id | QNet Mailer |
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title | Getting Started |
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QUICK START GUIDE
How to Request a Notification or Discussion List
To request a new Notification or Discussion list, follow the process outlined on the new List Request/Fulfillment Process documented below. The following provides a brief description of the process for submitting a request, fulfilling a request, and administering a list.
Submitting a Request
Step 1: Complete the HCQIS Email List Request form by providing the following minimum list criteria:
CMS approver (COR/program lead)- Contact information
- Contact information
- Membership restrictions (for Private list)
Step 2: Send the completed form to ESS_ADO_Support@ventera.com for fulfillment.
Fulfilling a Request
Upon receipt of the List Request form, the ESS QualityNet Mailer team will complete the following steps:
- Verify the minimum criteria are provided and open a Jira ticket.
- Forward the request to the appropriate CMS COR/program lead for approval.
- Create the requested list.
- Advise the designated List Administrator(s) to request the role in HARP.
- Add the list to the Sign Up for Email Updates page on QualityNet.org, making the list available for subscription.
Administering a List
The List Administrator serves as the list manager, disseminating email messages and monitoring the subscriber list. Note that all designated List Administrators must have a HARP ID, which can be obtained at any time by registering at: https://harp.qualitynet.org/register.
A List Administrator User Guide is available on this Confluence page.
title | Resources |
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User Resources
- List Administrator User Guide.pdf
- Initial_ListAdmin_Memo_03122020.docx
- ListAdmin_Memo2_04032020.docx
- ListAdmin_Memo3_05222020.docx
- HSAG_Memo4_052620.docx
Definitions
- CMS approver - must be CMS COR, security official, product owner
- List Administrator - authenticated user (requires HARP account), with privileges to:
- add/remove list members
- approve new list members (private lists)
- create, send email messages to list members (Notification lists)
- HARP ID - established during registration for HCQIS Access Roles and Profile (HARP) account, available at: https://harp.qualitynet.org/register
- List name - typically refers to program/topic; subject to editing (approximately 110-character limit)
- List description - for use on list sign-up page to assist potential subscribers in selection process
- Notification list - available via subscription; for distribution of CMS-approved messages to list members
- Discussion list - available via subscription; any list member may create message, which is distributed to all list members
- Public list - open to anyone, via subscription (available from QualityNet.org) or addition by List Administrator
- Private list - open to defined (restricted) group; membership request approved by List Administrator
title | User Roles and Stories |
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QualityNet Mailer Roles
This chart defines the specific roles within the QualityNet Mailer.
Note: for purposes of the MVP release, the only role presently available is the System Administrator.
Help Desk User Stories
Item
As a
<type of user>
I want to
<perform some task>
So that I can
<achieve some goal>
Feature
Steps for Help Desk Agents
Notes
- Navigate to the QualityNet.org public website (www.qualitynet.org) and select the "Subscribe to Email Updates" button near the top of the page.
- The system will navigate you to the QualityNet Mailer subscription page (https://www.qualitynet.org/listserv-signup).
- The page consists of both Public and Private Lists tabs for selection.
- User selects their desired lists and enters their Name and Email Address.
- User selects the "Submit" button at the bottom of the page.
- If the user selected a Public list, they will automatically be added to the list notification updates. If the user selected a Private list, the List Administrator for the list will either accept/reject their subscription request before the user can receive messages.