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Creators and change-makers often need support and expertise beyond their team. The Human-Centered Design team works one-on-one with individuals and teams who want guidance, coaching, and feedback.

We not only help find solutions, we teach people the skills needed to sustain changes. We do this through an integrated blend of learning and project-based, hands-on experiences.

Our driving principles for this work are to:

• Improve policies, products, and services through the critical involvement of customers in the creative problem-solving process
• Grow organizational knowledge of how to implement the HCD process and to address future challenges
• Increase staff capacity to implement the HCD process
• Become a knowledge leader on the HCD process and understand your users deeply, how well your program serves them, and where there are opportunities for better service delivery

If you’re interested in partnering with the HCD team, please send an email to: hcd@hcqis.org

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