predictive analytics and historical performance. It is the preferred method to share the state of your service with the Centers for Medicare and Medicaid Services (CMS) and the rest of the community.

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How does it work?

QNOD integrates data from multiple reporting sources then displays system health and availability information about each CCSQ service based on this data. The data included for each service are the KPIs that the service owner determined were important to understand whether their service was running as expected. Service owners can get the most of QNOD by ensuring that the data they provide is what is most important for understanding how their service is performing.

QNOD currently pulls in data from the following Services:

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AD
Ansible
API Gateway
AWS
Barracuda
Bonnie
CCSQ QuickSight
CDR
Certificate Authority
ClamAV
Confluence
DELWeb
DNS
EQRS Portal
EQRS SF
F5
FAS
Filecloud
FireEye ETP
FireEye vNX
GitHub
HARP
HQR
Hive
iQIES
Jenkins
Jira
Mailman

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width	50%

MAT
McAfee WG
MedTrak
MFT
New Relic
Next Gen Firewall
Nexus
Office365
PRS
QCOR
QDIVS
QIES
QMARS
QMARS Fax
QNP
QPP
QSEP
QTSO
SAS Viya
ServiceNow
Slack
Splunk
SurveyMonkey
Syslog
Tenable
TestRail
TrendMicro
VPN ASA
WAN Connectivity
Zscaler

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QNOD takes in values from multiple monitoring tools and applications and brings them into one unified view to make it easy for people to understand how a service performs. This process means that we can add new monitoring tools to QNOD in the future without losing the historical view.

Users can access the QNOD Dashboard by using the following link:

QNOD:https://qnod.cms.gov

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title	Getting Started

Getting Started

Step 1: If you do not yet have a HARP account, please register for a HARP ID. For instructions on the HARP registration process, refer to the HARP page.

Step 2: Once the HARP account has been created, log into HARP and request a "Service" entitlement via a HARP User Role.

- Select User Roles from the top of the page, and select Request a Role.
- Select QualityNet Operations Dashboard
- Select your Organization.
  - Don't see your organization listed?
  - Currently the personas are CMS and Ventech. If your organization would like to obtain early access to the dashboard, please reach out to our Slack Channel #help-qnod.
- Select the following user role:
  - Viewer

Step 3: The organization's Security Official reviews and approves/denies the user role request. You will be notified via email that your request has been submitted, and again when your role has been approved or denied.

Step 4: Log into QualityNet Operations Dashboard using your HARP credentials.

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title	What is Machine Learning

What is Machine Learning and how can it help you?

Machine learning (ML) is a type of artificial intelligence that uses computer algorithms to discover patterns in data automatically. QNOD’s machine learning algorithms learn how the Center for Clinical Standards and Quality (CCSQ) services work from the historical data provided by the service owners. This means that supplying QNOD with high-quality data is crucial for obtaining accurate machine learning results. These results can be applied to forecast the performance of services in the future.

QNOD currently includes two types of machine learning models:

Anomaly detection
Predictive analytics

Anomaly Detection

An anomaly does not mean that something is wrong with a service. An anomaly implies that our model observed values outside of the typical range. A typical value range for a service comes from the historical values of the Key Performance Indicators (KPIs) the service owner shared with the QNOD team.

Predictive Analytics

Our machine learning models review service data over time. The model uses this data to determine an expected value for a KPI based on past values. QNOD displays the expected values in the future.

QNOD’s machine learning engineers are also investigating other types of machine learning, including Deep Reinforcement Learning (DRL) and Natural Language Processing (NLP) models.

Are you interested in implementing machine learning in your services? Contact the QNOD team via Slack #help-qnod or the QNOD Request Service Desk.

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title	QNOD Request Service Desk

QNOD Request Service Desk

The QNOD Request Service Desk is your resource to submit all requests for changes or enhancements to your service. Fill out the form with the details regarding your request, click create, and you’re done! The Service Desk is hosted on the Help Center. The Help Center allows you to track all of your requests for QNOD and other services without making a call, drafting an email or sending a Slack message.

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title	QNOD Request Service Desk
type	standard
url	https://qnetjira.cms.gov/servicedesk/customer/portal/12

Completing the Form:

Step 1: Click "QNOD Request Service Desk" to start the form

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Step 2: Complete the form

Enter the information regarding your request into the "Summary" and "Description" fields.
Select your Service Name from the "Service" dropdown.
"Expected Completion Date" field is optional
Click "Create" to submit your request.

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And that's it! After that you can track your request through the Help Center.

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title	FAQs

FAQs

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title	General

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title	How can you make sure your service’s information is accurate?

Service owners can keep the QNOD team informed when they make changes to their monitoring. When data feeds change, services may display as down if the feed details have not been updated in QNOD. This situation can occur with:

Host name changes
AWS tag and environment updates
New monitoring tools added
Any other changes to your data feeds

Expand

title	What is Grafana?

Grafana is a multi-platform open source analytics and interactive visualization web application. It provides charts, graphs, and alerts for the web when connected to supported data sources. Please visit https://grafana.com/ for more information.

Expand

title	Don't see expected dashboard(s)?

Please contact us at #help-qnod

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title	Access

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title	How do I register for a HARP account?

For instructions on the HARP registration process, refer to the HARP page.

Expand

title	How do I request access to QualityNet Operations Dashboard?

Users must register for a HARP ID. Once the HARP account has been created, log into HARP and request the QualityNet Operations Dashboard role (See "Requesting a User Role" process above).

Expand

title	How do I log into QualityNet Operations Dashboard?

Login at https://idm.cms.gov/ using your HARP credentials. Select QualityNet Operations Dashboard after logging in.

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title	Plugins

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title	What are Plugins?

Grafana plugins are either Panel (visualizations), Data source (communicate with external sources of data), or App (application monitoring). You can also choose to build your own plugin. For more information please visit: https://grafana.com/docs/grafana/latest/plugins/

Expand

title	What Grafana plugins are currently installed?

Alert List
Azure Monitor
Bar gauge
Blendstat
CloudWatch
D3 Gauge
Dashboard list
Diagram
Discrete
Dynamic text
Elasticsearch
FlowCharting
Gauge
Google Cloud Monitoring
Graph
Graphite
Heatmap
InfluxDB
Jaeger
Logs
Loki
Microsoft SQL Server
MySQL
New Relic
News
Node Graph
OpenTSDB
Pie chart v2
Polystat
PostgreSQL
Prometheus
Singlestat
Stat
Status Panel
Table
Table (old)
Tempo
TestData DB
Text
Time series
Zipkin
ePict Panel

Expand

title	Where can I find a list of available Grafana plugins?

For a list of available plugins, please visit https://grafana.com/grafana/plugins/

Expand

title	How do I request a new plugin?

Please contact us at #help-qnod

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title	Release Notes

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title	June 25, 2024

QualityNet Operations Dashboard v2.22.0 and AI/ML Enhancements for Version 0.1.0.0:

Planned Actions: On Tuesday, June 25, 2024, at 4 p.m. Eastern Time (ET), we will release updates and enhancements for the QualityNet Operations Dashboard (QNOD). The following updates and enhancements will be implemented:

Updates for Version 2.22.0:

Address vulnerabilities identified by the Netsparker Scan for QNOD.
Add the logic for determining the evaluation code.
Integrate the Anomaly model output into the evaluation code.
Update the service configuration to align with the service status determination logic.
Remove outdated New Relic token references from the environment configuration files.
Remove tutorial video links from the QNOD homepage footer.

Artificial Intelligence/Machine Learning (AI/ML) enhancements for Version 0.1.0.0:

Anomaly models will be integrated into the backend of the QNOD dashboard for selected services to improve service degradation accuracy.

Deploy models for Barracuda and FAS to work with Service health calculations.
Deploy models for Confluence, Jenkins, and Jira to monitor unusual metrics and service uptime.

Impacted Application Development Organizations (ADOs): All QNOD users.
What To Expect: The QNOD Dashboard (https://qnod.cms.gov/) deployment will be from 4:00 p.m. until 6:00 p.m. ET.

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title	June 11, 2024

QualityNet Operations Dashboard v2.21.0

Planned Actions: On Tuesday, June 11, 2024, at 4 p.m. Eastern Time (ET), we will release QualityNet Operations Dashboard (QNOD), Version 2.21.0. This version will include the following enhancements:

Release enhancements to User Service Configuration Key Performance Indicator (KPI) updates and Interface (UI).
Service Configuration Updates:

Jenkins Service KPI update to accurately reflect the availability in QNOD.
FIVS Summary Service KPI queries are updated under QDIVS Service to reflect infrastructure changes on the QNOD dashboard.

User Interface Updates:

A new dropdown filter capability to search based on service status and clear filter selections.
Enhancement to the Search Bar for greater visibility and easier access to specific Services by name.
Converting the existing Legend into a non-filtering functionality, guiding users towards the new filtering feature.

Impacted Application Development Organizations (ADOs): All QNOD users.
What To Expect: The QNOD Dashboard (https://qnod.cms.gov/) deployment will be from 4:00 p.m. until 6:00 p.m. ET.

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title	May 29, 2024

QualityNet Operations Dashboard v2.20.0

Planned Actions: On Wednesday, May 29, 2024, at 4 p.m. Eastern Time (ET), we will release QualityNet Operations Dashboard (QNOD), Version 2.20.0. This version will include the following enhancements:

Release enhancements Service configuration model updates.
Service Configuration Updates:

Update the Service Metadata model to include an Active and Inactive flag. This change will allow QNOD to retire a Service and maintain a record for tracking purposes.
Update the ingester and evaluator processes to obtain the active Service List using the Service Metadata model.
Update the ingester configuration service files to use a new, read-only New Relic Application Programming Interface (API) key for QNOD.

Impacted Application Development Organizations (ADOs): All QNOD users.
What To Expect: The QNOD Dashboard (https://qnod.cms.gov/) deployment will be from 4:00 p.m. until 6:00 p.m. ET.
For any questions, please feel free to contact the QNOD team on the #help-qnod Slack channel.

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title	May 14, 2024

QualityNet Operations Dashboard v2.19.0

Planned Actions: On Tuesday, May 14, 2024, at 4 p.m. ET, we will release QualityNet Operations Dashboard (QNOD), Version 2.19.0. This version will include the following enhancements:

User Interface (UI) Changes:
- Add a message on the Search and Filtering results for the Summary page.
- Add Uptime History with an Uptime Chart on the Service Detail and Subsystem Detail pages.
- Add changes to sync the Service Status with the Key Performance Indicator (KPI) state.
- Add a Status banner to be reflected on Service Detail Page and Subsystem Detail Page for each QNOD status.
Service Configuration Changes:
- Update the Service Metadata Model to include the Category Field and Display Name.

Impacted Application Development Organizations (ADOs): All QNOD users.
What To Expect: The QNOD Dashboard (https://qnod.cms.gov/) deployment will be from 4:00 p.m. until 6:00 p.m. ET.

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title	April 30, 2024

QualityNet Operations Dashboard v2.18.0

Planned Actions: On Tuesday, April 30, 2024, at 4 p.m. ET, we will release QualityNet Operations Dashboard (QNOD), Version 2.18.0. This version will include the following enhancements:

User Interface (UI) Changes

Update existing UI code to enhance responsiveness for Header Enhancements and Logic Behavior.

Service Configuration Changes

Upload updates to the existing ingester, evaluation, and metadata configuration files for the services in QNOD (MFT, Next Gen Firewall, Office365, QMARS Fax, QPP)

Impacted Application Development Organizations (ADOs): All QNOD users.

What To Expect: The QNOD Dashboard (https://qnetdashboard.cms.gov) deployment will be from 4:00 p.m. until 6:00 p.m. ET.

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title	April 16, 2024

QualityNet Operations Dashboard v2.17.0

Planned Actions: On Tuesday, April 16, 2024, at 4 p.m. ET, we will release QualityNet Operations Dashboard (QNOD), Version 2.17.0. This version will include the following enhancements:
• Improved accessibility for Service Status Definitions
o For Service and Services Subsystems Summary Page Headers tiles.
• Service Subsystems Summary Page Header Tiles
o Changes were implemented without adding the filter by Status function.
• Summary Page Header Tiles
o Added functionality for filtering by Status.

Impacted Application Development Organizations (ADOs): All QNOD users.

Planned Downtime: Tuesday, April 16, 2024, between 4:00 p.m. and 6:00 p.m. ET.

