Uncovering the Emotional Journey for the Ideal Patient Experience

Meaghan Hudak, Reading time: 4 minutes

Whenever we conduct user research in health care, the same pain points consistently emerge. The experience tends to be overwhelming, confusing, frustrating, and stressful. This is because it’s hard to understand, and the process of getting care is often inefficient — health care has usability issues. 

Ideally, people want to feel in control. They desire health care that is straightforward and easy to understand, and want this care to be delivered through a convenient process. 

This presentation shared learnings of how patients define the ideal health care experience and focus on a user-driven definition of health care usability.  

Attendees learned how patients define the ideal health care experience, and to focus on a user-driven definition of health care usability.

Calculating ROI for Design Projects
in 4 Steps

As UX professionals, we see inherent value in improving the experiences of products and services. But many people don’t see it that way. And sometimes, those people make decisions about your funding. 

Moderated vs. Unmoderated User Testing:
Which is Right for You? 

Both moderated and unmoderated usability tests prove to be effective solutions to getting accurate feedback on an ongoing project. Which should you use?  

How to improve your
Net Promoter Score (NPS)

What steps do you need to take to improve your Net Promoter Score? Learn how to benchmark your performance, track progress and see better customer experience results.

A Day to Explore Important Product Issues
like Trust, Ethics, and Integrity

Wednesday, November 10, 2021 wasn’t just another Wednesday — it was a celebration for the CCSQ and QualityNet community. Produced by the Human-Centered Design Center of Excellence (HCD CoE,) CCSQ’s 3^rd Annual World Usability Day was a virtual, open-house style conference held to honor and explore good design and the usability of products.