Resources

Provides information for HCQIS users on how to use the AD Password Reset self-service application to reset their Active Directory password.

Provides information for Program Service Desks on how to process external customer cases through the lifecycle of the case.

Provides users with information on how to locate, create, and submit Cloud requests through the IT Services catalog in ServiceNow.

Provides users with information on how to request a new, addition, or modification of a HCQIS account.

You are ready to onboard a contract after completing the following:

• Completed CBT Training (cms.gov/cbt): RBT & RoB Policy Updates: A Briefing for CORs

The COR training includes a review of RBT and RoB resource kits for use with CMS contractors. The training additionally covers the COR responsibilities for collecting training records demonstrating that all contractors with SSR complete specialized RBT commensurate with their roles within sixty (60) days of beginning work on a contract, annually thereafter and upon request. 

• Submitted final Acquisition Plan (AP) and Contract to OAGM
• All Contract and or AP revisions are submitted and finalized.

Checklist

1. Request Security Documentation List
2. CMS System Access (Badging)
3. Conduct Contractor Facility Site Visit
4. Contract Award Activities
5. Create Contingency Plan Guidance
6. Data Use Agreement Approval
7. Finalize Site Survey Agreement
8. Identify COR
9. Identify ISG SMEs
10. Identify Security Documentation
11. Identify Tools and Systems Used
12. Identify Transition Team
13. Initial Meeting with COR
14. Prepare Contact Lists
15. Prepare Data and Knowledge Transfer Documentation
16. Prepare Overview of CMS and ISG ISSO
17. Prepare Project Meeting Details
18. Virtual Desktop Infrastructure Requirement

The New Contractor Onboarding Checklist can be customized to meet your contract type. The checklist should include the description of the activity, responsible entity/entities, reference documentation, duration when applicable and notes for each activity.

We have provided a sample onboarding checklist, accessible by clicking on the link to the left. It was created from the steps that the PM3 contractor completed during their onboarding and engagement period.  The PM3 engagement period was planned as a 90 calendar day period; however, based on the PM3 contract award date and the end of the incumbent’s contract, it was less than 90 days.

The ISG Questionnaire aids in obtaining ISG approval and/or guidance for any IT data, infrastructure, and security requirements necessary to complete the contract tasks. The information obtained from the questionnaire will be used in planning the engagement timeline and deliverables.

The New Contractor Onboarding Checklist can be customized. It was created from the steps that the PM3 contractor had to complete during their Onboarding and engagement period.  The PM3 engagement period was planned as a 90 calendar day period; however, based on the PM3 contract award date and the end of the incumbent’s contract, it was less than 90 days.  The checklist includes the description of the activity, responsible entity/entities, reference documentation, duration when applicable and notes for each activity.

The purpose of this document is identify the responsibilities for steps listed in Section 3 – Procedure Steps based on the required roles for completing the engagement and onboarding of New Contractors within ISG.

The ISG Engagement Activities Project Schedule Template is a tool that can be customized. It aids the Engagement Lead in creating their engagement project schedule because it includes engagement activities, durations, dependencies, and resource names to ensure that all engagement activities can be completed by the engagement end date.

Provides HCQIS users with information on how to submit procurement requests through the IT Services catalog in ServiceNow. 

Provides HCQIS users with information on how to locate and submit change requests in ServiceNow.

Provides HCQIS users with information on the configuration management database and how locate various configuration items (CIs) in ServiceNow.

Provides HCQIS users with information on how to create and modify dashboards in ServiceNow.

Provides Service Desk agents with information on how to use the Five9 call center phone service and software in ServiceNow.  

This guide provides the step-by-step procedures for installing Symantec VIP credentials, activating VIP software, and registering your Symantec VIP token to your HCQIS account.

Provides information on how to locate, create, submit and resolve incident records in ServiceNow.

This publication serves as a fundamental reference resource to support a workforce capable of meeting an organization’s cybersecurity needs. It provides organizations with a common, consistent lexicon that categorizes and describes cyber security work.

Provides information on how to use the Project Portfolio Suite in ServiceNow. The Project Portfolio Suite training includes the following applications: Project Management, Demand Management and Resource Management.

A specialized training titled RBT & RoB Policy Updates: A Briefing for CORs. All CORs are expected to take this training annually. Access the training under the RBT menu on the Manage Training Information page.

For additional guidance on RBT policy implementation, refer to the Risk Management Handbook Chapter 2 Awareness and Training, dated 02/27/2019.

The purpose of the Hospital Quality Reporting (HQR) 5.0 release is to support the existing Hospital Inpatient Quality Reporting (IQR), Inpatient Psychiatric Facility Quality Reporting (IPFQR), Hospital Outpatient Quality Reporting (OQR), Ambulatory Surgical Center Quality Reporting (ASCQR), and Prospective Payment System (PPS)-Exempt Cancer Hospital Quality Reporting (PCHQR) programs. This user guide provides the information necessary for IQR, OQR, and PCH hospitals and ASCs and IPFs to use the HQR 5.0 System Release.

Provides users with information on how to locate and manage their work queues in ServiceNow.

Provides Service Desk and Security Point of Contact users with information on how to locate and submit security incidents in ServiceNow.

Provides users with information on how to locate and use the IT Services Catalog in ServiceNow to request an IT product or service.

Provides users with information on how to locate and use the Self-Service portal in ServiceNow to report an issue or to request an IT product or service.