What To Expect: The QNOD Dashboard (https://qnetdashboard.cms.gov) will be unavailable from 4:00 p.m. and 6:00 p.m. ET.

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title	April 2, 2024

QualityNet Operations Dashboard v2.16.0

Planned Actions: On Tuesday, April 2, 2024, at 4 p.m. ET, we will release QualityNet Operations Dashboard (QNOD), Version 2.16.0. This version will include the following enhancements:

Grouping of Services by Categories
Legends Filter
Redesign of the KPI Detail Page
Services Search Functionality
User Interface (UI) Home and Summary Page Redesign

Impacted Application Development Organizations (ADOs): All QNOD users.

Planned Downtime: Tuesday, April 2,2024, between 4:00 p.m. and 6:00 p.m. ET.

What To Expect: The QNOD Dashboard (https://qnetdashboard.cms.gov) will be unavailable from 4:00 p.m. and 6:00 p.m. ET.

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title	March 26, 2024

QualityNet Operations Dashboard v2.15.2

Planned Actions: QNOD 2.0 Slack integration will be updated to extend the implicit timeout for post-login browser loading. This will raise the duration threshold to 150 seconds and adjust the canary execution frequency.

Impacted Application Development Organizations (ADOs): All QNOD users.

Planned Downtime: Tuesday, March 26, 2024, between 4:00 PM and 6:00 PM ET.

What To Expect: The QNOD Dashboard (https://qnetdashboard.cms.gov) will be unavailable from 4:00 PM and 6:00 PM ET.

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title	March 15, 2024

QualityNet Operations Dashboard v2.15.1

Planned Actions: QNOD 2.0 updates to address Appliance Availability KPI issues, adjust FireEye vNX's window_size parameter from 60 to 90 seconds in QNOD 2.0. This aligns the window_size with New Relic's update frequency of every 60 seconds, avoiding conflicts with data being written to New Relic and resolving the problem.

Impacted Application Development Organizations (ADOs): All QNOD users.

Planned Downtime: Friday, March 15, 2024, between 4:00 PM and 6:00 PM ET.

What To Expect: The QNOD Dashboard (https://qnetdashboard.cms.gov) will be unavailable from 4:00 PM and 6:00 PM ET.

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title	March 5, 2024

QualityNet Operations Dashboard v2.15.0

Planned Actions: On Tuesday, March 5, 2024, at 4 p.m. ET, we will release a new version of the QualityNet Operations Dashboard (QNOD), Version 2.15.0.

Impacted Application Development Organizations (ADOs): All QNOD users.

Planned Downtime: This release will cause QNOD to be unavailable on Tuesday, March 5, 2024, from 4 p.m. until 6 p.m. ET.

What To Expect: The following Onboarding services will be added to QNOD:

QNOD QPP Service Onboarding
QNOD Logout User Interface (UI) Changes
QNOD Logging Formatting Changes
Decommission FileCloud from QNOD

The changes also include the Home and Drill down pages.

Known Issues:

Kentik Simple Network Management Protocol (SNMP) polling containers were moved to a new host. The change is impacting Key Performance Indicator (KPI) ingestion for the below services:

Next Gen Firewall
VPN ASA
WAN Connectivity

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title	February 27, 2024

QualityNet Operations Dashboard v2.14.1

Planned Actions: Upgrade theQualityNet Operations Dashboard (QNOD) Production Amazon Elastic Kubernetes Service (EKS) clusters to version 1.25.

Impacted Application Development Organizations (ADOs): All QNOD users.

Planned Downtime: Tuesday, February 27, 2024, between 4:00 PM and 6:00 PM ET.

What To Expect: The QNOD Dashboard (https://qnetdashboard.cms.gov) will be unavailable from 4:00 PM and 6:00 PM ET.

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title	February 20, 2024

QualityNet Operations Dashboard v2.14.0

Planned Actions: On Tuesday, February 20, 2024, at 6 p.m. ET, we will release a new version of the QualityNet Operations Dashboard (QNOD), Version 2.14.0.

Impacted Application Development Organizations (ADOs): All QNOD users.

Planned Downtime: This release will cause QNOD to be unavailable on Tuesday, February 20, 2024, from 6 p.m. until 8 p.m. ET.

What To Expect: Implementation of the following Subsystem changes for QNOD2:

Deployment of new Services: HQR
QNOD UI – 508 Fixes
UI Detail Page Changes

Known Issues:

NewRelic queries timeout issue could cause a service (e.g., HQR or AD) to go into an unknown state.
Migrate New Relic Kentik monitors for Networking devices.

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title	February 6, 2024

QualityNet Operations Dashboard v2.13.0

Planned Actions: On Tuesday, February 6, 2024, at 4 p.m. ET, we will release a new version of the QualityNet Operations Dashboard (QNOD), Version 2.13.0.

Impacted Application Development Organizations (ADOs): All QNOD users.

Planned Downtime: This release will cause QNOD to be unavailable on Tuesday, February 6, 2024, from 4 p.m. until 6 p.m. ET.

What To Expect: Implementation of the following Subsystem changes for QNOD2:

Deployment of new Services: QMARS Fax, Splunk
QNOD UI – Breadcrumb changes
Fixes for Page Load Performance Issue and Missing KPIs
Decommission of Services: CDR and Hive

Known Issues:

NewRelic timeout issues in QNOD logs.

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title	January 25, 2024

QualityNet Operations Dashboard v2.12.1

Planned Actions: On Thursday, January 25, 2024, at 4 p.m. ET, we will release a new version of the QualityNet Operations Dashboard (QNOD), Version 2.12.1.

Impacted Application Development Organizations (ADOs): All QNOD users.

Planned Downtime: This release will cause QNOD to be unavailable on Thursday, January 25, 2024, from 3 p.m. until 5 p.m. ET.

What To Expect: The following Services changes in QNOD2:

Ansible to remove the unused synthetic monitor.
New Relic Query updated for MFT, as MFT has been migrated to a new AWS Account.
Next Gen Firewall to update incorrect KPI.

Known Issues:

CDR degraded service due to the Ranger subsystem.
Hive has been degraded.
Office365 is degraded due to Microsoft Exchange.

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title	January 23, 2024

QualityNet Operations Dashboard v2.12.0

Planned Actions: On Tuesday, January 23, 2024, at 4 p.m. ET, we will release a new version of the QualityNet Operations Dashboard (QNOD), Version 2.12.0.

Impacted Application Development Organizations (ADOs): All QNOD users.

Planned Downtime: This release will cause QNOD to be unavailable on Tuesday, January 23, 2024, from 4 p.m. until 6 p.m. ET.

What To Expect: The following Onboarding services will be added to QNOD2:

DNS, EQRS SF, F5, HARP, Nexus, QDIVS, QIES, Tenable, and TrendMicro.

The changes also include the Home and Drill down pages.

Known Issues:

Airflow, Hive, Office365, and Zeppelin have been decommissioned.
Degraded CDR service due to the Ranger subsystem KPIs in QNOD1 and QNOD2.

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title	January 9, 2024

QualityNet Operations Dashboard v2.11.0

Planned Actions: On Tuesday, January 9, 2024, at 4 p.m. ET, we will release a new version of the QualityNet Operations Dashboard (QNOD), Version 2.11.0.

Impacted Application Development Organizations (ADOs): All QNOD users.

Planned Downtime: This release will cause QNOD to be unavailable on Tuesday, January 9, 2024, from 4 p.m. until 6 p.m. ET.

What To Expect: Implementation of the following Subsystem changes for QNOD2:

A new Drilldown page to display the subsystems of a service.
Deployment of new Services: AD, CDR, MFT, WAN Connectivity.

Known Issues:

Degraded CDR service due to the Ranger subsystem KPIs in QNOD1 and QNOD2.

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title	December 26, 2023

QualityNet Operations Dashboard v2.10.0

Planned Actions: On Tuesday, December 26, 2023, at 4 p.m. ET, we will release a new version of the QualityNet Operations Dashboard (QNOD), Version 2.10.0. This release includes newly added services monitoring.

Impacted Application Development Organizations (ADOs): All QNOD users.

Planned Downtime: This release will cause QNOD to be unavailable on Tuesday, December 26, 2023, from 4 p.m. until 6 p.m. ET.

What To Expect: The following Services will be added to the QNOD Home and drill down pages:

AWS
Barracuda
EQRS Portal
HARP Automation
QMARS

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title	December 22, 2023

QualityNet Operations Dashboard v2.9.1

Planned Actions: On Friday, December 22, 2023, at 4 p.m. ET, we will be releasing a new version of the QualityNet Operations Dashboard (QNOD), Version 2.9.1.

Impacted Application Development Organizations (ADOs): All QNOD users.

Planned Downtime: This release will cause QNOD to be unavailable from 4 p.m. until 6 p.m. ET.

What To Expect: Users can expect service monitoring changes and fixes in addition to routine security patches.

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title	December 12, 2023

QualityNet Operations Dashboard v2.9.0

Planned Actions: On Tuesday, December 12, 2023, at 8 p.m. ET, we will be releasing a new version of the QualityNet Operations Dashboard (QNOD2, Version 2.9.0).

Impacted Application Development Organizations (ADOs): All QNOD users.

Planned Downtime: December 12, 2023, between 8:00 p.m. ET and 10:00 p.m. ET.

What To Expect: The following Services will be added to the QNOD2 Home and drill down pages. They will include new KPI sources from CloudWatch and HTTP apart from New Relic.

CCSQ QuickSight
FireEye ETP
Office365

Note: The above new services drill down page will show complete Health Composite chart data after 24 hours.

Enhancements: Footer has been redesigned to align with other ESS services such as HARP.

Known Issues: "Open Issues" tile on the service drilldown page links to an older Jira project.

Tabs Page

title	November 28, 2023

QualityNet Operations Dashboard v2.8.0

Planned Actions: On Tuesday, November 28, 2023, at 4 p.m. ET, we will be releasing a new version of the QualityNet Operations Dashboard (QNOD2, Version 2.8.0).

Impacted Application Development Organizations (ADOs): All QualityNet Operations Dashboard users.

Planned Downtime: November 28, 2023, between 4:00 p.m. ET and 5:00 p.m. ET.

What To Expect: The following Services will be added to the QNOD2 Home and drill down pages:

GitHub
New Relic
ServiceNow
Slack
SurveyMonkey
TestRail

Note: The above new services drill down page will show complete Health Composite chart data after 24 hours.

Enhancements: The y-axis scale on the Health Composite graph has been updated to reflect the service's total possible health dynamically. Additionally, minor spacing adjustments have been made to the graph.

Known Issues: "Open Issues" tile on the service drilldown page links to an older Jira project.

Tabs Page

title	November 14, 2023

QualityNet Operations Dashboard v2.7.0

Planned Actions: On Tuesday, November 14, 2023, at 4 p.m. ET, we will be releasing a new version of the QualityNet Operations Dashboard (QNOD2, Version 2.7.0).

Impacted Application Development Organizations (ADOs): All QualityNet Operations Dashboard users.

Planned Downtime: November 14, 2023, between 4.00 PM ET and 5.00 PM ET.

What To Expect: A new version is being released that includes adding the following Services:

File Cloud
QSEP
SAS Viya

Note: The above new services drill down page will show complete Health Composite chart data after 24 hours.

What are some of the enhancements included in the upgrade?

Users logging in through Identity Management (IDM) will be redirected to the last QNOD page they were on prior to session expiration.
Adjusted how total health is displayed on the Health Composite graph for services where max health does not add up to 100%.
Fixed a spacing issue on the Health Composite graph.

Known Issues:

"Open Issues" tile on the service drilldown page links to an older Jira project.

Tabs Page

title	October 31, 2023

QualityNet Operations Dashboard v2.6.0

Planned Actions: On Tuesday, October 31, 2023, at 4 p.m. ET, we will be releasing a new version of the QualityNet Operations Dashboard (QNOD2, Version 2.6.0).

Impacted Application Development Organizations (ADOs): All QualityNet Operations Dashboard users.

Planned Downtime: October 31, 2023, between 4:00 p.m. ET and 5:00 p.m. ET.

What To Expect: A new version is being released that includes adding the following Services:

Airflow
FireEye vNX
IQIES
Mailman
McAfee WG
MedTrak
Next Gen Firewall
QTSO
PRS
QCOR
QNP
VPN ASA
Zeppelin

Note: The above new services drill down page, will show complete Health Composite chart data after 24 hours.

