ISG Playbook
APIs
HCD 101
Place customers at the center of all decision-making processes, ensuring their needs, preferences, and experiences guide the design and delivery of products services.
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HCD 104
Embrace a culture of continuous improvement, where feedback loops, iterative prototyping, and ongoing evaluation are integrated into the design process to ensure that healthcare services evolve and adapt to meet changing needs.
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HCD 202
Consider the long-term sustainability and scalability of healthcare solutions, ensuring that they are cost-effective, efficient, and can be implemented at scale to reach a wider population.
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HCD 102
Collaboration and Co-creation: Foster collaboration and co-creation among stakeholders, including healthcare providers, policymakers, and technology experts, to collectively design solutions that address complex healthcare challenges.
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HCD 105
Ensure that human-centered design efforts align with existing regulatory requirements and policies governing healthcare, while also identifying opportunities for policy innovation and streamlining processes to improve the patient experience.
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HCD 202
Consider the long-term sustainability and scalability of healthcare solutions, ensuring that they are cost-effective, efficient, and can be implemented at scale to reach a wider population.
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HCD 103
Data-Driven Decision Making: Utilize data and evidence to drive decision-making processes, leveraging insights from feedback, analytics, research, and evaluation to inform the design and improvement of healthcare services.
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HCD 201
Consider the long-term sustainability and scalability of healthcare solutions, ensuring that they are cost-effective, efficient, and can be implemented at scale to reach a wider population.
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