ISG Playbook
APIs
In order for teams to work together, and team members to work together, social contracts must be created and agreed upon. These contracts help focus the conversations and establish expectations. We recommend at least having the following three Social Contracts on every team. There can be more contracts, but these three should always exist. Social Contracts should be reviewed and updated on a regular basis. Team member changes (new people join, existing members leave) are great opportunities to review the existing contracts, or create them, if they don't exist. The Iteration Retrospective is also an appropriate time to review and update the team Social Contracts. Agile Release Trains can also create Social Contracts, as needed. Working Agreements, in general, are powerful tools to help eliminate waste in collaboration and driving to high value outcomes. Learn more about Social Contracts by requesting the LACE Explained: Social Contracts Training. Working Agreement
The process of defining the Team’s working agreement is straightforward. The Scrum Master facilitates a session with the Agile Team and Product Owner, where they generate a number of team disciplines together. A working agreement should be recalled easily, so they will then vote on the top five to ten disciplines. Once the Team has agreed upon a set of disciplines, they should be posted in their designated area and/or stored in a virtual folder that is accessible to all members.
• Product Owner is available during core hours
• Be on time for all meetings
• Communicate individual schedules
• ALL changes to the Sprint / Backlog must be approved by the Product Owner
• Use the Impediment Backlog (or swimlane) for blocked issues
• Define and adhere to ‘DONE’ criteria for stories
• Define and adhere to Version Control rules
• Adhere to code documentation standards
• Update Backlog before Standup daily
• Respect your team member’s time
Definition of Ready
"Ready" stories should be clear, concise, and most importantly, actionable.
These considerations are often summarized as the Invest Criteria 2, and they provide us with a useful Definition of Ready which can be applied to Product Backlog Items. By actively participating in Product Backlog refinement, a good Development Team will collaborate with the Product Owner in making sure that a standard such as this is observed.
I (Independent). The PBI should be self-contained and it should be possible to bring it into progress without a dependency upon another PBI or an external resource.
N (Negotiable). A good PBI should leave room for discussion regarding its optimal implementation.
V (Valuable). The value a PBI delivers to stakeholders should be clear.
E (Estimable). A PBI must have a size relative to other PBIs.
S (Small). PBIs should be small enough to estimate with reasonable accuracy and to plan into a time-box such as a Sprint.
T (Testable). Each PBI should have clear acceptance criteria which allow its satisfaction to be tested.
• All stories have a value statement (As a
• All stories have acceptance criteria
• All stories have been refined by the team prior to Iteration Planning
• All stories have been sized by the team
Definition of Done
In software, a Definition of Done 1 describes the tasks needed for every new functionality, regardless of size or request.
• Every task under the User Story has been completed
• Unit tests all pass
• At least one other team member has performed a peer review
• User documentation is updated
• Deployed to UAT
In a non-development context, the DoD is still a list of non-functional requirements that are required to be completed before work is considered complete.
• Steps to recreate are documented
• Steps to solve the problem are documented
• Customer satisfaction rating is documented
Conveying value and keeping customers engaged during a product demo can be challenging. Consider the following: During this, two-hour learning session, we will answer these questions, and more. Attend to learn tips, tricks, and techniques to create a relevant, engaging and powerful demonstration of your team's work, and why it matters. During this two-day course, the LACE will cover the foundations and principles of Agility. What is Agile? Learn more about Scrum, Kanban, and how the core principles of Agile are applied to digital product development. Attendees will gain an understanding of Agile Values and Principles, Social Contracts, Key Agile Roles, and more! During this two-day course, you’ll gain understanding of the Lean-Portfolio Management (LPM) approach to collaborate across silos, empower teams, and organize around value to adapt to what customers want, faster. Attendees will discover how critical aligning strategy with execution is to any organization’s success and a key aspect of Scaled Agile Framework®. The LPM course helps executives, project management officers (PMOs) and other key stakeholders plan dynamically and be flexible enough to adjust initiatives and budgets as the market changes. TBA TBA There is a common misconception that design and development are at odds. One prioritizes understanding and the other prioritizes solutioning. Lean, agile, and human-centered design philosophies are meant to be complementary approaches to getting work done. During this two-hour course, co-facilitated by the CCSQ Lean-Agile Center of Excellence (LACE) and the Human-Centered Design Center of Excellence (HCD CoE), attendees will discuss and explore how teams can thoughtfully integrate design and