LACE Program Increment 6 Accomplishments

Objectives:

• LACE Explained: OKR
• Business Agility request e-mail
• Global enterprise Dashboard updates 
• HQR
• Integrate HQR program into dashboards

Value Delivered:

• LACE successfully facilitated HQR Customized training for 24 attendees from Division Leaders to Policy-makers. LACE was praised and received positive feedback from Discussions and interactions on the topics covered: PI Planning, Roadmaps, and Backlog Management
• LACE supported Explore Digits in their first PI Planning preparation by sharing templates and resources. Team Objectives Business Value Worksheet was added set business value for PI Objectives in PI Planning. 
• A new scope Service request from QMVIG came into our intake Jira for coaching support. The team met with QMVIG LOB to prioritize the request in our team backlog 
• LACE worked on continuing Feature Ownership practices and the decomposition of stories against our committed PI Plan and Objectives
• LACE Explained OKR was successfully completed with 5 participants out of 6
• Integrated HQR Program to the CCSQ Program Dashboard so that we can begin data validation
• Validated the Current Program Backlog Composition and Current Program Backlog Health reports

Objectives:

• Craft and schedule communications for the Psychological Safety COP on 11/17.
• Finalize COP delivery content and confluence page content 
• LACE Explained: DevOps
• HQR PI Planning Observations
• IQies action items for inter-team collaboration
• Business Agility Workshop course catalog page
• HQR report validation

Value Delivered:

• LACE Explained: DevOps was successfully completed with 3 participants out of 5
• Completed Preparation for upcoming CCSQ LACE CoP on Psychological Safety. All session materials have been published in Confluence, upcoming Events, and registration page. The communication plan has been well defined in preparation for upcoming  Safety.
• Started the CCSQ PI planning observation process with the HQR PI Planning event and recording feedback that is the basis for checklists for future PI events
• IQIES: Action items to address the inter-team communication & collaboration challenges have been successfully completed, and now the CoE is ready to create a Coaching engagement plan.
• Validated HQR data on the CCSQ Program Dashboard for the 'Features in Status on PI Start Dates' chart.
• The LACE created a course catalog page for the Business Agility Workshop

Objectives:

• D & A PI Planning
• Data validation and documentation process for adding new programs (Dashboards)
• Business agility Survey Questionnaire 
• Create checklist for PO Sync and SoS
• Executive summary for LACE & HCD
• Designing Communications for Slack & e-mail for upcoming CoP

Value Delivered:

• Addition of workflows and Jira board configurations to enterprise standards documentation
• Identification of human processes and automations to reduce or eliminate CCSQ Program Dashboard O&M (for the LACE, anyways)
• Defined CCSQ Program Dashboard configurations for the addition of new programs
• PO Sync and Scrum of Scrums Checklists are successfully completed and are ready to be used for the program observations
• The LACE created a Business Agility Workshop intake survey for any team requesting this workshop. This questionnaire will help the LACE know more about the team to better prepare for the workshop 
• Attended the Data & Analytics Program PI Planning, documented observations, and shared with the RTE.
• Created a PI Planning observation checklist that can be used for future PI's.
• Validated the HQR Program data on the 'Features Started and Closed per PI' report in the CCSQ Program Dashboard.
• LACE and HCD have worked on an executive summary of services, and pillars along with ranking priorities in preparation for leadership meeting 
• Slack communications for the upcoming LACE CoP have been created.

Objectives:

• HCD ceremony observation (Review & Refinement)
• Post-survey engagement for program analysis
• iQIES draft Coaching Engagement Plan
• Business Agility workshop deck preparation 
• Follow-up on program request 
• Documenting dashboard specific work item management practices
• Ongoing data validation for HQR dashboards
• Change display of aggregated team data on program dashboard 

Value Delivered:

• LACE attended this week's HCD ceremony observations (Iteration Review & Iteration Refinement) sessions and captured observation notes in preparation for documenting recommendations to HCD: Scrum Ceremonies Observations
• The draft questions for the program Analyst phase of the post-survey engagement are completed. Since the questions are generic enough, they might be used for the other phases of the post-engagement survey
• The LACE developed a deck for the Business Agility Workshop preparation meeting. This deck includes more details about the workshop, pre-workshop communication, and resources that will help teams prepare for the workshop 
• iQIES draft coaching plan is completed. The next step is to present it to iQIES CMS leadership, collect their feedback before starting with the implementation.
• LACE and HCD met this week to synchronize priorities and collaboration in this PI for work and to shared dependencies and upcoming focus areas. 
• LACE followed up on the program request for QMVIG and met with both Reid and Bridget to share an overview of the Lean-Agile Center of Excellence and the Services available to assist QMVIG and its divisions.
• Validated the Feature Cumulative Flow report on the CCSQ Program Dashboard for the HQR Program.
• Increased accuracy of dashboard results by making an adjustment to Program PI Date on the CCSQ Program Dashboard
• Updated Images to reflect the current state of the dashboard and added relevant work Item management information to 4 reports the CCSQ Dashboard Support Pages and included reference to the corresponding practices on the CCSQ Program Dashboard
• Changed visual display of aggregated team reports to show multiple PI's of data rather than one at a time.

