Page History

Horizontal Navigation Bar

Horizontal Navigation Bar Page

title	About

Lucidspark isa virtual whiteboarding tool. With Lucidspark’s intuitive canvas, your team can collect and organize ideas — and then turn them into action. Lucidspark makes it easy to create a canvas from scratch or from a template, customize it to your liking, collaborate with your team, and put your ideas to work.

Facilitate effective meetings, planning sessions, and workshops with the right balance of structure and flexibility.
Ideate in real time with teammates.
Provide feedback, organize and vote on your team’s ideas, and create action items.

Note: Lucidspark is currently in pilot mode and only available to a limited number of groups. More information on expanded availability will be posted here when it is released to the entire community

Horizontal Navigation Bar Page

title	Getting Started

Coming Soon!

Horizontal Navigation Bar Page

title	Resources

Resources

Horizontal Navigation Bar Page

title	FAQs

FAQs

Panel

borderColor	#254b78
titleColor	#ffffff
borderWidth	1
titleBGColor	#254b78
borderStyle	solid
title	General

Expand

title	What is Lucidspark?

Lucidspark is a virtual whiteboard where teams connect and convey their greatest ideas to light. The goal is to allow teams to brainstorm and share their ideas through teamwork and better organization.

Expand

title	What is Lucidchart?

Lucidchart is a web-based collaborative diagramming application that allows you to create and share technical diagrams. It also allows you to import environment information directly from sources such as AWS, and will automatically generate diagrams from that data. The goal is to allow teams to propel and visualize business ideas with clarity, collectively, and swiftly.

Panel

borderColor	#254b78
titleColor	#ffffff
borderWidth	1
titleBGColor	#254b78
borderStyle	solid
title	Navigation

Expand

title	How to navigate in Lucidspark?

Pan: Right click + drag

Zoom with trackpad: Pinch fingers

Zoom with mouse: Press spacebar + scroll wheel

Expand

title	How to navigate in Lucidchart?

Mouse: Hold space key down + scroll wheel

Trackpad: Pinch two fingers

panel

Panel

borderColor	#254b78
titleColor	#ffffff
borderWidth	1
titleBGColor	#254b78
borderStyle	solid
title	Working in Lucidspark

Expand

title	Can I link one part of the board to another?

Not at this time, Lucid is looking into this as a future enhancement.

Expand

title	How to create breakout boards?

To create a new Breakout Board:

Selectthe Breakout Board icon from the Primary Toolbar.
Click the tile to “Add new breakout”.

A Breakout Board will be automatically labeled. To rename a board, join the board you’d like to update and type the new title in the upper left-hand corner.

Expand

title	How to manage board participants?

To start the breakout session, select Start Breakout. The Breakout Boards panel will become visible to all participants and they'll be able to select a board to join, which will send them to a separate Lucidspark board.

You can also share a direct link to a Breakout Board. You can do this by selecting Copy direct link from the three-dot menu in the Breakout Board panel and from within a Breakout Board by selecting in the upper-right corner.

Note: Shareable Links will need to be enabled from the Main Board's Share settings to allow creation of and access to direct links.

Screen_Shot_2022-03-30_at_12.06.17_PM.png

When the session is over, select Call Back to bring everyone back to the Main Board. Participants can also navigate back to the main board themselves at any time by clicking in the upper-left side corner.

Expand

borderColor	#254b78
titleColor	#ffffff
borderWidth	1
titleBGColor	#254b78
borderStyle	solid
title	Working in Lucidchart

title	How do I manage breakout boards?

Add a Note to a Shape

To add a note to a shape, right click on the shape and select “Add Note” from the dropdown.

Note Icon on Shape

After adding a note to a shape, you will see note_icon Image Addedthe note icon on the top right corner of the shape. If you click on the note icon, it will show the note you added.

Delete a Note from a Shape

To delete a note from a shape, right click on the shape and select “Delete Note” from the dropdown.

Expand

title	How do I join a breakout board?

Expand

title	How to create breakout boards?

To create a new Breakout Board:

SelectImage Modifiedthe Breakout Board icon from the Primary Toolbar.

Click the tile to “Add new breakout”.

A Breakout Board will be automatically labeled. To rename a board, join the board you’d like to update and type the new title in the upper left-hand corner.

Hover your cursor over the board you’d like to join.
Click Join.
Image Added
Select Image Added in the upper left-hand corner of your canvas when you’re ready.

You can also join a Breakout Board by clicking a direct link the facilitator or another participant has shared with you.

Expand

title	Where can images be attached?

You have multiple options when managing Breakout Boards. To access this menu, hover over a board’s tile and select the three-dot menu.