development needs, share responsibility, and achieve a balanced approach to delivery. TBA TBA Conveying value and keeping customers engaged during a product demo can be challenging. Consider the following: During this, two-hour learning session, we will answer these questions, and more. Attend to learn tips, tricks, and techniques to create a relevant, engaging and powerful demonstration of your team's work, and why it matters. During this two-day course, the LACE will cover the foundations and principles of Agility. What is Agile? Learn more about Scrum, Kanban, and how the core principles of Agile are applied to digital product development. Attendees will gain an understanding of Agile Values and Principles, Social Contracts, Key Agile Roles, and more! During this two-day course, you’ll gain understanding of the Lean-Portfolio Management (LPM) approach to collaborate across silos, empower teams, and organize around value to adapt to what customers want, faster. Attendees will discover how critical aligning strategy with execution is to any organization’s success and a key aspect of Scaled Agile Framework®. The LPM course helps executives, project management officers (PMOs) and other key stakeholders plan dynamically and be flexible enough to adjust initiatives and budgets as the market changes. TBA TBA There is a common misconception that design and development are at odds. One prioritizes understanding and the other prioritizes solutioning. Lean, agile, and human-centered design philosophies are meant to be complementary approaches to getting work done. During this two-hour course, co-facilitated by the CCSQ Lean-Agile Center of Excellence (LACE) and the Human-Centered Design Center of Excellence (HCD CoE), attendees will discuss and explore how teams can thoughtfully integrate design and development needs, share responsibility, and achieve a balanced approach to delivery. TBA TBA Conveying value and keeping customers engaged during a product demo can be challenging. Consider the following: During this, two-hour learning session, we will answer these questions, and more. Attend to learn tips, tricks, and techniques to create a relevant, engaging and powerful demonstration of your team's work, and why it matters. During this two-day course, the LACE will cover the foundations and principles of Agility. What is Agile? Learn more about Scrum, Kanban, and how the core principles of Agile are applied to digital product development. Attendees will gain an understanding of Agile Values and Principles, Social Contracts, Key Agile Roles, and more! During this two-day course, you’ll gain understanding of the Lean-Portfolio Management (LPM) approach to collaborate across silos, empower teams, and organize around value to adapt to what customers want, faster. Attendees will discover how critical aligning strategy with execution is to any organization’s success and a key aspect of Scaled Agile Framework®. The LPM course helps executives, project management officers (PMOs) and other key stakeholders plan dynamically and be flexible enough to adjust initiatives and budgets as the market changes. TBA TBA There is a common misconception that design and development are at odds. One prioritizes understanding and the other prioritizes solutioning. Lean, agile, and human-centered design philosophies are meant to be complementary approaches to getting work done. During this two-hour course, co-facilitated by the CCSQ Lean-Agile Center of Excellence (LACE) and the Human-Centered Design Center of Excellence (HCD CoE), attendees will discuss and explore how teams can thoughtfully integrate design and development needs, share responsibility, and achieve a balanced approach to delivery. TBA TBA Conveying value and keeping customers engaged during a product demo can be challenging. Consider the following: During this, two-hour learning session, we will answer these questions, and more. Attend to learn tips, tricks, and techniques to create a relevant, engaging and powerful demonstration of your team's work, and why it matters. During this two-day course, the LACE will cover the foundations and principles of Agility. What is Agile? Learn more about Scrum, Kanban, and how the core principles of Agile are applied to digital product development. Attendees will gain an understanding of Agile Values and Principles, Social Contracts, Key Agile Roles, and more! During this two-day course, you’ll gain understanding of the Lean-Portfolio Management (LPM) approach to collaborate across silos, empower teams, and organize around value to adapt to what customers want, faster. Attendees will discover how critical aligning strategy with execution is to any organization’s success and a key aspect of Scaled Agile Framework®. The LPM course helps executives, project management officers (PMOs) and other key stakeholders plan dynamically and be flexible enough to adjust initiatives and budgets as the market changes. TBA TBA There is a common misconception that design and development are at odds. One prioritizes understanding and the other prioritizes solutioning. Lean, agile, and human-centered design philosophies are meant to be complementary approaches to getting work done. During this two-hour course, co-facilitated by the CCSQ Lean-Agile Center of Excellence (LACE) and the Human-Centered Design Center of Excellence (HCD CoE), attendees will discuss and explore how teams can thoughtfully integrate design and development needs, share responsibility, and achieve a balanced approach to