Added stories:

3 Pts LACE-3765- https://qnetjira.cms.gov/browse/LACE-3765

3 Pts LACE- 3767 - https://qnetjira.cms.gov/browse/LACE-3767

2 Pts LACE-3770 - https://qnetjira.cms.gov/browse/LACE-3770

3 Pts LACE-3735 - https://qnetjira.cms.gov/browse/LACE-3735

Objectives:

• LACE Explained: Kanban
• Assist community with OKR Authoring
• Identify topic and Develop content and exercises for the LACE 2023 First Quarter COE
• QPP RTE Transition
• Communication e-mail for Business Agility/Questionnaire
• HCD Sprint Planning Observation
• HQR report validation
• Create post engagement survey

Value Delivered:

• LACE Explained: Kanban was successfully completed with 100% attendees (4) and great engagement
• The LACE created an email for the Business Agility survey questionnaire. This e-mail includes a link to the survey, description of survey, and deadline of submission that will be sent to any team registered for the workshop to know about the team
• LACE facilitated the Objectives and Key Results (OKR) Clinic this week and help new members of the CCSQ Community improve OKR's & identify key results. 
• LACE observed HCD Sprint Planning session and captured some observation notes into confluence as we are preparing to document and present our findings to HCD Team. 
• QPP RTe transition plan this week as well as coordination in preparation of QPP PI Planning event this month and PI planning readiness support from LACE.  
• Validated the Work Delivered by Category per PI report for all programs ensuring CCSQ Program Dashboard data accuracy.
• Post-engagement survey is completed and ready to be used after our service offering
• Identified topic and developed content outline and activities for the LACE 2023 First Quarter COE, "Measuring the Enterprise"

Backlog stories:

3Pts LACE-3584 - LACE-3584 - Getting issue details... STATUS  

Objectives:

• We are providing a standardizing process to see trends against the enterprise
• Reflect on iQIES Program Management and Operations with the goal of improving transparency and communications across the program
• Creating awareness for ways LACE can support the CCSQ community to accelerate program and product delivery
• Finish validation of HQR Program to CCSQ Dashboard
• Creating a communication e-mail for the Business Agility workshop preparation meeting to help teams begin preparing for the early phases of the workshop
• Coach the LACE Explained: Organizational Quality practices to instill knowledge 

Value Delivered:

• Team and Program level checklists are available as Confluence templates to support the standardizing processes within the enterprise
• LACE Facilitated a Retrospective with the iQIES Leadership Team in an effort to bring cross-functionality and improvement action items on communication gaps and roles and responsibilities improvements. 
• The team met with Brandy and reviewed proposed Enterprise Engagement Strategic ideas for Q1 2023 to insert ourselves closely with Leadership Team Enterprise Engagement Strategic Planning & Development
• HCD Program Coaching recommendation draft plan has been created and will be present it to HCD team next iteration: HCD Recommendation Plan - Lean Agile Center of Excellence - QualityNet Confluence (cms.gov)
• LACE/ HCD Met on 10 Nov 2022 to compare training models and customized ideas for collaboration using HCD Prioritization Techniques (Kano Model) and Personas.  
• The business Agility Workshop communication plan email has been documented here: LACE: Business Agility Workshop Communication Plan
• LACE Facilitated LACE Explained: Organizational Quality Practices this week to help bring awareness to the CCSQ Community on practices. 
• Created LACE Services confluence space to showcase awareness for ways LACE can support the CCSQ community to accelerate program and product delivery for the following areas:
  
  • Program Optimization
  • Product Management
  • Team Performance Optimization
  • Business Agility Transition

Backlog stories:

3Pts LACE-3584 - LACE-3584 - Getting issue details... STATUS  

Objectives:

• Creating awareness for ways LACE can support the CCSQ community to accelerate program and product delivery.
• Increasing visibility into the enterprise programs by adding HQR to the CCSQ Program Dashboard enabling the enterprise to see trends for 3 of the largest programs in CCSQ.

• Helping the HCD Team elevate their Agility practices to support continuous improvement by defining recommendations based on our observations.

