Schedule

With an exciting line-up of engaging speakers and diverse topics about systems that provide healthcare in all its many forms, you will not want to miss anything! Do you have a busy day, or an upcoming deadline? We get it. That is why the Zoom event is an open-house format with sessions throughout the day and breaks in between sessions.

8:30 - 8:35  |  Welcome & Overview from the HCD CoE Team

8:35 - 8:45  |  Welcome Address from CMS

Presenter: Mark Plaugher – Acting Director, CCSQ/ISG

INTERACTIVE SESSION

8:45 - 9:30  |  Keynotepresentation: Remote-Ivate: Better Collaboration in a Virtual World

Presenter: Dr. Tharaka Gunarathne, MBChB 

Keynote Presentation 

Join us for an interactive, dynamic, science-based session on boosting the psychology of collaboration in Virtual Team meetings. 

Areas of interest: psychology, science, self-help, leadership, cognitive bias

[INTERACTIVE SESSION]
8:45 - 9:30  |  Keynote Presentation: Remote-Ivate: Better Collaboration in a Virtual World

Presenter: Dr. Tharaka Gunarathne, MBChB 

Keynote Presentation 

Join us for an interactive, dynamic, science-based session on boosting the psychology of collaboration in Virtual Team meetings. 

Areas of interest: psychology, science, self-help, leadership, cognitive bias

9:30 - 9:45  |  Break

9:45 - 10:15  |  Unlocking Cross-Team Collaboration with Quantitative Metrics

Presenters: Chantal Ramirez and Meghan Nichols

Presentation 

Join us as we delve into leveraging quantitative metrics to foster collaborative efforts in elevating user experience (UX) across digital platforms. By employing measurable criteria to assess user satisfaction and engagement, we showcase how metrics serve as a unifying language and help bridge diverse teams. The talk navigates metric selection aligned with shared goals and offers a framework for cross-team implementation. Attendees will leave equipped with strategies to strengthen collaboration and drive impactful enhancements to user experience.

Areas of interest: quantitative research, data-driven, measurement, metrics, user experience 

10:15 - 10:30 | Break

10:30 - 11:00 |  Cognitive Load Workshop

Presenter:  Jen Baker and Robert Hunziker

Case Study 

This case study will overview how predictable disasters redefine quality health care and how Medicare can reimagine services and models to better serve their population.    

Areas of interest: government, research, strategy

11:00 - 11:15 | Break

11:15 - 11:45 | Morning Plenary Session: Lessons from the Medical World: Osteopathic Medicine and Human-Centered Design

Presenters: Tyler Cymet, D.O. and Francisco Ward, D.O.

Morning Plenary Session 

Tyler Cymet, D.O, and Francisco Ward, D.O. will explore the connection between the body and the creation of tools that make life easier and more comfortable for the community. 

Areas of interest: product, research, technology 

11:45 - 12:00 | Break

12:00 - 12:45  |  Digital Public Health at the Scale of Government: Little Nudges Result in Big Usability Ripples for the Public

Moderator: Mathias Rechtzigel 

Panelists: Aayat Ali, Amy Behrens and Melissa Eggleston

Panel Discussion 

Mathias Rechtzigel with Digital Service at the Centers for Medicare & Medicaid Services (CMS) will be joined by several members of his team for a panel discussion on their work related to cross-agency Behavioral Health initiatives within CMS.

Areas of interest: government, policy, strategy, technology and user experience

12:45 - 1:00 | Break

1:00 - 1:30  |  Plain Talk: Do People Get What We're Saying?

Presenters: Rick Allen 

Presentation 

Learn how to effectively communicate health information to diverse audiences using plain language. 

Areas of interest: product and user experience

1:30 - 1:45 | Break

1:45 - 2:15  |  Afternoon Plenary Session: KindnessRX: A Novel Community Gratitude-Based Approach to Increasing COVID-19 Vaccination Rates and Improving Culture

Presenter: Crystal Morse 

Afternoon Plenary Session 

Join us to learn how the KindnessRX campaign generated a positive culture change and increased COVID-19 vaccination rates.

Areas of interest: leadership, policy and strategy

2:15 - 2:30 | Break

2:30 - 3:15  |  Continual User Participation in Human-Centered Research and Design

Presenters: Shelagh Cully, Mana Hayashi and Hyorim Park

Case Study 

This case study will present two custom designed and developed Centers for Medicare and Medicaid Services (CMS) products, and highlight the importance of incorporating human-centered research and design throughout the product development lifecycle.  

Areas of interest: design, product and research

3:15 - 3:30 | Break

3:30 - 4:00 | Zero Trust 101

Presenters: Karlene Stecchi  

Presentation 

Karlene Stecchi from Tantus Technologies will explore Zero Trust compliance and its potential implications for customer experience in health care settings. 

Areas of interest: compliance, government, policy and technology

4:00 | Closing Remarks