ISG Playbook
APIs
CCSQ HCD Training
Place customers at the center of all decision-making processes, ensuring their needs, preferences, and experiences guide the design and delivery of products services.
Office Hours
Embrace a culture of continuous improvement, where feedback loops, iterative prototyping, and ongoing evaluation are integrated into the design process to ensure that healthcare services evolve and adapt to meet changing needs.
World Usability Day
Consider the long-term sustainability and scalability of healthcare solutions, ensuring that they are cost-effective, efficient, and can be implemented at scale to reach a wider population.
Community of Practice
Collaboration and Co-creation: Foster collaboration and co-creation among stakeholders, including healthcare providers, policymakers, and technology experts, to collectively design solutions that address complex healthcare challenges.
Onboarding
Ensure that human-centered design efforts align with existing regulatory requirements and policies governing healthcare, while also identifying opportunities for policy innovation and streamlining processes to improve the patient experience.
Workshops
Consider the long-term sustainability and scalability of healthcare solutions, ensuring that they are cost-effective, efficient, and can be implemented at scale to reach a wider population.
Group Based Training
Data-Driven Decision Making: Utilize data and evidence to drive decision-making processes, leveraging insights from feedback, analytics, research, and evaluation to inform the design and improvement of healthcare services.
Mentoring
Consider the long-term sustainability and scalability of healthcare solutions, ensuring that they are cost-effective, efficient, and can be implemented at scale to reach a wider population.