• Identifying speakers and preparing content for a community discussion early next year, to create interest in collecting the right data and improving decision-making across the enterprise.
• Attend QPP PI Planning to observe and provide recommendations to improve QPP PI Planning events in the future.
• To support the cultural change needed for the next steps of the enterprise transformation, the LACE will create and facilitate a conversation in the CCSQ Community to increase awareness of how psychological safety impacts happiness, creativity, and productivity. 

Value Delivered:

• LACE participated and observed QPP PI Planning (20) and recorded some observations with RTE in confluence: PI Planning Observations SOP (old) and will be discussing some improvement areas and opportunities in the next iteration.
• LACE Facilitated our new Psychological Safety Community of Practice with 34 registrants from the CCSQ Community. Value delivery by bringing the community together, sharing experiences and challenges, and using techniques and data to empower and foster a healthy environment for innovation and success within the workplace: LACE CoP: Psycological Safety recording (internal use)
• LACE supported IQIES with 2nd part of retrospective preparation with Karen Wheeler and provided some recommendations for better outcomes from Leadership participants and action items for effectiveness. 
• Increased visibility into the enterprise by completing the addition of the HQR Program to the CCSQ Program Dashboard enabling the enterprise to see trends for 3 of the largest programs in CCSQ.

Added:

Backlog stories: 14 PTs

3 Pts LACE-3712 LACE-3712 - Getting issue details... STATUS

5 pts LACE- 3724 LACE-3724 - Getting issue details... STATUS

2 PTS LACE-3728 LACE-3728 - Getting issue details... STATUS

2 PTs LACE-3777 LACE-3777 - Getting issue details... STATUS

2 Pts LACE-3787 LACE-3787 - Getting issue details... STATUS  

Objectives:

• Creating awareness for ways LACE can support the CCSQ community to accelerate program and product delivery
• Helping the HCD Team elevate their Agility practices to support continuous improvement by defining recommendations based on our observations
• Identifying speakers and preparing content for a community discussion early next year, to create interest in collecting the right data and improving decision-making across the enterprise

Value Delivered:

• Created LACE Services confluence space to showcase awareness for ways LACE can support the CCSQ community to accelerate program and product delivery for the following areas:
  
  • Professional Education Services Category Page
  • Collaborative Learning Experiences Service Category Page
• Defined observation-based recommendations for the HCD team to elevate their Agility practices to support continuous improvement

Objectives:

• Create awareness in CCSQ community about SAFe POPM Certified Training and how the roles of Product Management and Product Owner are essential for the success of a program improvement and operations
• Add work item management info on "PI report" and "PI start report" for All Art Teams chart so that teams/programs can better understand reports 
• Support the HCD team in their continuous improvement by creating a presentation to share the findings and recommendations 
• Add Program and Product Delivery to our Service Offering Page, and Professional Journey Support to our Service Offering Page. This will provide the Community with the ability to understand LACE services. 

Value Delivered:

• Identified QMVIG Program needs from the Director of DQM division and his team about introducing "Customized Agility Foundations" training for the QMVIG Division (20-30) people with target delivery day at the end of January.
• QPP RTE transition plan completed: QPP PI Planning: November 16-17, 2022  
• LACE Facilitated SAFe POPM (Product Management and Product Owner) Scaled Agile Certified training elevating Product knowledge across programs in CCSQ
• Successfully initiated the "CCSQ Onboarding Training Deck" by creating the Learning Objectives for Agility in CCSQ Onboarding Training. This work will enable the team to get started for 16 Dec 2022 TERP Team (Onboarding training)
• Findings and recommendations are completed and ready to be shared with the HCD team in support of their continuous improvement journey
• The LACE added work item management information on "PI report" and "PI start report" for all ART teams on the Program Dashboard description page in confluence so that teams/programs can better understand reports. 

Objectives:

• Providing a Study Hall for SAFE POPM to equip participants who desire assistance
• Providing the LACE Explained: Program Backlog Management 
• Deliver Training to assist programs onboarding 
• Business Agility Workshop email solicitation so CCSQ members can understand the value of the workshop
• Program Dashboard into Production to the CCSQ Community so they can benefit from the dashboards  
• update content on the Enterprise Work Management Standards page in confluence so that CCSQ members can clearly understand all work items
• Providing the community with awareness of the types of Services LACE Offers: (adding a category page service: Product and Delivery Acceleration/ Professional Journey Services)

Value Delivered:

• Study Hall for SAFE POPM was successfully completed to assist participants to prepare for the certification exam
• Supported the CCSQ community by hosting a Program Backlog Management Learning Session
• The LACE created a promotion e-mail for the Business Agility Workshop outlining the value, benefits, and overview of the workshop for all CCSQ community members
• Created LACE Services confluence space to showcase awareness for ways LACE can support the CCSQ community to accelerate program and product delivery for the following areas:
  