Screen_Shot_2022-03-30_at_11.30.13_AM.png Image Added

With this menu you can:

Join a board to participate
Rename a board to customize its title
Copy direct link to share with participants
Duplicate a board
Insert all content of a Breakout Board to the Main Board
Delete a board

A few tips

Anyone on your Enterprise account with edit permissions to a board can create Breakout Boards.
View-only users can join and view Breakout Boards.
Guest Collaborators and free users can participate in existing Breakout Boards.
Participants will only see collaborators for the Breakout Board they are in.
You can move over specific shapes from the Breakout Board to the main board.
- To add a single shape, copy the shape and paste it in the Main Board.
- To select multiple shapes, hold the Shift key while selecting shapes to copy, then paste in the Main Board.
You can also add all content of a Breakout Board to the Main Board by dragging and dropping the thumbnail of a board from the Breakout Board panel onto the canvas.

Expand

title	How do I add web link in Lucidspark?

To add a web link to an object:

Select a shape.
Click the link icon from the Context Toolbar.
Paste the URL and click Apply.
To change the shape to display a preview of the linked content, select Convert to Link Preview.

Screen_Shot_2022-01-21_at_2.54.55_PM.png Image Added

Link Preview

If you convert to Link Preview, a separate shape containing a thumbnail will be populated. You may see the following options in the Context Toolbar for the thumbnail:

Image AddedRefresh the thumbnail image(s)
Image AddedImage AddedNavigate thumbnails will appear as arrows that will allow you to switch between the images, if there are more than one
Image AddedExtract thumbnails to extract the thumbnail image(s)
Image AddedExpand view if there is an iframe to display

Add a Web Link to text

To add a web link to specific text (whether in a text box or on an object), highlight the portion of the text that you would like linked and then follow the steps explained above — select the link icon from the Context Toolbar, paste in the URL, and hit “Apply.”

A blue line will appear under the selected text to indicate that a web link has been applied.

Image Added

Trigger the Link

To trigger the link and open the linked webpage on a PC, press Shift + Ctrl and then click on the object or text that you applied a web link to. If you are using a Mac, press Shift + Command and then click on the object or text.

These instructions will also appear on your board if you hover over/click on an object that has a web link attached to it.

Image Added

Panel

borderColor	#254b78
titleColor	#ffffff
borderWidth	1
titleBGColor	#254b78
borderStyle	solid
title	Working in Lucidchart

Expand

title	How do I edit and format text?

Select text

Learn how to quickly highlight a specific portion of text so that it becomes editable.

Click once on a text box or shape containing text to select it.

Double-click an object containing text to select all of the text within the object and enter text editing mode.

Click once on the object to un-select the text and remain in text editing mode.

Set style and format

Screen_Shot_2022-05-02_at_1.37.44_PM.png Image Added

Customize the appearance of text in a diagram from the formatting bar. From here you can:

Apply text style
Image Added

Change font
Image Added

Increase and decrease font size
Image Added

Bold, Italicize, and Underline text
Image Added

Change text colorImage Added

Adjust text alignmentImage Added

Access Text OptionsImage Added
Image Added

From the Text Options menu, you can:

Add Strike through text Image Added
Convert text to Subscript Image Added
Convert text to Superscript Image Added
Adjust the amount of space between each line of text
Image Added
Convert lines of text to Bullets and Lists
Image Added
Adjust left, right, before, and after indent
Image Added
Adjust text padding
Image Added
Rotate text 90˚ counter-clockwise
Image Added

Add shadow to text

Select text on the canvas.
ClickImage Addedthe Shape Options icon.
Select Shadow.
Toggle on “Shadow”.
Image Added
Note: you can adjust shadow distance, blur, color, and angle from this window.

Add more lines of text

Create new lines of text using these keyboard shortcuts.

Add line breaks: Press “Enter” to add a break between lines of text within a text box or Command/Ctrl + Enter to add a break between lines of text within a shape.
Add a new bullet: Press Command/Ctrl + Enter to add a new bulleted line.
End a bulleted list: Press Shift + Enter to start a new line of text without a bullet.

Add and upload fonts

Lucidchart offers many additional fonts to the ones that initially appear in the drop-down menu of the formatting bar.

Add fonts

Select an object containing text.
Click the font drop-down menu.
Select Manage fonts at the bottom of the menu to open the font manager.
Toggle on fonts you want to add.
Click Done to add the selected fonts to the font drop-down menu.

Upload fonts

You can upload your own fonts as TTC, TTF, or OTF files. Once you are in the font manager, you can upload fonts by following these steps:

Click Upload font in the bottom left.
Select a font file from your computer.

You can also drag and drop one or more font files onto the font list.

Click Upload to add the fonts to the font drop-down menu.

Note: Fonts used in your diagrams are automatically shared with your collaborators.