What are some of the enhancements included in the upgrade?

ClamAV Service– The following new KPIs are added:

ECS Service Running Task Count
ECS Service CPU Used Percent
ECS Service Memory Used Percent

Service Drill down Page- Health Composite graph has been modified to include a border, background color, and left-hand side y-axis labels is made like right side labels indicating the numbers (0, 50, 100) for better readability.
QNOD Footer links section – ‘Share Feedback’ older link was removed.

Known Issues: "Open Issues" tile on the service drilldown page links to an older Jira project.

Tabs Page

title	October 20, 2023

QualityNet Operations Dashboard v2.5.1

Planned Actions: On Wednesday, October 20, 2023, at 8 p.m. ET, we will be releasing a new version of the QualityNet Operations Dashboard (QNOD2, Version 2.5.1).

Impacted Application Development Organizations (ADOs): All QualityNet Operations Dashboard users.

Planned Downtime: None

What To Expect: A new version is being released that includes QNOD metric changes to support the new ClamAV infrastructure.

Tabs Page

title	October 17, 2023

QualityNet Operations Dashboard v2.5.0

Planned Actions: On Wednesday, October 17, 2023, at 4 p.m. ET, we will be releasing a new version of the QualityNet Operations Dashboard (QNOD2, Version 2.5.0).

Impacted Application Development Organizations (ADOs): All QualityNet Operations Dashboard users.

Planned Downtime: October 17, 2023, between 4:00 p.m. ET and 5:00 p.m. ET.

What To Expect: A new version is being released that includes adding the following Services:

Bonnie
Certificate Authority
DELWeb
FAS
Hive
MAT

Note: The above new services drill down page, will show complete health composite chart data after 24 hours.

What are some of the enhancements included in the upgrade?

Landing Page - Clicking on the Service status tile will scroll to the correct accordion section.
QNOD footer link - Slack channel change from #help-qnod-dashboard to #help-qnod.

Known Issues:

"Open Issues" tile on the service drilldown page links to an older Jira project.

Tabs Page

title	September 29, 2023

QualityNet Operations Dashboard v2.4.0

Impacted Application Development Organizations (ADOs): All QualityNet Operations Dashboard users

Planned Downtime: September 29, 2023, between 4.00 p.m. ET and 5.00 p.m. ET.

What To Expect: A new version is being released that includes a User Interface (UI) design overhaul for QNOD 2.0. The overhaul introduces changes to how service status and information are displayed for the following Services:

Ansible
Barracuda
ClamAV
Confluence
Jenkins
Jira
Syslog
Zscaler

What are some of the enhancements included in the upgrade?

Services on the landing page are now organized according to Health status instead of percentage.
Added status accordions for each Status (Outage, Degraded, Operational, Unknown).
Removed "Abnormal" and "Open Issues" tiles on the landing page.
Removed the percentage histogram and the "Services Operating at 100%" accordion on the landing page.
Removed the "Anomalies" tile on the service drilldown page.
Removed the “Anomalies - past 24 hours" graph on the service drilldown page.

Note: Some of the removed features above may return in future versions.

Existing Bug Fixes:

Error 500 issue when accessing QNOD2 has been resolved.
Barracuda – Network missing data issue and health correlation have been corrected to show valid data.
Confluence – Removed KPIs that were not used in the Service Health calculation.

Known Issues:

"Open Issues" tile on the service drilldown page links to an older Jira project.

Tabs Page

title	August 30, 2023

QualityNet Operations Dashboard v2.3.0

Affected customers: All QualityNet users.

What is happening?
On Wednesday, August 30, 2023 at 8 p.m. ET, we will be releasing a new version of the QualityNet Operations Dashboard (QNOD2).

What is this release happening?
New versions of QNOD2 are released each sprint to ensure that QNOD2 users have continued access to the latest product features and enhancements as well as fixes to any issues that have been resolved.

What are some of the enhancements included in the upgrade?

Remediated PEN testing findings
Updates to service configurations to align with baseline reconciliation findings:
- Confluence
- Jenkins
- Zscaler

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title	Archive 1.0 Release Notes

Tabs Container

direction	vertical

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title	December 20, 2023

QualityNet Operations Dashboard v1.7.1

Planned Actions: On Wednesday, December 20, 2023, at 8 p.m. ET, we will be releasing a new version of the QualityNet Operations Dashboard (QNOD), Version 1.7.1. This release includes security patching only.

Impacted Application Development Organizations (ADOs): All QNOD users.

Planned Downtime: This release will cause QNOD to be unavailable from 8 p.m. until 10 p.m. ET.

What To Expect: Users will not see new functionality with this release as it includes security patching only.

Known Issues

Syslog –We are investigating a false positive from Syslog Synthetic Availability KPI.
CCSQ QuickSight – Occasional insufficient data false positives for User Experience KPIs.
QNOD –The time picker for service drill-down dashboards has been disabled to ensure system stability.

Tabs Page

title	December 12, 2023

QualityNet Operations Dashboard v1.7.0

Planned Actions: On Tuesday, December 12, 2023, at 8 p.m. ET, we will be releasing a new version of the QualityNet Operations Dashboard (QNOD), Version 1.7.0. This release includes security patching and service monitoring adjustments.

Impacted Application Development Organizations (ADOs): All QNOD users.

Planned Downtime: This release will cause QNOD to be unavailable from 8 p.m. until 10 p.m. ET.

What To Expect: Users can expect the following service monitoring changes and fixes in addition to routine security patches.

Service Monitoring Changes

Barracuda – Updated Volume Queue Length and Avg Health Host Count KPIs. Removed Request Count KPI.

Known Issues

CCSQ QuickSight – Occasional insufficient data false positives for User Experience KPIs.
QNOD – The time picker for service drill-down dashboards has been disabled to ensure system stability.
QNOD – Work continues to permanently address recent data ingestion instability. Slack alerts have been disabled in the interim.

Tabs Page

title	October 26, 2023

QualityNet Operations Dashboard v1.6.0

Planned Actions:

On Thursday, October 26, 2023, at 8 p.m. ET, we will release a new version of the QualityNet Operations Dashboard (QNOD) v1.6.0. This release includes security patching and service monitoring adjustments.

Impacted Application Development Organizations (ADOs):
All QNOD users.

Planned Downtime:
This release will cause QNOD to be unavailable from 8 p.m. until 10 p.m. ET.

What To Expect:
Users can expect the following new functionality, service monitoring changes, and fixes in addition to routine security patches.

Service Monitoring Changes

Confluence – Remove unused Network Request Count Key Performance Indicator (KPI).
FAS – Rename FAS service to AIMM to reflect recent contract changes.

Known Issues

CCSQ QuickSight – Occasional insufficient data false positives for User Experience KPIs.
QNOD – The time picker for service drill-down dashboards has been disabled to ensure system stability.
QNOD – Work continues to permanently address recent data ingestion instability. Slack alerts have been disabled in the interim.

Tabs Page

title	October 11, 2023

QualityNet Operations Dashboard v1.5.0

Planned Actions:

On Wednesday, October 11, 2023, at 8 p.m. ET, we will release a new version of the QualityNet Operations Dashboard (QNOD) v1.5.0. This release includes security patching and service monitoring adjustments.

Impacted Application Development Organizations (ADOs):All QNOD users.

Planned Downtime:

This release will cause QNOD to be unavailable from 8 p.m. until 10 p.m. ET.

What To Expect:

Users can expect new functionality, service monitoring changes, fixes, and routine security patches.

Service Monitoring Changes

Jira –Adjust the Network Request KPI to use the new Application Load Balancer.
MAT – Remove KPIs that are missing data and not indicative of service health.

All KPIs, except for Synthetic Availability and Synthetic Latency, have been removed.

Known Issues

CCSQ QuickSight –Occasional insufficient data false positives for User Experience KPIs.
QNOD –The time picker for service drill-down dashboards has been disabled to ensure system stability.
QNOD –Work continues to address recent data ingestion instability. Slack alerts have been disabled in the interim.

These and past Release Notes can be found on the QNOD Confluence page by clicking the Release Notes 1.0 tab.

Tabs Page

title	September 13, 2023

QualityNet Operations Dashboard v1.4.0

Affected customers: All QualityNet users

What is happening?

On Wednesday, September 13, 2023, at 8 p.m. ET, we will be releasing a new version of the QualityNet Operations Dashboard (QNOD). This release will cause QNOD to be unavailable until 10 p.m. ET.

Why is this release happening?

New versions of QNOD are released each sprint to ensure that QNOD users have continued access to the latest product features and enhancements as well as fixes to any issues that have been resolved.

What are some of the enhancements included in the upgrade?

Users can expect the following new functionality with this release as well as fixes and/or security patching.

Service Monitoring Changes

F5 – Remove Client Connections KPIs that are not indicative of service health.

Known Issues:

CCSQ QuickSight – Occasional insufficient data false positives for User Experience KPIs
QNOD – The time picker for service drill-down dashboards has been disabled to ensure dashboard stability.
QNOD – Work continues to permanently address recent data ingestion instability. Slack alerts have been disabled in the interim.

Tabs Page

title	August 30, 2023

QualityNet Operations Dashboard v1.3.0

Affected Customers: All QualityNet users.

Why is this release happening?

On Wednesday, August 30, 2023, at 8 p.m. ET, we will be releasing a new version of the QualityNet Operations Dashboard (QNOD). This release will cause QNOD to be unavailable until 10 p.m. ET.

What are some of the enhancements included in the upgrade?

Users will not see new functionality with this release as it includes security patching only.

Known Issues

CCSQ QuickSight – Occasional insufficient data false positives for User Experience KPIs.
QNOD – The time picker for service drill-down dashboards has been temporarily disabled to address possible issues with system stability.

Tabs Page

title	August 16, 2023

QualityNet Operations Dashboard v1.2.0

Affected customers: All QualityNet users.

On Wednesday, August 16, 2023, at 8 p.m. ET, we will be releasing a new version of the QualityNet Operations Dashboard (QNOD). This release will cause QNOD to be unavailable until 10 p.m. ET.

Why is this release happening?

New versions of QNOD are released each sprint to ensure that QNOD users have continued access to the latest product features and enhancements as well as fixes to any issues that have been resolved.

What are some of the enhancements included in the upgrade?

Users can expect the following new functionality with this release as well as fixes and/or security patching.

Service Monitoring Changes

F5
- Add devices that handle non-production traffic.
Next Gen Firewall
- Add devices that handle non-production traffic.
Routing
- Remove the decommissioned Routing service from QNOD.

Resolved Issues

HIDS/HARP Automation – Resolved insufficient data for Git(Hub) Status KPI.

Known Issues

CCSQ QuickSight – Occasional insufficient data false positives for User Experience KPIs.
QNOD – The time picker for service drill-down dashboards has been temporarily disabled to address possible issues with system stability.

Tabs Page

title	August 2, 2023

QualityNet Operations Dashboard v1.1.0

Affected customers: All QualityNet users.

On Wednesday, August 2, 2023, at 8 p.m. ET, we will be releasing a new version of the QualityNet Operations Dashboard (QNOD). This release will cause QNOD to be unavailable until 10 p.m. ET.

Why is this release happening?

New versions of QNOD are released each sprint to ensure that QNOD users have continued access to the latest product features and enhancements as well as fixes to any issues that have been resolved.

What are some of the enhancements included in the upgrade?

Users can expect the following new functionality with this release as well as fixes and/or security patching.

Please note that QNOD 1 is adopting semantic version numbers instead of the previous system that was based on the project increment. The previous release was 1.23.2.6. This will be the 1.1.0 release.

Service Monitoring Changes

DELWeb
- Temporarily monitor only Synthetic Availability and Latency until new DEL infrastructure metrics are available in New Relic
FireEye vNX
- Adjust the Appliance Availability KPI to better represent transient monitoring gaps
QMARS Fax
- Update Synthetic Availability and Latency to use new synthetic monitor in New Relic
Next Gen Firewall
- Remove decommissioned legacy gateways and add new gateways to all KPIs

Known Issues

CCSQ QuickSight – Occasional insufficient data false positives for User Experience KPIs
QNOD – The time picker for service drill-down dashboards has been temporarily disabled to address possible issues with system stability.

Tabs Page

title	July 6, 2023

QualityNet Operations Dashboard v1.23.2.6

Affected customers: All QualityNet users.