  • Program and Product Delivery Acceleration
  • Professional Journey Support
• Made program metrics for EQRS, HQR, and iQies available to program leaders and the CCSQ Community
• Developed onboarding training for incoming Software Development Organizations to provide guidance on operations and agile practices, encourage best practices, and positive behaviors, and support accurate enterprise metrics 
• Refined standards for work item management to support onboarding training and guide the development community to manage work to support more accurate enterprise metrics

Objectives:

• Raising community awareness of how the LACE supports professional and personal growth through learning with the Continuous Learning and Innovation Support services pages
• Authoring customized training for QMVIG and providing process improvement guidance to the HCD Team to improve the speed and quality at which value is delivered
• Building the Business Agility workshop leadership slide deck for marketing and e-mail development to foster professional education within the CCSQ community
• Enterprise Maturity and Performance - Ensuring consistent data aging and providing clarifying descriptions of metrics within dashboard reports to help users and programs have better insight into their performance 
• Delivering onboarding training to TERP team, helping them to work in a way that is consistent with other CCSQ teams and programs to support operations, practices, and reporting

Value Delivery: 

• Developed LACE Professional Learning Services Page in confluence to provide community awareness about support services to CCSQ.
• LACE worked on developing customized training deck content for QMVIG. Topics include (Estimation, Key Agile Roles, Social Contracts, visualizing work, writing user stories, Agile values, and principles) in preparation for the Delivery of training on 17 Jan 2023 to DQM Division.
• The team created a slide presentation and fact sheet in preparation for CCSQ leadership meeting for Brandy to promote “Business Agility Workshop”
• LACE created an Executive Leadership Survey Form. The intent is to send out the survey to each Division and its leaders to collect data and information for 2023 and how LACE can support Leadership.
• LACE presented the CoE HCD team with share findings and recommendations from coaching request support observations and guidance.
• Added Advanced Program Insights Page to LACE Services Catalog
• Added Advanced Team Success Trends Page to LACE Services Catalog
• The team clean up Live Dashboard Charts by adding descriptions to both the Program Dashboard page and chart detail page for users to have an overview of how the dashboards can be interpreted and utilized.
• LACE Delivered onboarding training to TERP team on 16 Dec 2022 . Providing an overview of CCSQ Agility, Agile Playbook, resources, services, work item management structure, CCSQ team, and programs metrics.

Objectives:

• Raising community awareness of how the LACE can support individuals, teams and programs by completing the LACE Services catalog pages
• Provide a consistent user experience for all users of the LACE Program Dashboards by preventing changes in Jira by users and aligning statuses and colors

Things we did:

1. Published the Enterprise Maturity and Performance confluence page in the LACE service catalog
2. Published the CCSQ LACE Onboarding Support confluence page in the LACE service catalog
3. Published the Guidelines for Lean and Agile Excellence confluence page in the LACE service catalog
4. Added iQies program statutes to the Program Backlog Health report on the Program Dashboard
5. Added iQies program statutes to the Features in Status on PI Start Date report on the Program Dashboard
6. Updated colors on the Program Backlog Health report on the Program Dashboard
7. Updated colors on the Features in Status on PI Start Date report on the Program Dashboard
8. Determined cause of issue with the embedded program dashboard in Jira allowing users to select different programs for different reports is not something we can fix.
9. Continued development on a foundational and business agility practices for delivery to QIMVIIG
10. Wrote list of discreet tasks for leadership

Objectives:

Weekly Highlights (IP-1)

• The team met with Michelle Oswald for a Service Request on "Gemba Walk" presentation and guidance for future hospital visits to analyze gaps 

• LACE attended PI Planning for HQR Program on 04 Jan 2023 05 Jan 2023 and provided recommendations using "PI Checklist"

• Coordination of upcoming QMVIG-DQM Customized Training with the QMVIG Director and his team. Walk-thru the training deck and shared deck for feedback. Aiming to Deliver training on 2/16.
• I&P "Innovation and Planning" LACE started to draft the PI Planning Deck with Accomplishments for Q4 as we are preparing for PI Planning logistics
• Qnet Chat reserved for LACE for 2/2. The goal is for the LACE team to share information on upcoming LACE training opportunities and other LACE initiatives underway (New LACE Services Catalog Pages) 

Weekly Highlights (IP-2)

• LACE Conducted the entire Program Increment (PI) System demo to stakeholders and received feedback as part of Inspect and Adapt (I&A)
• The team worked on PI-planning readiness and logistics for the upcoming Virtual PI next week 1/18- 1/19
• The LACE conducted its entire PI- Team Retrospective and has been recorded in confluence

Weekly Highlights:

• PI Planning facilitation Day 1-2 18 Jan 2023 19 Jan 2023 
• Preparation for "Leading SAFe" course for next week