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titleAbout

About

 
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Matomo is a powerful, open-source web analytics platform designed to give organizations full control over their data while delivering actionable insights to improve online performance. Unlike traditional analytics tools, Matomo prioritizes privacy and transparency, ensuring compliance with data protection regulations like GDPR and CCPA.


The ESS II Team is responsible for the implementation and management of Matomo, ensuring the platform is effectively deployed, configured, and maintained to meet the organization’s analytics and privacy needs. The ESS II Team managing Matomo offers several key benefits:

  1. Expertise and Efficiency
    1. The ESS II Team brings specialized knowledge and experience in deploying and maintaining Matomo. Their expertise ensures efficient setup, optimal configuration, and smooth operation of the platform.
  2. Centralized Support
    1. With a dedicated team, users have a single point of contact for troubleshooting, training, and guidance. This centralized approach streamlines communication and resolves issues faster.
  3. Compliance and Security
    1. The ESS II Team ensures that Matomo aligns with data privacy regulations (e.g., GDPR, CCPA) and organizational policies, reducing risks associated with non-compliance and data breaches.
  4. Scalability and Adaptability
    1. By continuously monitoring and managing Matomo, the team can adapt the platform to meet evolving business needs and scale as the organization grows.


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Discover the synergy between Matomo and the ESS II Team today! ⟶ 


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titleFeatures

Features 

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titleCore Features
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Visitor Analytics

  • Track detailed user activity on your website, such as:

    • Number of sessions

    • Page views and bounce rates

    • Geographic location and devices used

  • Provides insights into user behavior patterns and trends over time.

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 Goal and Conversion Tracking

  • Define key performance indicators (KPIs) to measure success.

  • Set up specific goals, such as:

    • Newsletter sign-ups

    • Product purchases

    • Time spent on a page

  • View detailed conversion rates and optimize strategies to achieve better results.

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Heatmaps and Session Recordings

  • Heatmaps:

    • Visualize how users interact with your website by showing click patterns, scrolling behavior, and engagement hotspots.

  • Session Recordings:

    • Replay user sessions to understand individual user journeys and improve the user experience.

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Custom Reports

  • Create tailored reports based on specific metrics and dimensions.

  • Schedule and automate report generation and delivery to stakeholders.

  • Export reports in multiple formats (PDF, CSV, etc.).

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titleAdvanced Features
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Privacy Features

  • Built-in tools to ensure compliance with GDPR, CCPA, and other privacy regulations:

    • Anonymize IP addresses

    • Offer opt-out options for users

    • Customize data retention settings

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Integration Capabilities

  • Seamlessly integrate with platforms such as:

    • WordPress

    • Google Ads

    • eCommerce solutions (e.g., WooCommerce, Shopify)

  • Use APIs to connect Matomo with custom applications.

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Segmentation

  • Analyze subsets of your audience based on criteria like:

    • Location

    • Device type

    • Referral source

    • User behavior

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Multi-Channel Attribution

  • Understand the impact of multiple touchpoints on conversions.

  • Assign value to each channel (e.g., email, social media, direct traffic) to optimize marketing efforts.


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titleWhy Use Matomo in the Workplace?

Matomo is a powerful analytics solution that benefits workplaces by providing actionable insights, ensuring privacy compliance, and fostering data-driven decision-making. Here are the key reasons why workplaces should adopt Matomo:

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titleData Ownership and Privacy

Matomo allows organizations to maintain full ownership of their data, ensuring sensitive information is never shared with third parties. Additionally, it offers built-in tools to comply with data privacy regulations such as GDPR, HIPAA, and CCPA, making it an ideal choice for workplaces handling confidential data.

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titleCustomizable Reporting

Matomo enhances collaboration by allowing cross-functional teams to share dashboards, reports, and insights. Its user-friendly interface ensures that employees of varying technical expertise can effectively leverage analytics to improve their work.

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titleCollaboration and Accessibility

Matomo enhances collaboration by allowing cross-functional teams to share dashboards, reports, and insights. Its user-friendly interface ensures that employees of varying technical expertise can effectively leverage analytics to improve their work.

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titleEnhanced Productivity

By analyzing user behavior and website performance, teams can identify bottlenecks and areas for improvement. Marketing, sales, and product teams can also use multi-channel attribution to optimize campaigns and boost return on investment (ROI).


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titleGetting Started

Requesting Matomo Access

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titleResources

Resources

                           

   

        


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titleFAQs

FAQs


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titleNeed Help ?

There are several avenues of support available to you:

  • ServiceNow Service Portal: Intended only for CMS employees and contractors. The portal provides self-service options for the following:
    • Reporting Incidents, such as Security Incidents
    • Submitting Service Requests for tools or services offered to the QualityNet community
    • Providing Approvals
    • Accessing internal Knowledge Base articles. 

  • Service Center: For technical assistance with any account related issues, please contact the Service Center at:





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