Image AddedHCD IN ACTION: My Journey into Hospice Care for Empathy Building
Ultimately there are some problems that we cannot solve but understanding the scope of what we can control through our work allows us to serve others in a more meaningful way. Read more...
As professionals who deploy products and services for our customers, how often do we stop and make decisions to prune or simplify? Is the deck stacked against this behavior? Learn more...
A 5-step process for creating empathy maps that describe user characteristics at the start of a UX design process. Click to watch video. Originally published by NNg
Resources for Navigating HCD & the Paperwork Reduction Act
It is essential and mandatory that CCSQ comply with the PRA when applying human-centered design (HCD) processes and methodologies. However, the PRA should not limit HCD best practices to improve the customer experience. Learn more...
Join us for a case study of how the recently centralized Quality Payment Program’s (QPP) human-centered design team learned to be effective by scaling and streamlining the research processes. Click here to register for this event. To learn more about the CCSQ HCD Community of Practice, visit our information page.