ISG Playbook
APIs
CCSQ’s 6th Annual World Usability Day, a global celebration examining ways in which we can work together to create solutions and connect our work to the big problems of the world, is today!
We have an exciting line-up of engaging speakers and diverse topics about systems that provide healthcare in all its many forms, you will not want to miss anything!
Do you have a busy day, or an upcoming deadline? We get it. That is why the Zoom event is an open-house format with sessions throughout the day and breaks in between sessions.
Schedule-at-a-Glance
- 8:30 AM – 8:35 AM ET | Welcome & Overview from the Human-Centered Design Center of Excellence Team
- 8:35 AM – 8:45 AM ET | Welcome Address from CMS
- 8:45 AM – 9:30 AM ET | Keynote Presentation: Policy Design for System Health: Moving from Service Design to Systemic Design through Policy (details)
- 9:45 AM – 10:00 AM ET | Morning Plenary Session: Designing from an Emerging Future: Levels of Listening (details)
- 10:30 AM – 11:00 AM ET | The Health and Human Services Customer Experience Initiative (details)
- 11:15 AM – 12:00 PM ET | Accessible Plain Language: Weaving Language, Experience, & Accessibility (details)
- 12:45 AM ET – 1:30 PM ET | Afternoon Plenary Session: Virtual Reality: Leveraging Innovative Technologies to Increase Empathy and Improve the Patient Experience (details)
- 1:45 PM – 2:15 PM ET | Building Panels to Improve Customer Experience (details)
- 2:25 PM – 2:55 PM ET | Fireside Chat: Human-Centered Design and Government Space (details)
- 3:05 - 3:50 PM ET | The Magic Matrix: How a “Matrix” HCD Model Can Drive Human-Centered Design Strategy on Highly Technical Programs (details)
- 3:50 - 4:00PM ET | Closing Remarks
Meeting ID: 161 262 0417 | Passcode: 505472