ISG Playbook
APIs
Requesting your ServiceNow Role in HARP: Vendor Partner
If you do not have access to ServiceNow, you must request that role in HARP and have the request approved by your Security Official.
1. Once your HARP account has been created, log in to HARP.
2. Click Request a Role in HARP.
3. On the Select a Program page, select ServiceNow Quality System, and then click Next.
4. On the Select an Organization page, select your Contract name, and then click Next.
5. On the Select Roles page, select Standard ServiceNow User, then click Submit.
6. Send an email to your Security Officer informing them of your request.
7. Your organization's Security Official approves your user role request. You will be notified via email when your role has been approved.
8. Continue to the next section “Steps to Submit ServiceNow Access Requests” to request access to the appropriate ServiceNow Assignment Group.
9. Log into CCSQ ServiceNow at https://cmsqualitysupport.servicenowservices.com/ using your HARP credentials.
Don't have a ServiceNow Account? No problem. You can get the support you need through CCSQ Support Central!
CCSQ Support Central: Provides customers with multilevel support. Through CCSQ Support Central you can create new tickets that directly submit to the CCSQ Service Center and track the status of existing tickets. It also provides access to services and information for:
- Hospital Quality Reporting (HQR)
- Quality Payment Program (QPP)
- Internet Quality Improvement and Evaluation System (iQIES)
- End Stage Renal Disease Quality Reporting (EQRS)
- Electronic Prescribing of Controlled Substances (EPCS).
- QualityNet Support Center
Already have a ServiceNow Account? You can also use the platforms below to get the help you need!
ServiceNow Service Portal: Intended only for CMS employees and vender partners. The portal provides self-service options for internal customers to report Security Incidents, submit Service Requests for tools or services offered to the internal QualityNet community, report an Incident, provide Approvals, or access internal Knowledge Base articles. The portal enables internal customers to track the status of tickets and requires a login. https://cmsqualitysupport.servicenowservices.com/sp_ess
QualityNet Slack: You can send questions/issues to our Slack channels #help-servicenow
The CCSQ ServiceNow intake process provides a centralized entry point for customers to submit enhancement requests to the CCSQ ServiceNow Agile Release Train (ART).
If you have feedback for the CCSQ ServiceNow program, you can reach us at CCSQServiceNow@cms.hhs.gov.