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Human-Centered Design

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Applying Calm Technology to UX



How Predictive Analytics Can Supercharge Care


Democratize User Research in 5 Steps


The Value of User Research


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A video about stakeholder mapping and what the essential steps are for creating and managing a stakeholder map. This video quickly explains what to include in a stakeholder map and how to illustrate and analyze one.


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3 ways President Biden’s executive order on the customer experience encourages interagency collaboration


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Improving your daily routine by injecting the problem-solving techniques of HCD

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Try your hand at deciding what is fact and what is fiction in this interactive quiz about the practice of human-centered design. 


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Designing ethically may sound daunting at first, but Lennart Overkamp sets forth a template for engaging stakeholders around new priorities, exploring objectives that span from individual to global impacts, and finally measure their effects.


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