On Wednesday, July 6, 2023, at 6 p.m. ET, we will be releasing a new version of the QualityNet Operations Dashboard (QNOD). This release will cause QNOD to be unavailable until 8 p.m. ET.

Why is this release happening?

New versions of QNOD are released each sprint to ensure that QNOD users have continued access to the latest product features and enhancements as well as fixes to any issues that have been resolved.

What are some of the enhancements included in the upgrade?

Users can expect the following new functionality with this release as well as fixes and/or security patching.

Service Adjustments and Baseline Reconciliation Improvements:

McAfee Web Gateway

Replaced hardcoded device list in queries with New Relic tag.
Added Memory Used Percent KPI.
Removed EC2 Status Check, Application Availability, Network Status, and Process Load KPIs.

MFT

Updated KPIs to reflect migration to AWS Fargate.

QMARS

Removed KPIs for decommissioned “Next Gen” subsystem.

Known Issues

CCSQ QuickSight – Occasional insufficient data false positives for User Experience KPIs
QNOD – The time picker for service drill-down dashboards has been temporarily disabled to address possible issues with system stability.

Tabs Page

title	June 15, 2023

QualityNet Operations Dashboard v1.23.2.5

Affected customers: All QualityNet users.

On Wednesday, June 15, 2023, at 8 p.m. ET, we will be releasing a new version of the QualityNet Operations Dashboard (QNOD). This release will cause QNOD to be unavailable until 10 p.m. ET.

Why is this release happening?

New versions of QNOD are released each sprint to ensure that QNOD users have continued access to the latest product features and enhancements as well as fixes to any issues that have been resolved.

What are some of the enhancements included in the upgrade?

Users will not see new functionality with this release as it includes security patching only.

Known Issues

CCSQ QuickSight – Occasional insufficient data false positives for User Experience KPIs
QNOD – The time picker for service drill-down dashboards has been temporarily disabled to address possible issues with system stability.

Tabs Page

title	June 7, 2023

QualityNet Operations Dashboard v1.23.2.4

Affected customers: All QualityNet users.

On Wednesday, June 7, 2023, at 8 p.m. ET, we will be releasing a new version of the QualityNet Operations Dashboard (QNOD). This release will cause QNOD to be unavailable until 10 p.m. ET.

Why is this release happening?

New versions of QNOD are released each sprint to ensure that QNOD users have continued access to the latest product features and enhancements as well as fixes to any issues that have been resolved.

What are some of the enhancements included in the upgrade?

Users can expect the following new functionality with this release as well as fixes and/or security patching.

Machine Learning Enablement

FAS – Anomaly Detection (Released June 2)
- This AI/ML capability with deep learning models provides service owners with a 24-hour historical view of anomalies that may have occurred with their service.
- This capability will aid service owners in investigating root causes as well as fixing issues with their service that would otherwise lead to a potential future service issue or degradation.
HQR – Anomaly Detection (Released June 2)
- This AI/ML capability with deep learning models provides service owners with a 24-hour historical view of anomalies that may have occurred with their service.
- This capability will aid service owners in investigating root causes as well as fixing issues with their service that would otherwise lead to a potential future service issue or degradation.

Service Adjustments and Baseline Reconciliation Improvements

Ansible
- Updated KPI and component weights to more accurately represent service health.
FireEye vNX
- Updated KPI and component weights to more accurately represent service health.
GitHub
- Replaced monitoring of GitHub Enterprise Server with GitHub Enterprise Cloud via GitHub Status API.
Next Gen Firewall
- Updated KPI weights to more accurately represent service health.
TrendMicro
- Updated KPI and component weights to more accurately represent service health.
- Remove KPIs:
  - DSM RDS Read Latency
  - DSM RDS Write Latency
  - DSM RDS Connections Count
  - DSM RDS Freeable Memory
  - DSM Request Count
  - DSM Avg Healthy Host Count
  - Relay RDS CPU Used Percent
  - Relay RDS Free Storage Space
  - Relay RDS Freeable Memory
  - Relay Request Count
  - Relay Avg Healthy Host Count
  - Relay RDS Read Latency
  - Relay RDS Write Latency
  - Relay RDS Connections Count

Known Issues

CCSQ QuickSight – Occasional insufficient data false positives for User Experience KPIs
QNOD – The time picker for service drill-down dashboards has been temporarily disabled to address possible issues with system stability.

Tabs Page

title	May 24, 2023

QualityNet Operations Dashboard v1.23.2.3

Affected customers: All QualityNet users.

On Wednesday, May 24, 2023, at 8 p.m. ET, we will be releasing a new version of the QualityNet Operations Dashboard (QNOD). This release will cause QNOD to be unavailable until 10 p.m. ET.

Why is this release happening?

New versions of QNOD are released each sprint to ensure that QNOD users have continued access to the latest product features and enhancements as well as fixes to any issues that have been resolved.

What are some of the enhancements included in the upgrade?

Users can expect the following new functionality with this release as well as fixes and/or security patching.

Machine Learning Enablement

FAS – Uptime Prediction
- Synthetic Latency
- Disk Free Percent
- Memory Used Percent.

This AI/ML capability with deep learning models provides the service owner with a look-ahead of 20 minutes into the future for any potential issues at the KPI level, with an 86% confidence level in this prediction. This gives service owners an opportunity to investigate their service and look for potential issues.
Predictions are available for the following KPIs:

Service Adjustments and Baseline Reconciliation Improvements:

F5
- SWAP Memory Utilization
- Other Memory Utilization
- Synthetic Availability
- Synthetic Latency
- Total Client Bytes Received
- Total Client Bytes Sent
- Inbound Error (%)
- Outbound Error (%)

Updated thresholds and weights to more accurately represent service health.
Added KPIs
Remove KPIs:

GitHub
- Synthetic First Contentful Paint
- Synthetic First Paint
- Synthetic First On Page Load

Removed KPIs:

Resolved Issues

FileCloud -- Process Count is no longer reporting insufficient data.
Machine Learning Models – Ansible anomaly detection (AD) model has been retrained and alerts enabled.

Known Issues

CCSQ QuickSight – Occasional insufficient data false positives for User Experience KPIs
QNOD – The time picker for service drill-down dashboards has been temporarily disabled to address possible issues with system stability.

Tabs Page

title	May 10, 2023

QualityNet Operations Dashboard v1.23.2.2

Affected customers: All QualityNet users.

On Wednesday, May 10, 2023, at 8 p.m. ET, we will be releasing a new version of the QualityNet Operations Dashboard (QNOD). This release will cause QNOD to be unavailable until 10 p.m. ET.

Why is this release happening?

New versions of QNOD are released each sprint to ensure that QNOD users have continued access to the latest product features and enhancements as well as fixes to any issues that have been resolved.

What are some of the enhancements included in the upgrade?

Users can expect the following new functionality with this release as well as fixes and/or security patching.

Service Adjustments and Baseline Reconciliation Improvements

FileCloud

Removed non-impacting KPIs and updated weights to more accurately represent service health.

FireEye vNX

Removed decommissioned appliances.

EQRS Scoring and Feedback

Updated KPI weights to more accurately represent service health.

MFT

Removed non-impacting KPIs and updated weights to more accurately represent service health.

PRS

Updated KPI weights to more accurately represent service health.

QNP

Updated KPI weights to more accurately represent service health.

Zscaler

Updated KPIs to capture new Zscaler infrastructure after PACE migration.

Resolved Issues

EQRS SF –User Experience KPIs (“canaries”) have been restored for NGMC and service health alerts have been enabled for EQRS SF.

Known Issues

FileCloud -- Process Count is reporting insufficient data. The service owner is working with APM to restore this metric in New Relic.
Machine Learning Models – Ansible anomaly detection (AD) alerts have been disabled while the model is retrained.
CCSQ QuickSight – Occasional insufficient data false positives for User Experience KPIs
QNOD – Time picker for service drill-down dashboards has been temporarily disabled to address possible issues with system stability.

Tabs Page

title	April 26, 2023

QualityNet Operations Dashboard v1.23.2.1

Affected customers: All QualityNet users.

On Wednesday, April 26, 2023, at 8 p.m. ET, we will be releasing a new version of the QualityNet Operations Dashboard (QNOD). This release will cause QNOD to be unavailable until 10 p.m. ET.

Why is this release happening?

New versions of QNOD are released each sprint to ensure that QNOD users have continued access to the latest product features and enhancements as well as fixes to any issues that have been resolved.

What are some of the enhancements included in the upgrade?

Users can expect the following new functionality with this release as well as fixes and/or security patching.

Service Adjustments and Baseline Reconciliation Improvements:

Jenkins

Removed non-impacting KPIs and updated component and KPI weights to more accurately represent service health.

WAN Connectivity

Updated New Relic queries to reflect infrastructure changes.

Resolved issues:

Machine Learning Models – Shifting trends in service metric data may adversely affect the performance of both Anomaly Detection (AD) and Uptime Prediction (UP) models. Retraining is complete for the listed models and AD alerts have been re-enabled where applicable.

Ansible UP
HARP AD
Jira AD & UP
Syslog UP

Known issues:

Machine Learning Models – Ansible anomaly detection (AD) alerts have been disabled while the model is retrained.
CCSQ QuickSight – Occasional insufficient data false positives for User Experience KPIs
EQRS SF – No data is available for User Experience KPIs (“canaries”) while the Portal team troubleshoots API endpoints. Service health alerts have been disabled for EQRS SF.
QNOD – Time picker for service drill-down dashboards has been temporarily disabled to address possible issues with system stability.

Tabs Page

title	April 12, 2023

QualityNet Operations Dashboard v1.23.1.6

Affected customers: All QualityNet users.

On Wednesday, April 12, 2023, at 8 p.m. ET, we will be releasing a new version of the QualityNet Operations Dashboard (QNOD). This release will cause QNOD to be unavailable until 10 p.m. ET.

Why is this release happening?

New versions of QNOD are released each sprint to ensure that QNOD users have continued access to the latest product features and enhancements as well as fixes to any issues that have been resolved.

What are some of the enhancements included in the upgrade?

Users can expect the following new functionality with this release as well as fixes and/or security patching.

New features

Machine Learning Enablement – Uptime Prediction
- This AI/ML capability with deep learning models provides the service owner with a look ahead of 10 minutes into the future for any potential issues at the KPI level, with an 86% confidence level in this prediction. This gives service owners an opportunity to investigate their service and look for potential issues.
- Predictions are available for the following KPIs: RDS Freeable Disk, RDS Freeable Memory.

QTSO

Service Adjustments and Baseline Reconciliation Improvements

FAS

Removed non-impacting KPIs and updated component and KPI weights to more accurately represent service health.

New Relic

Updated KPI and component weights to more accurately represent service health

McAfee Web Gateway

Added additional Synthetic Monitor and removed non-impacting KPIs to more accurately represent service health.

EQRS Portal

Added additional KPIs and removed non-impacting KPIs to more accurately represent service health.

QTSO

Removed non-impacting KPIs and updated component and KPI weights to more accurately represent service health.

iQIES & QIES

Moved monitoring of MDS application infrastructure from QIES to iQIES in preparation for migration cutover on April 17.

Resolved issues

Machine Learning Models – Shifting trends in service metric data may adversely affect the performance of both Anomaly Detection (AD) and Uptime Prediction (UP) models. Retraining is complete for the listed models and AD alerts have been re-enabled where applicable.

ClamAV AD
Confluence AD
QTSO AD
ServiceNow AD

Known issues

CCSQ QuickSight – Occasional insufficient data false positives for User Experience KPIs
EQRS SF – No data is available for User Experience KPIs (“canaries”) while the Portal team troubleshoots API endpoints. Service health alerts have been disabled for EQRS SF.
QNOD – Time picker for service drill-down dashboards has been temporarily disabled to address possible issues with system stability.

Tabs Page

title	March 29, 2023

QualityNet Operations Dashboard v1.23.1.5

Affected customers: All QualityNet users.

On Wednesday, March 29, 2023, at 8 p.m. ET, we will be releasing a new version of the QualityNet Operations Dashboard (QNOD). This release will cause QNOD to be unavailable until 10 p.m. ET.

Why is this release happening?

New versions of QNOD are released each sprint to ensure that QNOD users have continued access to the latest product features and enhancements as well as fixes to any issues that have been resolved.

What are some of the enhancements included in the upgrade?

Users can expect the following new functionality with this release as well as fixes and/or security patching.

