The Magic Matrix: How a “Matrix” HCD Model Can Drive Human-Centered Design Strategy on Highly Technical Programs
AN INTERACTIVE SESSION
Join us as we explore how CMS's Transformed Medicaid Statistical Information System (T-MSIS) provides essential Medicaid and CHIP data on eligibility, services, and spending. For HCD practitioners, traditional methods can complicate product strategy, requiring flexibility to support modernization and user adoption. Practitioners were embedded in product teams, collaborating with data, policy, and engineering experts using the SAFe framework. This presentation will discuss the challenges, lessons learned, and benefits of this matrixed approach for improving strategies and outcomes in data-driven programs.
- Understand how to develop a user panel
- Benefits of panels in Agile development
- How panels can improve DEI and reduce customer burden
- See an example of how to leverage panels in product development
Session Materials: