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titleAbout

About

Matomo is a powerful, open-source web analytics platform designed to give organizations full control over their data while delivering actionable insights to improve online performance. Unlike traditional analytics tools, Matomo prioritizes privacy and transparency, ensuring compliance with data protection regulations like GDPR and CCPA.

The ESS II Team is responsible for the implementation and management of Matomo, ensuring the platform is effectively deployed, configured, and maintained to meet the organization’s analytics and privacy needs.  

Benefits:

  • Full Data Ownership and Privacy Compliance
  • Customizable and Flexible Analytics
  • Comprehensive Insights Without Data Sampling
    • Enhanced User Experience Tools

    The ESS II Team managing Matomo offers several key benefits:

    1. Expertise and Efficiency
      1. The ESS II Team brings specialized knowledge and experience in deploying and maintaining Matomo. Their expertise ensures efficient setup, optimal configuration, and smooth operation of the platform.
    2. Centralized Support
      1. With a dedicated team, users have a single point of contact for troubleshooting, training, and guidance. This centralized approach streamlines communication and resolves issues faster.
    3. Compliance and Security
      1. The ESS II Team ensures that Matomo aligns with data privacy regulations (e.g., GDPR, CCPA) and organizational policies, reducing risks associated with non-compliance and data breaches.
    4. Scalability and Adaptability
      1. By continuously monitoring and managing Matomo, the team can adapt the platform to meet evolving business needs and scale as the organization grows.


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    titleFeatures

    Features 

    Core Features

    • Visitor Analytics: Track user activity on your website, including sessions, page views, and bounce rates.

    • Goal and Conversion Tracking: Define and measure success metrics.

    • Heatmaps and Session Recordings: Visualize user interactions.

    • Custom Reports: Create and schedule tailored reports.

    Common Integrations

    • WordPress Plugin

    • Google Ads Tracking

    • eCommerce Platform Compatibility (e.g., WooCommerce, Shopify)


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    titleGetting Started

    Requesting Matomo Access

    Step 1: 

    Step 2: 




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    titleResources

    Resources

                   


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    titleFAQs

    FAQs


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    titleNeed Help ?

    There are several avenues of support available to you:

    • ServiceNow Service Portal: Intended only for CMS employees and contractors. The portal provides self-service options for the following:
      • Reporting Incidents, such as Security Incidents
      • Submitting Service Requests for tools or services offered to the QualityNet community
      • Providing Approvals
      • Accessing internal Knowledge Base articles. 

    • Service Center: For technical assistance with any account related issues, please contact the Service Center at:







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