New features

Machine Learning Enablement – Anomaly Detection
- This AI/ML capability with deep learning models provides service owners with a 24-hour historical view of anomalies that may have occurred with their service.
- This capability will aid service owners in investigating root causes as well as fixing issues with their service that would otherwise lead to a potential future service issue or degradation.

QTSO

Service Adjustments and Baseline Reconciliation Improvements

HQR

Removed non-impacting KPIs and updated component and KPI weights to represent their contribution to service health more accurately.

QDIVS DARRT

Updated component weights to represent service health more accurately.

DEL

Removed non-impacting KPIs and updated KPI weights to represent their contribution to service health more accurately.

F5

Added KPIs that were considered critical to overall service health.

Presentation Zone

Decommissioned this service as it was a duplicate of the F5 service.

Resolved issues

iQIES – Improved New Relic queries to avoid occasional timeouts when fetching metrics.
Machine Learning Models – Shifting trends in service metric data may adversely affect the performance of both Anomaly Detection (AD) and Uptime Prediction (UP) models. Retraining is complete for the listed models and AD alerts have been re-enabled where applicable.

Confluence AD
Jira Anomaly D
ServiceNow AD
Syslog AD.

Known issues

ClamAV Anomaly Detection (AD) Machine Learning Model – Shifting trends in service metric data may adversely affect the performance of both Anomaly Detection (AD) and Uptime Prediction (UP) models. AD alerts have been disabled while this model is monitored and retrained.
CCSQ QuickSight – Occasional insufficient data false positives for User Experience KPIs
EQRS SF – No data is available for User Experience KPIs (“canaries”) while the Portal team troubleshoots API endpoints. Service health alerts have been disabled for EQRS SF.
QNOD – Time picker for service drill-down dashboards has been temporarily disabled to address possible issues with system stability.

Tabs Page

title	March 15, 2023

QualityNet Operations Dashboard v1.23.1.4

Affected customers: All QualityNet users

On Wednesday, March 15, 2023, at 8 p.m. ET, we will be releasing a new version of the QualityNet Operations Dashboard (QNOD). This release will cause QNOD to be unavailable until 10 p.m. ET.

Why is this release happening?

New versions of QNOD are released each sprint to ensure that QNOD users have continued access to the latest product features and enhancements as well as fixes to any issues that have been resolved.

What are some of the enhancements included in the upgrade?

Users can expect the following new functionality with this release as well as fixes and/or security patching.

New features:

New Service Onboarding
- Onboarded initial KPIs: CPU Used Percent and Memory Used Percent.

VPN ASA

Machine Learning Enablement – Anomaly Detection (Released March 13)
- This AI/ML capability with deep learning models provides service owners with a 24-hour historical view of anomalies that may have occurred with their service.
- This capability will aid service owners in investigating root causes as well as fixing issues with their service that would otherwise lead to a potential future service issue or degradation.
- This AI/ML capability with deep learning models provides service owners with a 24-hour historical view of anomalies that may have occurred with their service.
- This capability will aid service owners in investigating root causes as well as fixing issues with their service that would otherwise lead to a potential future service issue or degradation.

New Relic
SAS Viya

Machine Learning Enablement – Uptime Prediction (Released March 13)
- This AI/ML capability with deep learning models provides the service owner with a look ahead of 10 minutes into the future for any potential issues at the KPI level, with an 86% confidence level in this prediction. This gives service owners an opportunity to investigate their service and look for potential issues.
- Predictions are available for the following KPIs: Queue Depth.

New Relic

Service Adjustments and Baseline Reconciliation Improvements:

Barracuda

Updated component and KPI weights to more accurately represent their contribution to overall service health.
Added ELB and Email Gateways to those already being monitored.
Added failing state thresholds to In and Out Queue KPIs.

Confluence

Removed non-impacting KPIs and updated component and KPI weights to more accurately represent overall service health.

iQIES

Removed non-impacting KPI's to more accurately represent overall service health.

QMARS Fax

Removed sunsetting Reverse Proxy subsystem.

Nexus

Removed sunsetting IQ Auditor and IQ Firewall subsystems.

Zscaler

Removed non-impacting KPIs and updated component and KPI weights to more accurately represent overall service health.

Resolved issues:

Adjusted New Relic query intervals to avoid gaps in EC2 Status Check data for some Active Directory hosts.
Resolved an issue where a missing entity in HARP data interfered with Anomaly Detection for that service.
Resolved minor issues with panel labels and rendering on the QIES drill-down dashboard.

Known issues:

CCSQ QuickSight – Occasional insufficient data false positives for User Experience KPIs
EQRS SF – No data is available for User Experience KPIs (“canaries”) while the Portal team troubleshoots API endpoints. Service health alerts have been disabled for EQRS SF.
Time picker for service drill-down dashboards has been temporarily disabled to address possible issues with system stability

Tabs Page

title	March 2, 2023

QualityNet Operations Dashboard v1.23.1.3

Affected customers: All QualityNet users

On Thursday, March 2, 2023, at 8 p.m. ET, we will be releasing a new version of the QualityNet Operations Dashboard (QNOD). This release will cause QNOD to be unavailable until 10 p.m. ET.

Why is this release happening?

New versions of QNOD are released each sprint to ensure that QNOD users have continued access to the latest product features and enhancements as well as fixes to any issues that have been resolved.

What are some of the enhancements included in the upgrade?

Users can expect the following new functionality with this release as well as fixes and/or security patching.

New features:

Machine Learning Enablement – Uptime Prediction

HARP

This AI/ML capability with deep learning models provides the service owner with a look ahead of 30 minutes into the future for any potential issues at the KPI level, with an 86% confidence level in this prediction. This gives service owners an opportunity to investigate their service and look for potential issues. Where possible, predictions are made at the entity level (e.g. per host) to improve accuracy and diagnostic utility.
Predictions are available for the following KPIs: Hera APM Throughput, Login APM Throughput, SO Tool APM Throughput, Account Recovery CPU Used Percent, Account Recovery Memory Used Bytes, ADO API Memory Used Bytes, HERMES CPU Used Percent, HERMES Memory Used Bytes, HOMER CPU Used Percent, HOMER Memory Used Bytes, Registration CPU Used Percent, Registration Memory Used Bytes, SO Tool Memory Used Bytes, Utility Memory Used Bytes.

New Relic

This AI/ML capability with deep learning models provides the service owner with a look ahead of 10 minutes into the future for any potential issues at the KPI level, with an 86% confidence level in this prediction. This gives service owners an opportunity to investigate their service and look for potential issues.
Predictions are available for the following KPIs: New Relic Status.

Baseline Reconciliation Improvements:

Ansible Tower

Added an additional synthetic monitor, "AT-PROD-URL."

ClamAV

Updated component and KPI weights to more accurately represent their contribution to overall service health.
Improved KPI legend specificity.

HARP

Improved resiliency of synthetics queries by using tags instead of synthetic names.
Updated KPI weights to more accurately represent their contribution to overall service health.

HIDS HARP Automation

Updated component and KPI weights to more accurately represent their contribution to overall service health.

Office365

Renamed "API Status" to "O365 Status API."

QIES

Removed MDS APM Error Rate KPI as it does not impact overall service health.

Known issues:

CCSQ QuickSight – Occasional insufficient data false positives for User Experience KPIs
EQRS SF – No data is available for User Experience KPIs (“canaries”) while the Portal team troubleshoots API endpoints. Service health alerts have been disabled for EQRS SF.
Time picker for service drill-down dashboards has been temporarily disabled to address possible issues with system stability

Tabs Page

title	Febuary 15, 2023

QualityNet Operations Dashboard v1.23.1.2

Why is this release happening?

New versions of QNOD are released each sprint to ensure that QNOD users have continued access to the latest product features and enhancements as well as fixes to any issues that have been resolved.

What are some of the enhancements included in the upgrade?

Users can expect the following new functionality with this release as well as fixes and/or security patching.

New features:

Machine Learning Enablement – Anomaly Detection

HARP

This AI/ML capability with deep learning models provides service owners with a 24-hour historical view of anomalies that may have occurred with their service.
This capability will aid service owners in investigating root causes as well as fixing issues with their service that would otherwise lead to a potential future service issue or degradation.

Resolved issues:

Updated New Relic account information for the DELWeb service.

Updated PRS service Compute KPIs to reflect infrastructure migration to AWS Fargate.

Known issues:

CCSQ QuickSight – Occasional insufficient data false positives for User Experience KPIs
EQRS SF – No data is available for User Experience KPIs (“canaries”) while the Portal team troubleshoots API endpoints. Service health alerts have been disabled for EQRS SF.
Time picker for service drill-down dashboards has been temporarily disabled to address possible issues with system stability

Tabs Page

title	January 9, 2023

QualityNet Operations Dashboard v6.8

Affected customers: All QualityNet users

On Monday, January 9, 2023, at 8 p.m. ET, we will be releasing a new version of the QualityNet Operations Dashboard (QNOD). This release will cause QNOD to be unavailable until 10 p.m. ET.

Why is this release happening?

New versions of QNOD are released each sprint to ensure that QNOD users have continued access to the latest product features and enhancements as well as fixes to any issues that have been resolved.

What are some of the enhancements included in the upgrade?

Users can expect the following new functionality with this release as well as fixes and/or security patching.

New features:

Machine Learning Enablement – Anomaly Detection

Ansible Tower

This AI/ML capability with deep learning models provides service owners with a 24-hour historical view of anomalies that may have occurred with their service.
This capability will aid service owners in investigating root causes as well as fixing issues with their service that would otherwise lead to a potential future service issue or degradation.

Resolved issues:

Resolved an issue where selecting a specific KPI for viewing or editing opened the incorrect KPI

Known issues:

CCSQ QuickSight – Occasional insufficient data false positives for User Experience KPIs
EQRS SF – No data is available for User Experience KPIs (“canaries”) while the Portal team troubleshoots API endpoints. Service health alerts have been disabled for EQRS SF.
Time picker for service drill-down dashboards has been temporarily disabled to address possible issues with system stability

Tabs Page

title	December 21, 2022

QualityNet Operations Dashboard v6.7

Affected customers: All QualityNet users

On Wednesday, December 21, 2022, at 8 p.m. ET, we will be releasing a new version of the QualityNet Operations Dashboard (QNOD). This release will cause QNOD to be unavailable until 10 p.m. ET.

Why is this release happening?

New versions of QNOD are released each sprint to ensure that QNOD users have continued access to the latest product features and enhancements as well as fixes to any issues that have been resolved.

What are some of the enhancements included in the upgrade?

Users can expect the following new functionality with this release as well as fixes and/or security patching.

New features:

Machine Learning Enablement – Anomaly Detection

Jira

This AI/ML capability with deep learning models provides service owners with a 24-hour historical view of anomalies that may have occurred with their service.
This capability will aid service owners with investigating root causes as well as fixing issues with their service that would otherwise lead to a potential future service issue or degradation.

Machine Learning Enablement – Uptime Prediction

Jira

This AI/ML capability with deep learning models provides the service owner with a look ahead of 5 minutes into the future for any potential issues at the KPI level, with an 86% confidence level in this prediction. This gives service owners an opportunity to investigate their service and look for potential issues.
Predictions enabled for the following KPIs: APM Heap Used Percent, APM Throughput, Disk Free Percent, EFS Data Read IO, EFS Percent IO, Memory Used Percent, RDS CPU Used Percent, RDS Connections Count, RDS Freeable Memory, RDS Free Storage Space, RDS Read Latency, RDS Write Latency, Request Count, Synthetic Availability, Synthetic First Byte, Synthetic First Contentful Paint, Synthetic First Paint, Synthetic Latency, Synthetic On Page Load.

Resolved issues:

Airflow

Restored Process Count KPI
Transitioned CPU and Memory Used Percent KPIs from EC2 to ECS source
Removed EC2 Status Check and Disk Free Percent KPIs

Known issues:

CCSQ QuickSight – Occasional insufficient data false positives for User Experience KPIs
EQRS SF – No data is available for User Experience KPIs (“canaries”) while the Portal team troubleshoots API endpoints. Service health alerts have been disabled for EQRS SF.
Time picker for service drilldown dashboards has been temporarily disabled to address possible issues with system stability

Tabs Page

title	December 7, 2022

QualityNet Operations Dashboard v6.6

Affected Customers: All QualityNet users

On Wednesday, December 7, 2022, at 8 p.m. ET, we will be releasing a new version of the QualityNet Operations Dashboard (QNOD). This release will cause QNOD to be unavailable until 10 p.m. ET.