delivery. TBA TBA Conveying value and keeping customers engaged during a product demo can be challenging. Consider the following: During this, two-hour learning session, we will answer these questions, and more. Attend to learn tips, tricks, and techniques to create a relevant, engaging and powerful demonstration of your team's work, and why it matters. During this two-day course, the LACE will cover the foundations and principles of Agility. What is Agile? Learn more about Scrum, Kanban, and how the core principles of Agile are applied to digital product development. Attendees will gain an understanding of Agile Values and Principles, Social Contracts, Key Agile Roles, and more! During this two-day course, you’ll gain understanding of the Lean-Portfolio Management (LPM) approach to collaborate across silos, empower teams, and organize around value to adapt to what customers want, faster. Attendees will discover how critical aligning strategy with execution is to any organization’s success and a key aspect of Scaled Agile Framework®. The LPM course helps executives, project management officers (PMOs) and other key stakeholders plan dynamically and be flexible enough to adjust initiatives and budgets as the market changes. TBA TBA There is a common misconception that design and development are at odds. One prioritizes understanding and the other prioritizes solutioning. Lean, agile, and human-centered design philosophies are meant to be complementary approaches to getting work done. During this two-hour course, co-facilitated by the CCSQ Lean-Agile Center of Excellence (LACE) and the Human-Centered Design Center of Excellence (HCD CoE), attendees will discuss and explore how teams can thoughtfully integrate design and development needs, share responsibility, and achieve a balanced approach to delivery. TBA TBA Conveying value and keeping customers engaged during a product demo can be challenging. Consider the following: During this, two-hour learning session, we will answer these questions, and more. Attend to learn tips, tricks, and techniques to create a relevant, engaging and powerful demonstration of your team's work, and why it matters. During this two-day course, the LACE will cover the foundations and principles of Agility. What is Agile? Learn more about Scrum, Kanban, and how the core principles of Agile are applied to digital product development. Attendees will gain an understanding of Agile Values and Principles, Social Contracts, Key Agile Roles, and more! During this two-day course, you’ll gain understanding of the Lean-Portfolio Management (LPM) approach to collaborate across silos, empower teams, and organize around value to adapt to what customers want, faster. Attendees will discover how critical aligning strategy with execution is to any organization’s success and a key aspect of Scaled Agile Framework®. The LPM course helps executives, project management officers (PMOs) and other key stakeholders plan dynamically and be flexible enough to adjust initiatives and budgets as the market changes. TBA TBA There is a common misconception that design and development are at odds. One prioritizes understanding and the other prioritizes solutioning. Lean, agile, and human-centered design philosophies are meant to be complementary approaches to getting work done. During this two-hour course, co-facilitated by the CCSQ Lean-Agile Center of Excellence (LACE) and the Human-Centered Design Center of Excellence (HCD CoE), attendees will discuss and explore how teams can thoughtfully integrate design and development needs, share responsibility, and achieve a balanced approach to delivery. TBA TBA Conveying value and keeping customers engaged during a product demo can be challenging. Consider the following: During this, two-hour learning session, we will answer these questions, and more. Attend to learn tips, tricks, and techniques to create a relevant, engaging and powerful demonstration of your team's work, and why it matters. During this two-day course, the LACE will cover the foundations and principles of Agility. What is Agile? Learn more about Scrum, Kanban, and how the core principles of Agile are applied to digital product development. Attendees will gain an understanding of Agile Values and Principles, Social Contracts, Key Agile Roles, and more! During this two-day course, you’ll gain understanding of the Lean-Portfolio Management (LPM) approach to collaborate across silos, empower teams, and organize around value to adapt to what customers want, faster. Attendees will discover how critical aligning strategy with execution is to any organization’s success and a key aspect of Scaled Agile Framework®. The LPM course helps executives, project management officers (PMOs) and other key stakeholders plan dynamically and be flexible enough to adjust initiatives and budgets as the market changes. TBA TBA There is a common misconception that design and development are at odds. One prioritizes understanding and the other prioritizes solutioning. Lean, agile, and human-centered design philosophies are meant to be complementary approaches to getting work done. During this two-hour course, co-facilitated by the CCSQ Lean-Agile Center of Excellence (LACE) and the Human-Centered Design Center of Excellence (HCD CoE), attendees will discuss and explore how teams can thoughtfully integrate design and development needs, share responsibility, and achieve a balanced approach to delivery. TBA TBA Conveying value and keeping customers engaged during a product demo can be challenging. Consider the following: During this, two-hour learning session, we will answer these questions, and more. Attend to learn tips, tricks, and techniques to create a relevant, engaging and powerful demonstration of your team's work, and why it matters. During this two-day course, the LACE will cover the foundations and principles of Agility. What is Agile? Learn more about Scrum, Kanban, and how the core principles of Agile are applied to digital product development. Attendees will gain an understanding of Agile Values and Principles, Social Contracts, Key Agile Roles, and more! During this two-day course, you’ll gain understanding of the Lean-Portfolio Management (LPM) approach to collaborate across silos, empower teams, and organize around value to adapt to what customers want, faster. Attendees will discover how critical aligning strategy with execution is to any organization’s success and a key aspect of Scaled Agile Framework®. The LPM course helps executives, project management officers (PMOs) and other key stakeholders plan dynamically and be flexible enough to adjust initiatives and budgets as the market changes. TBA TBA There is a common misconception that design and development are at odds. One prioritizes understanding and the other prioritizes solutioning. Lean, agile, and human-centered design philosophies are meant to be complementary approaches to getting work done. During this two-hour course, co-facilitated by the CCSQ Lean-Agile Center of Excellence (LACE) and the Human-Centered Design Center of Excellence (HCD CoE), attendees will discuss and explore how teams can thoughtfully integrate design and development needs, share responsibility, and achieve a balanced approach to delivery. TBA TBA Conveying value and keeping customers engaged during a product demo can be challenging. Consider the following: During this, two-hour learning session, we will answer these questions, and more. Attend to learn tips, tricks, and techniques to create a relevant, engaging and powerful demonstration of your team's work, and why it matters. During this two-day course, the LACE will cover the foundations and principles of Agility. What is Agile? Learn more about Scrum, Kanban, and how the core principles of Agile are applied to digital product development. Attendees will gain an understanding of Agile Values and Principles, Social Contracts, Key Agile Roles, and more! During this two-day course, you’ll gain understanding of the Lean-Portfolio Management (LPM) approach to collaborate across silos, empower teams, and organize around value to adapt to what customers want, faster. Attendees will discover how critical aligning strategy with execution is to any organization’s success and a key aspect of Scaled Agile Framework®. The LPM course helps executives, project management officers (PMOs) and other key stakeholders plan dynamically and be flexible enough to adjust initiatives and budgets as the market changes. TBA TBA There is a common misconception that design and development are at odds. One prioritizes understanding and the other prioritizes solutioning. Lean, agile, and human-centered design philosophies are meant to be complementary approaches to getting work done. During this two-hour course, co-facilitated by the CCSQ Lean-Agile Center of Excellence (LACE) and the Human-Centered Design Center of Excellence (HCD CoE), attendees will discuss and explore how teams can thoughtfully integrate design and development needs, share responsibility, and achieve a balanced approach to delivery. TBA TBA Conveying value and keeping customers engaged during a product demo can be challenging. Consider the following: During this, two-hour learning session, we will answer these questions, and more. Attend to learn tips, tricks, and techniques to create a relevant, engaging and powerful demonstration of your team's work, and why it matters. During this two-day course, the LACE will cover the foundations and principles of Agility. What is Agile? Learn more about Scrum, Kanban, and how the core principles of Agile are applied to digital product development. Attendees will gain an understanding of Agile Values and Principles, Social Contracts, Key Agile Roles, and more! During this two-day course, you’ll gain understanding of the Lean-Portfolio Management (LPM) approach to collaborate across silos, empower teams, and organize around value to adapt to what customers want, faster. Attendees will discover how critical aligning strategy with execution is to any organization’s success and a key aspect of Scaled Agile Framework®. The LPM course helps executives, project management officers (PMOs) and other key stakeholders plan dynamically and be flexible enough to adjust initiatives and budgets as the market changes. TBA TBA There is a common misconception that design and development are at odds. One prioritizes understanding and the other prioritizes solutioning. Lean, agile, and human-centered design philosophies are meant to be complementary approaches to getting work done. During this two-hour course, co-facilitated by the CCSQ Lean-Agile Center of Excellence (LACE) and the Human-Centered Design Center of Excellence (HCD CoE), attendees will discuss and explore how teams can thoughtfully integrate design and development needs, share responsibility, and achieve a balanced approach to delivery. TBA TBA Conveying value and keeping customers engaged during a product demo can be challenging. Consider the following: During this, two-hour