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CMS’s Information Systems Group (ISG) is in the process of replacing the existing HCQIS Lyris Listserv notification and discussion system with the new GNU Mailman system (referred to as QualityNet Mailer). QualityNet Mailer will be fully integrated within Qualitynet - QNP 2.0 (public access) and H-CMS (administrator access). QualityNet Mailer is a list management system that is used to assist
Note: Private list members must be approved by the List Administrator. |
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For any QualityNet Mailer related questions, Please contact the Ventera Support team via email at ESS_ADO_Support@ventera.com. |
id | QNet Mailer |
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title | Getting Started |
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QUICK START GUIDE
How to Request a Notification or Discussion List
To request a new Notification or Discussion list, follow the process outlined on the new List Request/Fulfillment Process documented below. The following provides a brief description of the process for submitting a request, fulfilling a request, and administering a list.
Submitting a Request
Step 1: Complete the HCQIS Email List Request form by providing the following minimum list criteria:
CMS approver (COR/program lead)- Contact information
- Contact information
- Membership restrictions (for Private list)
Step 2: Send the completed form to ESS_ADO_Support@ventera.com for fulfillment.
Fulfilling a Request
Upon receipt of the List Request form, the ESS QualityNet Mailer team will complete the following steps:
- Verify the minimum criteria are provided and open a Jira ticket.
- Forward the request to the appropriate CMS COR/program lead for approval.
- Create the requested list.
- Advise the designated List Administrator(s) to request the role in HARP.
- Add the list to the Sign Up for Email Updates page on QualityNet.org, making the list available for subscription.
Administering a List
The List Administrator serves as the list manager, disseminating email messages and monitoring the subscriber list. Note that all designated List Administrators must have a HARP ID, which can be obtained at any time by registering at: https://harp.qualitynet.org/register.
A List Administrator User Guide is available on this Confluence page.
title | Resources |
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User Resources
- List Administrator User Guide.pdf
- Initial_ListAdmin_Memo_03122020.docx
- ListAdmin_Memo2_04032020.docx
- ListAdmin_Memo3_05222020.docx
- HSAG_Memo4_052620.docx
Definitions
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Don't have a ServiceNow Account? No problem. You can get the support you need through CCSQ Support Central! CCSQ Support Central: Provides customers with multilevel support. Through CCSQ Support Central you can create new tickets that directly submit to the CCSQ Service Center and track the status of existing tickets. It also provides access to services and information for:
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- CMS approver - must be CMS COR, security official, product owner
- List Administrator - authenticated user (requires HARP account), with privileges to:
- add/remove list members
- approve new list members (private lists)
- create, send email messages to list members (Notification lists)
- HARP ID - established during registration for HCQIS Access Roles and Profile (HARP) account, available at: https://harp.qualitynet.org/register
- List name - typically refers to program/topic; subject to editing (approximately 110-character limit)
- List description - for use on list sign-up page to assist potential subscribers in selection process
- Notification list - available via subscription; for distribution of CMS-approved messages to list members
- Discussion list - available via subscription; any list member may create message, which is distributed to all list members
- Public list - open to anyone, via subscription (available from QualityNet.org) or addition by List Administrator
- Private list - open to defined (restricted) group; membership request approved by List Administrator
title | User Roles and Stories |
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QualityNet Mailer Roles
This chart defines the specific roles within the QualityNet Mailer.
Note: for purposes of the MVP release, the only role presently available is the System Administrator.
Help Desk User Stories
Item
As a
<type of user>
I want to
<perform some task>
So that I can
<achieve some goal>
Feature
Steps for Help Desk Agents
Notes
- Navigate to the QualityNet.org public website (www.qualitynet.org) and select the "Subscribe to Email Updates" button near the top of the page.
- The system will navigate you to the QualityNet Mailer subscription page (https://www.qualitynet.org/listserv-signup).
- The page consists of both Public and Private Lists tabs for selection.
- User selects their desired lists and enters their Name and Email Address.
- User selects the "Submit" button at the bottom of the page.
- If the user selected a Public list, they will automatically be added to the list notification updates. If the user selected a Private list, the List Administrator for the list will either accept/reject their subscription request before the user can receive messages.