Why is this release happening?

New versions of QNOD are released each sprint to ensure that QNOD users have continued access to the latest product features and enhancements as well as fixes to any issues that have been resolved.

What are some of the enhancements included in the upgrade?

Users can expect the following new functionality with this release as well as fixes and/or security patching.

New Features:

Machine Learning Enablement - Uptime Prediction
- ClamAV
  - Added Uptime Predictions to Disk Free Percent and Memory Used Percent KPIs
  - This AI/ML capability with deep learning models provides the service owner with a look ahead of 5 minutes into the future for any potential issues at the KPI level for the ClamAV service, with an 86% confidence level in this prediction. This gives service owners an opportunity to investigate their service and look for potential issues.

Issues Resolved:

Barracuda
- Aligned QNOD queries with New Relic (one hour) polling interval to mitigate intermittent insufficient data periods for various KPIs
QDIVS (FIVS)
- Restored Network KPIs with insufficient data after QDIVS network infrastructure changes.

Known Issue(s):

Airflow– No data is available for some KPIs due to an issue with the New Relic data source
Barracuda – Insufficient data overnight for Network KPIs
CCSQ QuickSight – Occasional insufficient data false positives for User Experience KPIs
EQRS SF – No data is available for User Experience KPIs (“canaries”) while the Portal team troubleshoots API endpoints. Service health alerts have been disabled for EQRS SF.
Time picker for service drilldown dashboards has been temporarily disabled to address possible issues with system stability

Tabs Page

title	November 28, 2022

QualityNet Operations Dashboard v6.5

Affected Customers: QNOD CMS Executive Users

On Wednesday, November 28, 2022, at 8 p.m. ET, we will be releasing a new version of our QualityNet Operations Dashboard (QNOD). This release will cause QNOD to be unavailable until 10 p.m. ET.

Why is this release happening?

New versions of QNOD are released each sprint to ensure that QNOD users have continued access to the latest product features and enhancements as well as fixes to any issues that have been resolved.

What are some of the enhancements included in the upgrade?

Users can expect the following new functionality with this release as well as fixes and/or security patching.

Issues Resolved:

Barracuda

Updated QNOD data ingestion after device migration
Add additional gateways to QNOD

Office365

Updated QNOD data ingestion after device migration
Removed Office365 Process Count KPI

IQIES

Updated Web Transaction Time, SQS Oldest Message, and Visible Message
Corrected Redis Infrastructure unit type from “milliseconds” to “bytes”
Added ‘displayName’ facet to show all of Redis infrastructure
Updated the Redshift CPU legend to show hostnames

Known Issue(s):

Airflow - no data is available for some KPIs due to a data source issue unrelated to QNOD
Barracuda - intermittent insufficient data periods for Network KPIs
CCSQ QuickSight - occasional insufficient data false positives for User Experience KPIs
EQRS SF - no data is available for User Experience KPIs ("canaries") while the Portal team troubleshoots API endpoints
Time picker for service drilldown dashboards has been temporarily disabled to address possible issues with system stability

Tabs Page

title	November 9, 2022

QualityNet Operations Dashboard v6.4

Affected Customers: QNOD CMS Executive Users

On Wednesday, November 9, 2022, at 8 p.m. ET, we will be releasing a new version of our QualityNet Operations Dashboard (QNOD). This release will cause QNOD to be unavailable until 10 p.m. ET.

Why is this release happening?

New versions of QNOD are released each sprint to ensure that QNOD users have continued access to the latest product features and enhancements as well as fixes to any issues that have been resolved.

What are some of the enhancements included in the upgrade?

Users can expect the following new functionality with this release as well as fixes and/or security patching.

New Feature(s):

Onboarding for Service(s):
- Auth API
- Content Management
- Analytics Cloud Reporting - full subsystem decomposition

QPP
HQR

Issues Resolved:

PRS - Resolved insufficient data reported for some KPIs
SAS Viya - Removed KPIs that are no longer relevant to service health

Web Transactions Time
APM Error Rate
APM Throughput
PG Database Connections

EQRS Portal - Resolved insufficient data reported for User Experience KPIs
EQRS Scoring and Feedback - Resolved degraded service health after New Relic account changes
QSEP - Resolved insufficient data reported for some KPIs
HQR - Removed decommissioned services from some KPIs
Corrected typographical errors in some KPI names
Switched FireEye_vnx Network Response time metrics provider from Manage Engine to New Relic

Removed Availability Network component
Separated Response Time metric into two components

Known Issue(s):

Time picker for service drilldown dashboards has been temporarily disabled to address possible issues with system stability.

Tabs Page

title	October 27, 2022

QualityNet Operations Dashboard v6.3

On Wednesday, October 27, 2022, at 8 p.m. ET, we will be releasing a new version of our QualityNet Operations Dashboard (QNOD). This release will cause QNOD to be unavailable until 10 p.m. ET.

Why is this release happening?

New versions of QNOD are released each sprint to ensure that QNOD users have continued access to the latest product features and enhancements as well as fixes to any issues that have been resolved.

What are some of the enhancements included in the upgrade?

Users can expect the following new functionality with this release as well as fixes and/or security patching.

New Feature(s):

Onboarding for Service(s):
- Clinicians Insights API
- Scoring API
- Front End
- Content Management
- FSx Metrics
- Removed Subsystems

QPP
MedTrak

Machine Learning Enablement – Uptime Prediction for the following service(s):
- Corrected the QNOD visualization to reflect 5-minute predictions. This was changed in release 6.1, when the Barracuda model had 3 additional KPIs added and the prediction time was changed from 30m to 5m to improve KPI predictive accuracy.

Barracuda

Known Issue(s):

Time picker for service drilldown dashboards has been temporarily disabled to address possible issues with system stability.

Tabs Page

title	October 12, 2022

QualityNet Operations Dashboard v6.2

On Wednesday, October 12, 2022, at 8 p.m. ET, we will be releasing a new version of our QualityNet Operations Dashboard (QNOD). This release will cause QNOD to be unavailable until 10 p.m. ET.

Why is this release happening?

New versions of QNOD are released each sprint to ensure that QNOD users have continued access to the latest product features and enhancements as well as fixes to any issues that have been resolved.

What are some of the enhancements included in the upgrade?

Users can expect the following new functionality with this release as well as fixes and/or security patching.

New Feature(s):

Onboarding for Service(s):
- QPP
  - Subsystems – Onboarded these subsystem components: Eligibility, Submissions API, Targeted Review & Self Nomination.
  - User Experience – Onboarded KPIs: Synthetic Availability, Synthetic Latency.
  - Compute – Onboarded KPIs:
  - ECS – CPU Utilization, Memory Utilization, Task running count.
  - RDS – BinLogDiskUsage, CPUUtilization, DatabaseConnections, DiskQueueDepth, FreeStorageSpace, ReadIOPS, ReadLatency, ReadThroughput, SwapUsage, WriteIOPS, WriteLatency,
  - Applications – Onboarded KPIs: Errors, Web Transaction Time, Web Throughput, HealthCheckStatus.
  - Network – Onboarded KPIs: Healthy Host Count, Request Count, HTTPCode_Target_4XX_Count, HTTPCode_Target_5XX_Count.
- FAS
  - Network – Onboarded KPIs: Request Count, Active Connection Count, Processed Bytes, Response Time.

Machine Learning Enablement – Anomaly Detection for the following service(s):
- ClamAV
  - This AI/ML capability with deep learning models provides service owners with a 24-hour historical view of anomalies that may have occurred with their service.
  - This capability will aid service owners with investigating root causes as well as fixing issues with their service that would otherwise lead to a potential future service issue or degradation.

Machine Learning Enablement – Uptime Prediction for the following service(s):
- ServiceNow
  - Adding CPU Used Percent and Memory Used Percent.
  - This AI/ML capability with deep learning models provides the service owner with a look ahead of 30 minutes into the future for any potential issues at the KPI level for the Confluence service, with an 86% confidence level in this prediction. This gives service owners an opportunity to investigate their service and look for potential issues.

Known Issue(s):

Time picker for service drilldown dashboards has been temporarily disabled to address possible issues with system stability.

Tabs Page

title	September 28, 2022

QualityNet Operations Dashboard v6.1

On Wednesday, September 28, 2022, at 8 p.m. ET, we will be releasing a new version of our QualityNet Operations Dashboard (QNOD). This release will cause QNOD to be unavailable until 10 p.m. ET.

Why is this release happening?

New versions of QNOD are released each sprint to ensure that QNOD users have continued access to the latest product features and enhancements as well as fixes to any issues that have been resolved.

What are some of the enhancements included in the upgrade?

Users can expect the following new functionality with this release as well as fixes and/or security patching.

New Feature(s):

Onboarding for Service(s):
- Application – Onboarded KPIs: Redshift Database Connections, Redshift Read/Write Latency
- Compute – Onboarded KPIs: Redshift; Health Status, CPU Used Percent, Disk Used Percent, Read/Write Throughput.
- Network – ALB Request Count & Active Connections, API Gateway 5xx Errors.
- Compute – Switched EC2 KPI’s with Fargate.
- Compute – Switched EC2 KPI’s with Fargate.
- Application – Add Synthetic Maker synthetics. Fail Percent.
- Compute – Onboarded KPIs: CPU, Memory, Disk for the service’s Infrastructure.

EQRS Portal
QNP
Mailman
QPP
FAS

Machine Learning Enablement – Anomaly Detection for the following service(s):
- This AI/ML capability with deep learning models provides service owners with a 24-hour historical view of anomalies that may have occurred with their service.
- This capability will aid service owners with investigating root causes as well as fixing issues with their service that would otherwise lead to a potential future service issue or degradation.

ServiceNow and Splunk:

Machine Learning Enablement – Uptime Prediction additional KPIs for the following service(s):
- Adding CPU Used Percent, Volume Queue Length & Request Count to the existing KPIs of In Queue Count and Out Queue Count
- This AI/ML capability with deep learning models provides the service owner with a look ahead of 30 minutes into the future for any potential issues at the KPI level for the Confluence service, with an 86% confidence level in this prediction. This gives service owners an opportunity to investigate their service and look for potential issues.

Barracuda

Known Issue(s):

Time picker for service drilldown dashboards has been temporarily disabled to address possible issues with system stability.

Tabs Page

title	September 7, 2022

QualityNet Operations Dashboard v5.5

On Wednesday, September 7, 2022, at 8 p.m. ET, we will be releasing a new version of our QualityNet Operations Dashboard (QNOD). This release will cause QNOD to be unavailable until 10 p.m. ET.

Why is this release happening?

New versions of QNOD are released each sprint to ensure that QNOD users have continued access to the latest product features and enhancements as well as fixes to any issues that have been resolved.

What are some of the enhancements included in the upgrade?

Users can expect the following new functionality with this release as well as fixes and/or security patching.

New Feature(s):

Monthly Service Availability Dashboard

A new dashboard that is specific to service availability for all services and provides a single view of service availability for the past 30 days. In addition, the view will include services that reported outages in the past 30 days.

Machine Learning Enablement – Anomaly Detection for the following service(s):
- This AI/ML capability with deep learning models provides service owners with a 24-hour historical view of anomalies that may have occurred with their service.
- This capability will aid service owners with investigating root causes as well as fixing issues with their service that would otherwise lead to a potential future service issue or degradation.

Jenkins:

Machine Learning Enablement – 30 Minute Uptime Prediction for the following service(s):
- This AI/ML capability with deep learning models provides the service owner with a look ahead of 30 minutes into the future for any potential issues at the KPI level for the Confluence service, with an 86% confidence level in this prediction. This gives service owners an opportunity to investigate their service and look for potential issues.

Ansible Tower:

Known Issue(s):

Time picker for service drilldown dashboards has been temporarily disabled to address possible issues with system stability.

Tabs Page

title	August 26, 2022

QualityNet Operations Dashboard v5.4

On Friday, August 26, 2022, at 8 p.m. ET, we will be releasing a new version of our QualityNet Operations Dashboard (QNOD). This release will cause QNOD to be unavailable until 10 p.m. ET.

Why is this release happening?

New versions of QNOD are released each sprint to ensure that QNOD users have continued access to the latest product features and enhancements as well as fixes to any issues that have been resolved.

What are some of the enhancements included in the upgrade?

Users can expect the following new functionality with this release as well as fixes and/or security patching.

