OverviewHuman-Centered Design (HCD) is the process we use to understand the people for whom we are writing policies and creating programs and services for at CMS. The successful practice of HCD means we are meeting the mission of CMS: "to ensure that the voices and needs of the populations we represent are present as the agency is developing, implementing, and evaluating its programs and policies." HCD is part of ISG's mission, but it can be applied to any type of work at CCSQ, including products, services, and even policy. Foundational Learning Path (FLP): Completion of this required introductory course is the first part to achieving HCD proficiency and effectiveness. Following the six-step HCD process that we use at CMS, the training workshop will introduce you to HCD and reinforce knowledge with activity-based group learning. - Duration: 2 Days / 4 hours = total 8 Hours
- Level: Beginner
- Prerequisites: None
- Attendee types: Everyone
- Class type:Remote w/ interactive and collaborative exercises.
- Objectives: After attending the remote training, attendees will have an introductory understanding of HCD and some basic HCD methods/activities that can be applied to their role at CCSQ.
- Speaking the same language as contractors to improve oversight.
- Provides immediate, actionable tips and improves team collaboration and ideation.
Upcoming Sessions: Contact us at HCD@cms.hhs.gov for questions about the training. | 
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