learning session, we will answer these questions, and more. Attend to learn tips, tricks, and techniques to create a relevant, engaging and powerful demonstration of your team's work, and why it matters. During this two-day course, the LACE will cover the foundations and principles of Agility. What is Agile? Learn more about Scrum, Kanban, and how the core principles of Agile are applied to digital product development. Attendees will gain an understanding of Agile Values and Principles, Social Contracts, Key Agile Roles, and more! During this two-day course, you’ll gain understanding of the Lean-Portfolio Management (LPM) approach to collaborate across silos, empower teams, and organize around value to adapt to what customers want, faster. Attendees will discover how critical aligning strategy with execution is to any organization’s success and a key aspect of Scaled Agile Framework®. The LPM course helps executives, project management officers (PMOs) and other key stakeholders plan dynamically and be flexible enough to adjust initiatives and budgets as the market changes. TBA TBA There is a common misconception that design and development are at odds. One prioritizes understanding and the other prioritizes solutioning. Lean, agile, and human-centered design philosophies are meant to be complementary approaches to getting work done. During this two-hour course, co-facilitated by the CCSQ Lean-Agile Center of Excellence (LACE) and the Human-Centered Design Center of Excellence (HCD CoE), attendees will discuss and explore how teams can thoughtfully integrate design and development needs, share responsibility, and achieve a balanced approach to delivery. TBA TBA Conveying value and keeping customers engaged during a product demo can be challenging. Consider the following: During this, two-hour learning session, we will answer these questions, and more. Attend to learn tips, tricks, and techniques to create a relevant, engaging and powerful demonstration of your team's work, and why it matters. During this two-day course, the LACE will cover the foundations and principles of Agility. What is Agile? Learn more about Scrum, Kanban, and how the core principles of Agile are applied to digital product development. Attendees will gain an understanding of Agile Values and Principles, Social Contracts, Key Agile Roles, and more! During this two-day course, you’ll gain understanding of the Lean-Portfolio Management (LPM) approach to collaborate across silos, empower teams, and organize around value to adapt to what customers want, faster. Attendees will discover how critical aligning strategy with execution is to any organization’s success and a key aspect of Scaled Agile Framework®. The LPM course helps executives, project management officers (PMOs) and other key stakeholders plan dynamically and be flexible enough to adjust initiatives and budgets as the market changes. TBA TBA There is a common misconception that design and development are at odds. One prioritizes understanding and the other prioritizes solutioning. Lean, agile, and human-centered design philosophies are meant to be complementary approaches to getting work done. During this two-hour course, co-facilitated by the CCSQ Lean-Agile Center of Excellence (LACE) and the Human-Centered Design Center of Excellence (HCD CoE), attendees will discuss and explore how teams can thoughtfully integrate design and development needs, share responsibility, and achieve a balanced approach to delivery. TBA TBA Conveying value and keeping customers engaged during a product demo can be challenging. Consider the following: During this, two-hour learning session, we will answer these questions, and more. Attend to learn tips, tricks, and techniques to create a relevant, engaging and powerful demonstration of your team's work, and why it matters. During this two-day course, the LACE will cover the foundations and principles of Agility. What is Agile? Learn more about Scrum, Kanban, and how the core principles of Agile are applied to digital product development. Attendees will gain an understanding of Agile Values and Principles, Social Contracts, Key Agile Roles, and more! During this two-day course, you’ll gain understanding of the Lean-Portfolio Management (LPM) approach to collaborate across silos, empower teams, and organize around value to adapt to what customers want, faster. Attendees will discover how critical aligning strategy with execution is to any organization’s success and a key aspect of Scaled Agile Framework®. The LPM course helps executives, project management officers (PMOs) and other key stakeholders plan dynamically and be flexible enough to adjust initiatives and budgets as the market changes. TBA TBA There is a common misconception that design and development are at odds. One prioritizes understanding and the other prioritizes solutioning. Lean, agile, and human-centered design philosophies are meant to be complementary approaches to getting work done. During this two-hour course, co-facilitated by the CCSQ Lean-Agile Center of Excellence (LACE) and the Human-Centered Design Center of Excellence (HCD CoE), attendees will discuss and explore how teams can thoughtfully integrate design and development needs, share responsibility, and achieve a balanced approach to delivery. TBA TBA
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View the LACE team's Social Contracts or request the LACE Explained: Social Contracts Training.
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