New Feature(s):

Onboarding for Service(s):
- Synthetics – Determines the availability of the QMARS application; Duration and Success Percent are the two KPIs ingesting into QNOD.
- Application – Onboarded KPIs: Web Transaction Time, Read/Write Latency, Transaction Throughput.
- Compute – Onboarded KPIs: CPU, Memory, Disk, Read/Write IOPS for the service’s Infrastructure.
- Application – Onboarded KPIs: Application Web Transaction Time, Error Rate, and Transaction Throughput; RDS Connections and Read/Write Latency.
- Compute – Onboarded KPIs: EC2 CPU, Memory, and Disk; RDS CPU, Memory, Disk, and Read/Write IOPS; ECS CPU and Memory.
- Network – Onboarded KPIs: ALB Requests and Active Connections.
- Synthetics – Add Legacy synthetics. Determines the availability of the QMARS application; Duration and Success Percent are the two KPIs ingesting into QNOD.
- Network – Onboarded KPIs: ALB Active Connections, ALB Processed Bytes, and ALB Request Count.
- Application – Onboarded KPIs: Web Transaction Time, Read/Write Latency, Transaction Throughput, Processes Count, and Application Error Rate.
- Compute – Onboarded KPIs: CPU, Memory, Disk, Read/Write IOPS for the service’s Infrastructure.
- Network – ALB Request Count, ALB Avg. Healthy Host Count, ALB Response Time, Nginx Requests Per Second, Nginx Active Connections, Nginx Connections Waiting.

EQRS Scoring and Feedback
MAT
QMARS
QSEP

Machine Learning Enablement – 30 Minute Uptime Prediction for the following service(s):
- This AI/ML capability with deep learning models provides the service owner with a look ahead of 30 minutes into the future for any potential issues at the KPI level for the Confluence service, with an 86% confidence level in this prediction. This gives service owners an opportunity to investigate their service and look for potential issues.

Jenkins and Splunk:

Performance Improvements:

Removed the additional components involved in data transfer between data collection and data storage layers. Also removed the additional components between data processing and data storage layers. This has resulted in significant improvements in performance and will enable quicker restoration compared to the current process. This will also reduce the downtime during deployments to 1–2 minutes compared to current 10–15 minutes.
Multiple orgs. within the Influxdb data are merged into one for better visibility and testing within the data storage layer.

Known Issue(s):

Time picker for service drilldown dashboards has been temporarily disabled to address possible issues with system stability.

Tabs Page

title	August 10, 2022

QualityNet Operations Dashboard v5.3

On Wednesday, August 10, 2022, at 8 p.m. ET, we will be releasing a new version of our QualityNet Operations Dashboard (QNOD). This release will cause QNOD to be unavailable until 10 p.m. ET.

Why is this release happening?

New versions of QNOD are released each sprint to ensure that QNOD users have continued access to the latest product features and enhancements, as well as fixes to any issues that have been resolved.

What are some of the enhancements included in the upgrade?

Users can expect the following new functionality with this release as well as fixes and/or security patching.

New Feature(s):

Onboarding for Service(s):
- Synthetics – Determines the availability of the QMARS application; Duration and Success Percent are the two KPIs ingesting into QNOD.
- Application – Onboarded KPIs: Web Transaction Time, Read/Write Latency, Transaction Throughput.
- Compute – Onboarded KPIs: CPU, Memory, Disk, Read/Write IOPS, for the service’s Infrastructure.
- Split out KPIs into distinct applications for CASPER, MDS, and PBJ.
- User Experience – Expand synthetic tests to include following KPIs: 'First Byte', 'First Paint', 'First Contentful Paint', and 'Page Load'.
- Application – Update KPIs for APM Response Time, APM Throughput, APM Error Rate.

QMARS
QIES

Machine Learning Enablement – Anomaly Detection for the following service(s):
- This AI/ML capability with deep learning models provides service owners with a 24-hour historical view of anomalies that may have occurred with their service.
- This capability will aid service owners with investigating root causes as well as fixing issues with their service that would otherwise lead to a potential future service issue or degradation.

Confluence and Syslog:

QNOD Notifications:
- Using the Slack channel #alerts-qnod-prod, the Anomaly Detection process from the Machine Learning capability above will send alerts when an anomalous event is detected in these services. An alert will also be sent when the condition has cleared for the service.
- This capability will aid service owners with identifying and quickly fixing issues with their service that would otherwise lead to a potential service issue or degradation.

Confluence and Syslog:

Service Availability:
- The Service Availability percentage refers to the percentage of time service stayed in a “Non-Critical” state out of the total time reported to New Relic.

Service Availability percentage for the past 24 hours is now displayed in service drilldown dashboards.

Issue(s) Resolved:

QIES

User Experience – corrected a failing synthetic test.

Known Issue(s):

Time picker for service drilldown dashboards has been temporarily disabled to address possible issues with system stability.

Tabs Page

title	July 27, 2022

QualityNet Operations Dashboard v5.2

New Feature(s):

Synthetics for the following service(s):

MedTrak

Full Decomposition for the following service(s):

QCOR
QDIVS
MedTrak

Machine Learning Enablement – 30-Minute Uptime Prediction Model for the following service(s):

Confluence – This AI/ML capability with deep learning models provides the service owner with a look ahead of 30 minutes into the future for any potential issues at the KPI level for the Confluence service, with an 86% confidence level in this prediction. This gives service owners an opportunity to investigate their service and look for potential issues.

Machine Learning Enablement – Anomaly Detection for the following service(s):
- Barracuda – This AI/ML capability with deep learning models provides service owners with a 24-hour historical view of anomalies that may have occurred with their service. This capability will aid service owners with investigating the root cause and fixing any issues with their service that would otherwise lead to a potential future service issue or degradation.

Issue(s) Resolved:

None this release

Known Issue(s):

Time picker for service drilldown dashboards has been temporarily disabled to address possible issues with system stability.

Tabs Page

title	July 21, 2022

QualityNet Operations Dashboard v5.1.2

New Feature(s):

Machine Learning Enablement – 30 Minute Uptime Prediction Model for the following service(s):

Barracuda
Syslog

Tabs Page

title	July 14, 2022

QualityNet Operations Dashboard v5.1.1

Roll Back New Feature(s):

Roll Back Machine Learning Enablement – 30 Minute Uptime Prediction Model for the following service(s):

Barracuda
Syslog

Tabs Page

title	July 13, 2022

QualityNet Operations Dashboard v5.1

New Feature(s):

Full Decomposition for the following service(s):

QIES
QTSO

Machine Learning Enablement – 30 Minute Uptime Prediction Model for the following service(s):

Barracuda
Syslog

Issue(s) Resolved:

The following issues with service drilldown dashboards are fixed:
- AD – Process Count KPI panels updated to show process names along with host names.
- Certificate Authority – Process Count KPI panels updated to show process names along with host names.
- ClamAV – Process Count KPI panels updated to show process names along with host names.
- PRS – Updated legend name for the KPI panels.
- Hive – Average Healthy Host Count and Process Count KPI panels updated with correct legend names.
Drilldown dashboards for Office365, DELWeb, and McAfee WG services fixed to show host names in KPI panel labels.

Known Issue(s):

Time picker for service drilldown dashboards has been temporarily disabled to address possible issues with system stability.

Tabs Page

title	June 22, 2022

QualityNet Operations Dashboard v4.6

New Feature(s):

Synthetic Monitoring for the following service(s):
- MedTrax
Full Decomposition for the following service(s):
- EQRS Portal Service
- HARP/HIDS Automation (Additional KPIs)
WAN - New devices added into New Relic and reporting the same in QNOD

Issue(s) Resolved:

Resolved the issue with the Alerter process to be able to send notifications for service state changes
Fixed the ‘Disk Free Percent’ KPI reported via New Relic for multiple services
Updated F5 URLs synthetic test scripts to accommodate the F5 network device’s move to new hardware

Tabs Page

title	June 8, 2022

QualityNet Operations Dashboard v4.5

New Feature(s)

Synthetic Monitoring for the following service(s):

EQRS Scoring and Feedback
QIES
QTSO

Full Decomposition for the following service(s):

iQIES/PASCID

Additional reports have been added to the Grafana Metrics API:

The Recovery Rate report calculate the ratio of failed deployments to the total number of deployments, shown on a quarterly bases.
The Mean Time to Recover report shows, on a quarterly basis, shows the average amount of time it takes for application to recover from a failed deployment

Tabs Page

title	June 1, 2022

QualityNet Operations Dashboard v4.4

New Feature(s)

Synthetic Monitoring for the following services

FAS
QCOR
HARP/HIDS Automation
MFT

AWS RSS messages

US-East-1 and global regions are continuously retrieved from AWS and available at #aws-rss-alerts Slack channel

New dashboards available

24-hour Service Issues Summary
Service Issues Reports

New component added for New Relic service drilldown to capture New Relic minion (synthetic test monitors) health

Bug Fixes:

FireEye ETP
- Updated Synthetic Availability to where it no longer reports a constant degraded state.
FireEye vNX
- Updated Interface KPIs to where they are no longer reporting a constant degraded state
McAfee GW
- Updated Interface KPIs to where they are no longer reporting a constant degraded state
Certificate Authority
- Both Disks are now reporting correctly, and the overall service health is more accurate
Nexus
- Fixed thresholds for Disk, previously reporting “Insufficient Data” when there was indeed data
Slack
- Broken incident links to https://status.slack.com have been fixed

Tabs Page

title	May 11, 2022

QualityNet Operations Dashboard v4.3

New Feature(s)

Synthetic Monitoring for the following services:

QDIVS
Bonnie/MAT
QSEP/ITSP
CCSQ QuickSight

Full Decomposition for the following services:

DEL

Anomaly detection displayed for the following services:

Confluence

Improved reporting

AWS evaluation now includes reports from the AWS global and us-east-1 public health API

Landing page Enhancements

Service panels now include a hover function to display current service health %.
New service status icon to identify services which have KPI issues yet do not fully affect a service’s state.

Metric Sources Dashboard

A dashboard displaying a summary of metric sources is now available (metric summaries dashboard) and is available as a link from the landing page.
A dashboard drilling into each metric source, detailing degraded, failed, and missing values is available from the metric summaries dashboard.

Bug Fixes:

Services where KPI’s were appearing as blank on the service decomposition diagram on a service drilldown now appear as No Data (grey color)
Missing KPI’s for services now contribute to the overall state of a service.
Most services were not being evaluated in their ‘minutes_threshold’ value via their service decomposition definitions. This caused a single point to affect the overall state of a service. Service KPI’s are now being evaluated correctly.

Tabs Page

title	April 27, 2022

QualityNet Operations Dashboard v4.2

New Feature(s)

Full Decomposition for the following services:

Ambari Infrastructure
TestRail
SAS Viya
Zeppelin

Tabs Page

title	April 13, 2022

QualityNet Operations Dashboard v4.1

New Feature(s)

Full Decomposition for the following services:

Airflow
Hive
Ranger

Infrastructure Upgrade

Grafana upgraded to v8.4.4 from v8.1.8

Tabs Page

title	March 23, 2022

QualityNet Operations Dashboard v3.5

New Services

EQRS Portal
iQIES

New Features/Bug Fixes

Thresholds for FileCloud and Routing services are adjusted to display the status of the application accurately.
Fixed the Request API Count KPI to display data and services having Request Count start reporting data.

Tabs Page

title	March 9, 2022

QualityNet Operations Dashboard v3.4

Issues Resolved

DNS, Office365, AD, Certificate Authority - resolved issue where KPIs were not reporting in QNOD after a New Relic upgrade

New Features

HQR - added Application and Network metrics, expanded Compute metrics, and added two more subsystems
HARP - moved from Collaboration panel to Identity & Access panel
Modified thresholds from 0 minutes to 3 minutes to reduce noise

Tabs Page

title	February 23, 2022

QualityNet Operations Dashboard v3.3

New Services

CDR (Ambari, HIVE, and Ranger subsystems)
HQR
DELWeb

New Features

HARP Service drilldown updated to include the subsystems along with HOMER subsystem.
Updated service drilldown dashboards to include Jira issues panel.

Tabs Page

title	February 9, 2022

QualityNet Operations Dashboard v3.2

New Services

Airflow
SAS Viya
Zeppelin

New Features

FireEye vNX
- Added Device Availability and Response Time KPIs
Metrics API
- Added new report APIs to communicate deployment recovery metrics and new roles to API keys to enhance security

Tabs Page

title	January 31, 2022

QualityNet Operations Dashboard v3.1.1

Category Changes in Current Service Status Overview Dashboard:

Zscaler has moved from Security to Network
Syslog has moved from Security to Monitoring

Issues Resolved

Provided a fix to the NewRelic service to reflect the current health status more accurately.
Implemented update to the F5 service synthetic tests to reflect the current service health status in the dashboard.

