Ultimately there are some problems that we cannot solve but understanding the scope of what we can control through our work allows us to serve others in a more meaningful way. 

As professionals who deploy products and services for our customers, how often do we stop and make decisions to prune or simplify? Is the deck stacked against this behavior?  

Try your hand at deciding what is fact and what is fiction in this interactive quiz about the practice of human-centered design.

It is essential and mandatory that CCSQ comply with the PRA when applying human-centered design (HCD) processes and methodologies. However, the PRA should not limit HCD best practices to improve the customer experience.