Research Operations: Approaches to Recruitment and Knowledge Management

Research Operations: Approaches to Recruitment and Knowledge Management 

Research is the cornerstone to human-centered design process and understanding user and customer needs that builds solutions, strategy and results. Yet, we are challenged in multiple ways in how to conduct, share insights and build knowledge, while navigating sensitive records management (PII) and organizational challenges. 

This month’s Community of Practice will include a diverse and rich community panel of researchers, digital experts, and HCD leaders discussing and debating research operations moderated by Rob Fay, HCD Strategy Lead with Tantus Technologies. This panel will include representation from the U.S. Department of Veterans Affairs (VA) and Centers for Medicare & Medicaid Services (CMS) representation from the Center for Clinical Standards and Quality (CCSQ), the Center for Medicaid and CHIP Services (CMCS), and the Digital Service @ CMS. 

The panel will discuss and share knowledge, paths to success, contribute advice and provide contextual experiences. You will learn about approaching, conducting, recruiting, using methods and building organizational research for strong knowledge management. This session is highly suitable for working practitioners, team leaders and leadership. 

The session may cover topics including: 

• Recruiting,  
• Records management (including PII),  
• Paperwork Reduction Act,
• Knowledge management (synthesis, collaboration, findings), 
• Research tools, and  
• Ways CMS can better support research operations.

The presentation slides and recording will be available following the session on Confluence. 

***

When: Thursday, March 30, 1 PM ET

Where: Zoom, meeting ID 825 1230 8285, pass 240154