Tabs Page

title	January 26, 2022

QualityNet Operations Dashboard v3.1

New Features:

New Services
- Network
  - AWS
  - QMARS Fax (Biscom)
  - Network Routing
  - Presentation Zone
  - WAN Connectivity
- Collaboration
  - TestRail

Tabs Page

title	January 6, 2022

QualityNet Operations Dashboard v2.7.1

New Features:

DevSecOps Metrics API MVP

Usable functionality will be a dashboard presenting the number of deployments per day, per application.
Please reach out to Tim Regulski for an API Key and instructions on configuration

Tabs Page

title	January 5, 2022

QualityNet Operations Dashboard v2.7.0

New Features:

Entity Discovery Automation

We can catalog all devices on our data sources.
Provides functionality for us to be much faster in understanding what devices exist and what data gaps we may have for a particular service.

DAS QNOD Integration Prep

Worked with the HARP team to create a new DAS entitlement with HARP to provide the teams access to QNOD.

SaaS Issue Reporting

Slack service drill down can display RSS feeds for the latest active and resolved incidents.

New Services:

SNOW
F5
FirePower IPS
Office 365/Exchange
QNET
Mailman
PRS
FireEye VNX

Tabs Page

title	December 15, 2021

QualityNet Operations Dashboard v2.6.0

New Features:

Implemented Grafana upgrade from 8.1.2 to 8.1.8 to address CVE-2021-43798.
QNOD alert notifications per service can be configured to send to multiple Email distros and Slack channels. Alerts will be sent on service state changes.

New Services:

McAfee Web Gateway
Trend Micro DS

Tabs Page

title	December 9, 2021

QualityNet Operations Dashboard v2.5.0

Architecture Improvements:

Data collection processes have been decoupled from each other on a per-service basis. This will improve performance and make it less likely for a failure in on service's data pull to affect others.

New Features:

Enable QNOD notifications to send alerts to Email distribution or Slack channel
Service Status will now be derived from the weighted system health score. This will improve the accuracy of the system status and make it less subject to a single KPI status

New Services:

CA Certificates
Survey Monkey
FireEye ETP

Issues Resolved:

KPIs that are designated to alarm only after a specified period of time will now alarm only after the specified period as intended

Tabs Page

title	November 17, 2021

QualityNet Operations Dashboard v2.4.0

New Features:

Added Service Health Panel to all dashboards to display the weighted score of the service over time
Added Current Issues Dashboard so that KPI issues are seen on a single dashboard

New Service:

Active Directory

Tabs Page

title	November 8, 2021

QualityNet Operations Dashboard v2.3.1

Issues Resolved:

Updated the view for Current Service Status Overview Dashboard
Fixed the unittype in the FileCloud and MFT service drilldown panels
Nexus service divided into subsystems for more visibility into the service

Tabs Page

title	November 3, 2021

QualityNet Operations Dashboard v2.3

New Features

Migrated to serverless metric ingestion, increasing reliability and efficiency
Improved the layout of the current status dashboard to more succinctly show service groups
Fixed the display of certain metrics for Jira and Confluence
Implemented Notifications sent to Slack for service status change

New Services:

DNS
Slack

Tabs Page

title	October 20, 2021

QualityNet Operations Dashboard v2.2

New Features

Added weighted system health score to represent system health in a more dynamic way
Implemented automatic creation of dashboard drill-downs to ensure consistency and improve velocity
Produced POC/MVP of automatic discovery and metric ingestion engine
Redesigned the current status overview dashboard
Incorporated Unit Tests for Lambda functions

Tabs Page

title	October 1, 2021

QualityNet Operations Dashboard v2.0

Issues Resolved

KPIs, where no data is okay, will no longer affect the component or system status
Tuning of the logging frequency for Flux tasks

Tabs Page

title	September 1, 2021

QualityNet Operations Dashboard v1.5

New Services:

MFT
Tenable Nessus

New Features:

Enhanced the layout of the drilldown and service dependency tree diagram to improve the viability of the KPIs.

Tabs Page

title	August 26, 2021

QualityNet Operations Dashboard v1.4.1

New Features:

Improved Performance -- serverless computing (AWS Lambda) was deployed to increase the efficiency and timing of queries, which lowers the load up to 90% on database tier
No Data -- the dashboard now displays 'No Data' if there is insufficient data to represent the service's status and KPI
UI Improvements -- various small improvements to the UI, color uniformity, panel type, etc

Bug Fixes:

"No Query Returned Results" error has been fix on the Executive Dashboard

Tabs Page

title	August 20, 2021

QualityNet Operations Dashboard v1.4

New Service(s):

The following service(s) will be integrated with the new release:

Barracuda (Mailman)
HARP

New Features:

FileCloud, Nexus, and Splunk are fully decomposed with metrics provided in their drilldowns
Syslog synthetic test panels added to drilldowns
Confluence and Jira data ingest processing and visualization for Network and Database metrics added in drilldowns

Bug Fixes:

Added info to panels in drilldown dashboard

Tabs Page

title	August 11, 2021

QualityNet Operations Dashboard v1.3.1

Bug Fixes:

Infrastructure upgraded to address the intermittent "query not returning results" error on the Dashboard panels
Updated AMI to address security compliance findings

Tabs Page

title	August 4, 2021

QualityNet Operations Dashboard v1.3

New Service(s):

The following service(s) will be integrated with the new release:

GitHub
NewRelic

New Feature(s):

Service Drill Downs

Ansible, Jenkins, GitHub and New Relic drill-downs provide fully decomposed metrics.

Bug Fixes:

The following issues will be resolved with the new release:

QNet Dashboard Logo updated with a new transparent icon.
Logic to determine component status updated to reflect correct status of component.
Service Dependency Diagram panel updated for better visibility.
Updated the Executive Dashboard view to render the service status correctly.

Tabs Page

title	July 21, 2021

QualityNet Operations Dashboard v1.2

New Service(s):

ZScaler

What is new:

Service Drill Downs

Confluence, JIRA, and ZScaler drill-downs provide fully decomposed metrics.
Added scan latency panel to ClamAV User Experience component.
Link to Confluence page with Jira issues fixed to ensure that it opens in a new tab instead of same tab.

Tabs Page

title	July 14, 2021

QualityNet Operations Dashboard v1.1.1

Bug Fixes:

Increased the number of containers to 2 for Grafana to fix the "503 service temporarily unavailable"
Fixed the link to Jira issues page on confluence from dashboard.
Increased the query timeout and query concurrency in Influxdb to resolve the "query length limit exceeded" error.
Increased the CPU and memory allocation for Grafana, Influxdb and Telegraf.

Tabs Page

title	July 7, 2021

QualityNet Operations Dashboard v1.1

What is New:

The following systems have their own drilldown dashboard:

Confluence
JIRA
Service Now
FileCloud
Ansible
Nexus
Jenkins
Splunk
ClamAV
Syslog

What is included in this release:

Upgraded to Grafana v8.0.3
508 Accessibility
- Added 'alt' attributes to images
- Removed heading <h1,2,3,4> attributes
- Fixed some contrast issues
Removed 3 semi-hidden panels, reduced code by 180 lines

Tabs Page

title	June 2, 2021

QualityNet Operations Dashboard v1.0

The following Applications are currently being monitored for availability (up/down):

Confluence
JIRA
Service Now
FileCloud
Ansible
Nexus
Jenkins
Splunk

What is included in this release:

Removed the ability for users to log into the dashboard with local accounts, users are forced to have a HARP account
Okta/HARP integration for authentication
4 hour authentication timeout after no activity
Automated vulnerability scanning utilizing Netsparker and Nessus
Implemented Sonar Scanner to validate code in GitHub for vulnerabilities and bugs
Fixed Overlay UI issues
Fixed Panel Lengths so they all match and are even
Updated the queries to fix the service status results in Grafana
Grafana synthetic testing to validate dashboard availability
Container and Host based alerts to Slack ie CPU Utilization %, Memory Usage %, Disk Space, Host not responding, and Database storage utilization alert

Known Issues:

Internet Explorer 11 not currently supported. For more information https://grafana.com/docs/grafana/latest/installation/requirements/#supported-web-browsers
Application logs are not ingesting into Splunk
ADO-HIDS-Ventech Solutions is the only available organization in HARP

Excerpt StatuscolourGreentitleOperational

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titleColor	#ffffff
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title	Need Help?	Need Help?

CCSQ Support Central: Provides you with multi-program support to submit a new ticket, and track the status of an existing case, incident, or request. No login required. CCSQ Service Central
Phone: (866) 288-8914

For any questions please contact the Service Center by phone, email, or via Slack.
Phone: 1-866-288-8914

(TRS: 711)
Slack: #help-service-center-sos
Email: ServiceCenterSOS@cms.hhs.gov

QNOD Help Slack

: #help-service-center-sos,

Channel:#help-qnod

-dashboardVisit the Post-Consumer Onboarding page

QNOD Request Service Desk: For changes or enhancements to your service submit your request to the QNOD Request Service Desk.

Help Improve our Site: Click here to participate in future user research.

Page History

Versions Compared

Old Version 16

New Version Current

Key

Getting Started

FAQs

QualityNet Operations Dashboard v1.2

QualityNet Operations Dashboard v1.1

QualityNet Operations Dashboard v1.0

Image Added

What is QNOD?

How does it work?

Getting Started

What is Machine Learning and how can it help you?

QNOD Request Service Desk

Completing the Form:

FAQs

QualityNet Operations Dashboard v2.22.0 and AI/ML Enhancements for Version 0.1.0.0:

QualityNet Operations Dashboard v2.21.0

QualityNet Operations Dashboard v2.20.0

QualityNet Operations Dashboard v2.19.0

QualityNet Operations Dashboard v2.18.0

QualityNet Operations Dashboard v2.17.0

QualityNet Operations Dashboard v2.16.0

QualityNet Operations Dashboard v2.15.2

QualityNet Operations Dashboard v2.15.1

QualityNet Operations Dashboard v2.15.0

QualityNet Operations Dashboard v2.14.1

QualityNet Operations Dashboard v2.14.0

QualityNet Operations Dashboard v2.13.0

QualityNet Operations Dashboard v2.12.1

QualityNet Operations Dashboard v2.12.0

QualityNet Operations Dashboard v2.11.0

QualityNet Operations Dashboard v2.10.0

QualityNet Operations Dashboard v2.9.1

QualityNet Operations Dashboard v2.9.0

QualityNet Operations Dashboard v2.8.0

QualityNet Operations Dashboard v2.7.0

QualityNet Operations Dashboard v2.6.0

QualityNet Operations Dashboard v2.5.1

QualityNet Operations Dashboard v2.5.0

QualityNet Operations Dashboard v2.4.0

QualityNet Operations Dashboard v2.3.0

QualityNet Operations Dashboard v1.7.1

QualityNet Operations Dashboard v1.7.0

QualityNet Operations Dashboard v1.6.0

QualityNet Operations Dashboard v1.5.0

QualityNet Operations Dashboard v1.4.0

QualityNet Operations Dashboard v1.3.0

Affected Customers: All QualityNet users.

What are some of the enhancements included in the upgrade?

Known Issues

QualityNet Operations Dashboard v1.2.0

Why is this release happening?

What are some of the enhancements included in the upgrade?

Service Monitoring Changes

Resolved Issues

Known Issues

QualityNet Operations Dashboard v1.1.0

Why is this release happening?

What are some of the enhancements included in the upgrade?

Service Monitoring Changes

Known Issues

QualityNet Operations Dashboard v1.23.2.6

Why is this release happening?

What are some of the enhancements included in the upgrade?

Service Adjustments and Baseline Reconciliation Improvements:

Known Issues

QualityNet Operations Dashboard v1.23.2.5

Why is this release happening?

What are some of the enhancements included in the upgrade?

Known Issues

QualityNet Operations Dashboard v1.23.2.4

Why is this release happening?

What are some of the enhancements included in the upgrade?

Machine Learning Enablement

Service Adjustments and Baseline Reconciliation Improvements

Known Issues

QualityNet Operations Dashboard v1.23.2.3