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System Statuses
EQRS: System Status - PLANNED OUTAGE
Planned Outage: Saturday March 27, 2021 - Monday March 29, 2021
The EQRS PP2-3 environment will be unavailable starting 12PM EST on Saturday March 27, 2021 to 8AM EST on Monday March 29, 2021 due to planned maintenance. Please do not submit any test files during this time.
HCQIS Access Roles and Profile (HARP) System Status -
Creating a HARP Account
All Harp Users
HARP is integrated with and provides access to multiple applications for users needing access to CMS CCSQ services. The services and roles that are available to you as a HARP user depend on what type of user you are and what access your organization has been approved to use. CCSQ support contractors, CMS employees and external user organizations all have different access requirements. The following information aligns your user type with your access requirements and is intended to help you navigate the access requirements, policies and procedures.
CMS policy and NIST guidelines require that all users requesting a HARP ID must complete identity proofing (I am who I say I am.) You can learn more about the identity proofing policy policy by clicking on the FAQ tab above.
CCSQ Support Contractor Users
Please note that, per Homeland Security Presidential Directive 12 (HSPD-12), CMS/CCSQ support contractors are required to initiate a background check to access HARP services. To ensure compliance with CMS policy and HSPD-12, CCSQ support contractors must follow the procedures outlined below based on your user type and access requirements.
User Access Matrix
Users needing access to HARP services can use the matrix below to identify the scenario that best fits their situation and access requirements and follow the directions provided. As always, CCSQ support contractors should coordinate with their organizational point of contact and CMS COR for the contract they are supporting for final guidance and direction.
I am ... | I need ONLY a HARP ID | I need BOTH HARP and EUA IDs |
---|---|---|
CMS employee | Follow Scenario #1 | Follow Scenario #1 |
Provider/external user, AND
| Follow Scenario #2 | Provider/external users cannot obtain EUA IDs. |
A New or Returning CMS/CCSQ Support Contractor, AND
| Follow Scenario #3 | Follow Scenario #4 |
A CMS/CCSQ Support Contractor moving from one CMS contract to another, AND
| Follow Scenario #5 | Follow Scenario #6 |
A CMS/CCSQ Support Contractor moving from one CMS contract to another, AND
| Follow Scenario #5 | Follow Scenario #7 |
A CMS/CCSQ Support Contractor AND
| Follow Scenario #8 | Follow Scenario #9 |
Scenario #1: I am a CMS employee, and I already have an EIDM or EUA ID.
If you are a CMS employee, you will have been issued an EUA ID when onboarding. Use the following steps to activate your EUA ID in HARP.
Scenario #2: I am a provider/external user. I do not have a HARP account, and I need access to an approved HARP service.
All external users should follow this process to register for HARP access and request access to approved services.
Scenario #3: I am a new or returning CCSQ support contractor. I do not have any active CMS IDs, and I ONLY need a HARP ID.
All CCSQ support contractors requiring access to HARP-provisioned services who DO NOT require an EUA ID should follow this process. As a CCSQ support contractor, you are required to go through the background check process prior to requesting any roles within HARP.
Scenario #4: I am a new or returning CCSQ support contractor. I do not have any active CMS IDs, and I need BOTH HARP and EUA IDs.
All CCSQ support contractors requiring access to HARP-provisioned services who require BOTH HARP and EUA IDs should follow this process. As a CCSQ support contractor, you are required to go through the background check process prior to requesting any roles within HARP.
Scenario #5: I am a CCSQ support contractor. My contract has changed but my employer has not. I have an active HARP ID. I do not need an EUA ID.
All active CCSQ support contractors who have moved from one CCSQ contract to another and who have an active HARP ID and do not require an EUA ID should follow this process. All CCSQ support contractors are required to go through the background check process.
Scenario #6: I am a CCSQ support contractor. My contract has changed but my employer has not. I have an active HARP ID. I do not have but am required to obtain an active EUA ID.
All active CCSQ support contractors who have moved from one CCSQ contract to another and who have an active HARP ID and need to obtain an EUA ID should follow this process. All CCSQ support contractors are required to go through the background check process.
Scenario #7: I am a CCSQ support contractor. My contract has changed but my employer has not. I have and need active IDs in BOTH HARP and EUA.
All active CCSQ support contractors who have moved from one CCSQ contract to another and who have active HARP AND EUA IDs should follow this process. All CCSQ support contractors are required to go through the background check process.
Scenario #8: I am a CCSQ support contractor. My employer has changed. I have an active HARP ID. I do not have or need an active EUA ID.
All active CCSQ support contractors who have moved from one employer to another, regardless of whether their contract has changed, and who have an active HARP account should follow this process. All CCSQ support contractors are required to go through the background check process.
Scenario #9: I am a CCSQ support contractor. My employer has changed. I have an active HARP ID. EUA IDs are ALWAYS deactivated when a contractor changes employer. If you have changed employers and are required to have an EUA ID, you will have to request a new EUA ID.
All active CCSQ support contractors who have moved from one employer to another, regardless of whether their contract has changed, and who have an active HARP account and need to acquire an EUA account should follow this process. All CCSQ support contractors are required to go through the background check process.
For a visual walkthrough of the registration process, please watch this short video.
For a visual walkthrough of the manual identity proofing process, please watch this short video.
System Status Legend
For additional information on Service Interruptions, please visit the associated Service Page.
OPERATIONAL All services are working. No issues reported.
ISSUES REPORTED Issues have been reported. There may be some service interruptions or general access issues.
PLANNED OUTAGE Current or scheduled outage is underway.
SYSTEM OUTAGE System is currently down. Some or all services are interrupted.