HCD Spotlight: Human-Centered Design Community of Practice Recap and Session Materials | UX Research in a Policy-Driven Space

On Thursday, March 20, the CCSQ HCD Community of Practice delved into the complex relationship between policy directives and user research outcomes. Government programs present unique challenges for UX researchers, where policy not only influences user experiences but also defines project constraints. We were asked, how can we remain focused on delivering effective user interface solutions while navigating constant policy feedback?

We welcomed speakers from ISG’s Hospital Quality Reporting (HQR) team, which supports the HQR system for inpatient and outpatient reporting. They lead human-centered research efforts to enhance the user experience for measure submissions, data access, and program reporting within the HQR system. The session resources are now available for viewing in case you missed the session.

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