World Usability Day unites individuals and communities across the globe to focus on our shared intent: usable products. The day is meant for celebration of our successes thus far in the creation of products and services that are easy to use, and to shine a light on the importance and impact of designing for trust, ethics, and integrity.  

3rd Annual CCSQ World Usability Day 

The Information Systems Group within the Center for Clinical Standards and Quality (CCSQ) strives to design, build, and continuously improve human-centered and innovative products, services, and policies to advance quality initiatives. In keeping with this mission, CCSQ will celebrate its 3rd Annual World Usability Day on November 10, 2021. 

Design of Our Online World

This year’s theme is Design of Our Online World: Trust, Ethics, and Integrity. With this theme, we seek to examine online products and design systems that are helping us to stay connected, learn, and grow in these transformational times. We also aim to address critical issues such as dark patterns and ethical design, designing for trust, and diversity, equity, and inclusion.  

Engaging Speakers and Timely Topics

CCSQ will welcome a diverse group of speakers to share their knowledge and insights during a virtual event with an open-house format. Highlights include: 

• Carol J. Smith from Carnegie Mellon University will explore trust and how UX practitioners can define and measure it in the keynote presentation, Navigating the Complexity of Trust.
• Cupid Chan with Pistevo Decision will explore trust, ethics, and integrity as he outlines complex considerations with AI and the latest in Federated Learning during a morning plenary, In What We Trust? 
• Hunter Whitney with eSimplicity and Mehlika Toy, Ph.D. with Stanford University School of Medicine will present a case study about Hepatitis B, patient-centered tools, and non-compliance from the patient perspective in the afternoon plenary, Losing Patients: Trust, Compliance, and the Patient Journey. 
• Morgan Taylor with the Customer-Focused Research Group will share an overview of their work across CMS and how it informs policymaking during their session, Customer Engagements with Human-Centered Design. 
• Rob Fay with Tantus Technologies will moderate a panel discussion, Eroding and Rebuilding Trust: What We Can Learn from Dark Patterns and Selfish Design, to explore examples of bad design and how empathy-driven design can build trust in government products and services. 
• Lesley Humphreys with Bellese Technologies and Fan Huang with Ad Hoc will present a case study, Accessible Insights: Democratizing User Research with Jira and Confluence, about creating a research repository accessible to many CCSQ programs.
• Edward F. O'Connor with ManTech International will help attendees spot ethical issues in data visualizations and review practical examples to address or mitigate harmful impacts: Your Chart is a Bigot: Ethical Data Visualization in Public Health.
• Julie Stromberg with Fearless will detail how content strategy and tools contributed to building trust within a digital experience for The Center for Medicaid and CHIP Services (CMCS) in a case study, Content Strategy: Building Trust Through Thoughtful Communication.

Check out our speakers and session schedule to learn more. 

Earn Required Training Credits 

ISG Federal employees can use CCSQ World Usability Day as a direct contribution to spend 5% of their time, approximately 8 hours per month, on self-education. Management review and approval of training attendance must occur before registration. After attendance, ISG Employees can self-attest to their attendance and education hours and will record those hours on the ISG Education Connection Training Tracker. 

HCD Center of Excellence 

CCSQ’s World Usability Day is produced by the HCD Center of Excellence. The HCD CoE is an organization that impacts the way CCSQ delivers policy, products, and services to its customers. Through the provision of education, support, and resources, we promote the continued implementation and use of HCD best practices.