Text editing options

Lucidchart’s text editing options can help you maintain accuracy and consistency with your diagram’s written content. To access text editing options, select “Edit” from the formatting bar and scroll to the bottom of the menu.

Screen_Shot_2022-05-02_at_12.44.15_PM.png Image Added

From this menu you can:

Enable Spell Check
- This option underlines any misspelled or unrecognized words in red.

Change Spell Check Language

- Select this option and choose a language from the drop-down menu to change the spell check language of your document.
Use Find & Replace
- Select this option or press command/Ctrl + F to pull up the Find & Replace window. Type the string that you want to replace in the “Find” text box and the replacement string in the “Replace with” text box, then click Replace or Replace all.
  Image Added

Expand

title	Where can images be attached?

You can attach images to shapes, groups, lines, or pages. You can apply them anywhere you can create custom data.

Expand

title	How can I attach images or notes in my chart?

Select Where to Attach Image on Editor

Select the Shape, Line, Page, etc. that you wish to attach an image to. Your image with be attached to whatever you have selected, be it a page or a shape.

Locate the Attach Images feature

The Attached Images feature can be found in the menu on the right hand side of the editor.

Click on right_hand_menu_icon Image Addedthe menu icon to open up the options and upload Attached Images.

Upload images into the Attach Images section

You can attach images via the (+) icon, by clicking ‘Choose a file’, or by dragging & dropping a file into the Attach Images section.

attached_images Image Added

Supported file types are: .bmp, .gif, .jpeg, .jpg, .png, .jpe, .tiff, .tif, .psd, .ai, .pdf, and .svg

Note: Since PDFs will be attached as an image, only the first page of the PDF will be attached.

Attach Image Icon on Shapes

If you attach an image to a shape, you will see attach_image_icon Image Added the image icon on the right upper corner of the shape.

Expand

title	How do I preview, rename or delete attached images?

Preview an attached image

Click on the thumbnail of an attached image to open a larger preview. If multiple images are attached, you can use the arrow buttons on either side of the preview to navigate through the images.

Rename or delete an attached image

To rename or delete an attached image, start by hovering over the thumbnail of the attached image to see the (...) more menu.

From there, select ‘Rename’ to edit the display name of the image, or select ‘Delete’ to delete the image from the selected object.

Image Added

Note: Deleting an Attached Image from a shape does not remove the image from the image manager.

Expand

title	How can I reuse shapes with attached images?

Anyone you share the document with has the ability to see the Attached Images or Notes. This includes view/comment only users, who can view Attached Images or Notes via on-canvas icon and image preview.

Expand

title	How to manage board participants?

To start the breakout session, select Start Breakout. The Breakout Boards panel will become visible to all participants and they'll be able to select a board to join, which will send them to a separate Lucidspark board.

Image Removed

You can also share a direct link to a Breakout Board. You can do this by selecting Copy direct link from the three-dot menu in the Breakout Board panel and from within a Breakout Board by selecting Image Removed in the upper-right corner.

Note: Shareable Links will need to be enabled from the Main Board's Share settings to allow creation of and access to direct links.

Screen_Shot_2022-03-30_at_12.06.17_PM.png Image Removed

When the session is over, select Call Back to bring everyone back to the Main Board. Participants can also navigate back to the main board themselves at any time by clicking Image Removed in the upper-left side corner.

Image Removed

Panel

borderColor	#254b78
titleColor	#ffffff
borderWidth	1
titleBGColor	#254b78
borderStyle	solid
title	Access

Coming Soon!

Panel

borderColor	#254b78
titleColor	#ffffff
borderWidth	1
titleBGColor	#254b78
borderStyle	solid
title	Need Help ?

CCSQ Support Central: Provides you with multi-program support to submit a new ticket, and track the status of an existing case, incident, or request. No login required. https://cmsqualitysupport.servicenowservices.com/ccsq_support_central

ServiceNow Service Portal: Intended only for CMS employees and contractors. The portal provides self-service options for internal customers to report Security Incidents, submit Service Requests for tools or services offered to the internal QualityNet community, report an Incident, provide Approvals, or access internal Knowledge Base articles. The portal enables internal customers to track the status of tickets and requires a login. https://cmsqualitysupport.servicenowservices.com/sp_ess

Service Center: For any Lucidspark related questions or questions relating to content on the QualityNet website, Please contact the Service Center.
- Phone: (866) 288-8914 (TRS:711)
- Slack: #help-service-center-sos
- Email: ServiceCenterSOS@cms.hhs.gov
- Hours of Operation: 24/7

...

Versions Compared

Old Version 7

New Version 8

Key

Resources

FAQs

Link Preview

Add a Web Link to text

Trigger the Link

Select text

Set style and format

Add more lines of text

Add and upload fonts

Text editing options

Coming Soon!